Guest experience manager Work, Jobs in Roker, Twr (with Salaries)

Holiday Sales - Owner and Guest Experience Manager - HS1
Parkdean Resorts —Whitley Bay
- £35,797 a year
- Weekend availability
- Sales
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
17h
Operations Manager (North)
Everyman Media —Newcastle upon Tyne
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Estate Agent
The Property Experts —Houghton le Spring
- £8,400 a month
- Remote
- Sales
- Administrative experience
Senior Duty Manager – Hospitality Operations & Guest Experience - Rosa Twelve
Leisure Business Services —Low Fell
- £27,000 - £33,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
1d
Duty Manager
Powerleague —Gateshead
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Quick apply
7d
Cultural Venues Duty Manager
Durham County Council —Durham
- £28,142 - £31,022 a year
- Full-time
- Hybrid work
- First Aid Certification
- Annual leave
4d
Profit Protection Compliance Manager, Stadium of Light
Delaware North —Sunderland
- Weekend availability
- Bar
- No degree
- Travel
F&B Commercial Manager
The Inn Collection —Newcastle upon Tyne
- £60,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
6d
Guest Services Manager
St Cuthbert's Hospice —Durham
- £29,376 - £36,697 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Free parking
- Annual leave
Quick apply
2d
Store Manager - North Shields
Oak Furnitureland —North Shields
- £60,000 - £66,950 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
Wedding Manager/Duty Manager
Whitworth Hall —Spennymoor
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Bar
- Organisational skills
- Employee discount
Quick apply
3d
Assistant General Manager
Treetop Golf, Metrocentre, Newcastle —Gateshead
- Up to £32,000 a year
- Full-time
- IT
- Employee discount
Quick apply
13d
venue manager
consett rugby club —Durham
- £24,420.00 - £48,622.38 a year
- Weekend availability
- Hospitality
- Management
- Organisational skills
- Free parking
Quick apply
9d
Assistant Manager
Asiana Fusion Restaurant —Sunderland
- £35,000 a year
- Weekend availability
- Hospitality
- Customer service
- English
- Store discount
- Employee discount
Quick apply
Assistant Bar Manager
The Black Bull —East Boldon
- £12.70 - £13.00 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Free parking
- Employee discount
Quick apply
Sales Office Coordinator
DoubleTree by Hilton Newcastle Airport —Newcastle upon Tyne
- Full-time
- Hotel
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
9d
Casual Hospitality Assistant
Arena Racing Company —Sunderland
- Hospitality
- Bar
- Customer service
Business Account Manager, Stadium of Light
Delaware North —Sunderland
- Sales
- No degree
- IT
Leisure Team Leader
Village Hotels - Newcastle - Leisure —Newcastle upon Tyne
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Senior People and Resources Manager
St Cuthbert's Hospice —Durham
- £43,290 - £55,420 a year
- Weekend availability
- Management
- Human resources
- Hospice
- Free parking
- Work from home
Quick apply
23h

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guest experience manager jobs near roker, twr

Holiday Sales - Owner and Guest Experience Manager - HS1

Parkdean Resorts -
Whitley Bay

Quick apply

Job details

£35,797 a year
17 hours ago

Benefits

Store discount
Employee assistance programme
Employee discount

Qualifications

Sales
Communication skills

Full job description

We’re looking for an inspiring, guest focused Owner & Guest Experience Manager to champion outstanding service and elevate the complete journey for both Holiday Home Owners and Guests, from their first hello to their final farewell.
If you’re passionate about creating memorable experiences, driving improvements, and leading high-performing teams, this role offers an exciting opportunity to make a big impact.
As an Owner & Guest Experience Manager, you’ll own the full end to end experience, ensuring every guest and owner feels valued, supported and welcomed. You’ll lead, coach and develop your team to deliver consistently brilliant service, while using insight and feedback to drive continuous improvement.
You’ll build strong relationships, oversee events and engagement activities, and work closely with wider park teams to deliver a seamless, joined up customer experience at every touchpoint.
What you will be doing...

Act as the voice of the customer - using owner and guest feedback, insight and reviews to shape improvements.
Analyse data and trends to identify emerging issues and opportunities to elevate service standards.
Lead action plans that reduce escalations and enhance satisfaction scores.
Recruit, inspire, train and develop a high performing customer focused team.
Create a positive, supportive culture where colleagues feel confident and motivated.
Lead by example, consistently demonstrating our values and service standards.
Take full accountability for managing and resolving owner and guest complaints in line with company policies.
Support the delivery of customer focused events and initiatives to strengthen engagement.
Plan, schedule and deliver a broad range of owner and guest events - forums, drop ins, social activities and more.
Work collaboratively with all park teams and central support functions to maintain consistency across the entire journey.

About you...

Proven experience managing and developing a customer focused team.
Strong relationship-building skills with internal and external stakeholders.
Good commercial awareness and understanding of how service excellence drives revenue.
Excellent written and digital communication skills for guest facing communication.
Flexibility to work varied hours including weekends, evenings and bank holidays.
A proactive, solution focused approach with a passion for delivering outstanding experiences.

So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.
Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [email protected].

Quick apply

Refine Your Search

guest experience manager jobs in roker, twr

Holiday Sales - Owner and Guest Experience Manager - HS1

Operations Manager (North)

Estate Agent

Senior Duty Manager – Hospitality Operations & Guest Experience - Rosa Twelve

Duty Manager

Cultural Venues Duty Manager

Profit Protection Compliance Manager, Stadium of Light

F&B Commercial Manager

Guest Services Manager

Store Manager - North Shields

Wedding Manager/Duty Manager

Assistant General Manager

venue manager

Assistant Manager

Assistant Bar Manager

Sales Office Coordinator

Casual Hospitality Assistant

Business Account Manager, Stadium of Light

Leisure Team Leader

Senior People and Resources Manager

I want to receive the latest job alerts for guest experience manager in roker, twr

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