first line managers Work, Jobs in rossendale, lan (with Salaries)

Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
3d
Duty Officer - Leisure
Bury Council —Bury
- £35,412 - £38,220 a year
- Weekend availability
- Customer service
- First Aid Certification
- Leadership
- Annual leave
3h
People Advisor
Bensons for Beds —Accrington
- Continuous improvement
- Human resources
- Communication skills
- Annual leave
- Employee discount
SEND Coach - Holiday Clubs
First Kick Foundation —Accrington
- £15 - £20 an hour
- Temporary
- Childcare
- Working with children
- In-person
- Employee discount
Quick apply
3d
Operations Manager
Popeyes UK —Manchester
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Office Administrator
Associated Wellbeing Ltd —Burnley
- £13.50 - £15.00 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Barista
Starbucks —Rochdale
- Weekend availability
- Store discount
- Employee assistance programme
Business Support Officer | Part time | Business Support CFW | Burnley, Lancashire
Lancashire County Council —Burnley
- £25,989 a year
- Part-time
- IT
3d
Postperson with Driving
Royal Mail Group —Manchester
- Part-time
- Employee discount
First Responder
Bradford District Care NHS Foundation Trust —Bradford
- £39,959 - £48,117 a year
- Full-time
3d
COVER SUPERVISOR
Lancashire County Council —Helmshore
- £28,142 - £32,061 a year
- Full-time
- Administrative experience
- First Aid Certification
- Organisational skills
2h
People Business Partner
Rochdale Boroughwide Housing —Rochdale
- £36,376.92 - £45,471.15 a year
- Part-time
8d
Wedding Coordinator
The Last Drop Village —Bolton
- £28,000 a year
- Full-time
- Customer service
- Hotel
- Bachelor's degree
- Free parking
- Store discount
Quick apply
9d
TEACHING ASSISTANT LEVEL 2
Lancashire County Council —Ramsbottom
- £25,949 - £25,989 a year
- Part-time
- First Aid Certification
- School
14d
Visual Merchandiser Stradivarius
INDITEX —Manchester
- Weekend availability
- Merchandising
- Employee discount
- Referral programme
Quick apply
7d
CYJS Team Manager - East - Maternity Cover
Lancashire County Council —Burnley
- £48,474 - £52,573 a year
- Full-time
- Travel
WELFARE ASSISTANT
Lancashire County Council —Helmshore
- £25,949 a year
- Part-time
- First Aid Certification
- School
1d
SCHOOL BUSINESS MANAGER
Lancashire County Council —Clayton le Moors
- £36,363 - £40,777 a year
- Part-time
- Organisational skills
- Communication skills
- School
14d
Network Administrator
Lancashire and South Cumbria NHS Foundation Trust —Burnley
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
9d
Human Resources Administrator
Praxis Real Estate Management Ltd —Manchester
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply

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Helpdesk Manager

Armstrong Building and Maintenance Limited -
Heywood

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year
3 days ago

Benefits

Company pension
On-site parking

Qualifications

Management
Facilities management
Maintenance
Leadership
Communication skills
Help desk

Full job description

Are you passionate about delivering excellent customer support and leading a high-energy helpdesk team? Joining Armstrong Building and Maintenance Ltd as a Helpdesk Manager, you will champion exceptional service, streamline operations, and drive continuous improvement in a fast-paced environment.

About Us

With over 35 years’ experience we specialise in planned and reactive maintenance activities in the facilities management sector and project management and execution of planning, development and construction activities in the Construction sector.

Role Overview

Based at our Head Office in Heywood, the role of Helpdesk Manager is crucial to our success. Reporting directly to the company management and acting as line manager to our engineers and helpdesk team you will own the first point of contact for all maintenance service requests. You will optimise workflows, and uphold SLAs to ensure every call, email, and ticket is handled with precision and care. Your strategic insights will drive process improvements and elevate our customer experience.

Key Responsibilities

· Oversee daily helpdesk operations including work scheduling and SLA management

· Respond and provide updates on all work in process

· Fleet management

· Establish and maintain positive working relationships and levels of communication to ensure optimum service delivery and maximise work potential with existing clients

· Manage and mentor a team of helpdesk coordinators

· Completion of PCS audits

· KPI reporting

· Improve process efficiency, ensure full notes are made on the work management system for each job, to create full visibility for all Helpdesk team and management

Skills and Experience

· Minimum 3 years’ experience managing a helpdesk or service desk team, ideally within building maintenance or facilities management

· Strong understanding of CAFM software (preferably Job Logic) and ticketing workflows

· Excellent leadership skills with a track record of motivating teams and driving performance improvements

· Exceptional communication skills, both written and verbal, with the ability to liaise effectively across all levels

· Excellent UK geographical knowledge

· Ability to thrive under pressure and adapt quickly to changing priorities

What We Offer

· Competitive salary

· 40 hours per week, permanent contract of employment

· 20 days holiday plus bank holidays, additional holiday entitlement after a qualifying period

· Contributory Pension scheme,

· Professional development budget and access to industry training

· Staff Events

Build the future of building maintenance. Join us as Helpdesk Manager and make every call count!

Pay: £37,500.00-£40,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

first line managers jobs in rossendale, lan

Helpdesk Manager

Duty Officer - Leisure

People Advisor

SEND Coach - Holiday Clubs

Operations Manager

Office Administrator

Barista

Business Support Officer | Part time | Business Support CFW | Burnley, Lancashire

Postperson with Driving

First Responder

COVER SUPERVISOR

People Business Partner

Wedding Coordinator

TEACHING ASSISTANT LEVEL 2

Visual Merchandiser Stradivarius

CYJS Team Manager - East - Maternity Cover

WELFARE ASSISTANT

SCHOOL BUSINESS MANAGER

Network Administrator

Human Resources Administrator

I want to receive the latest job alerts for first line managers in rossendale, lan

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