User experience Work, Jobs in Rowlands Gill, Dur (with Salaries)

1st Line Support Engineer
IT Professional Services Ltd. —Chester-le-Street
- £24,420 - £28,000 a year
- Full-time
- Windows
- Computer networking
- In-person
- Free parking
- Sick pay
Quick apply
5d
Rehoming Assistant
Newcastle Dog and Cat Shelter —Newcastle upon Tyne
- £13.04 an hour
- Customer service
- Computer literacy
- Computer skills
Quick apply
6d
Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Custsomer Service Representative (University Clearing) Temp
Echo-U Ltd. —Newcastle upon Tyne
- From £24,784.50 a year
- Temporary
- Hospitality
- Customer service
- In-person
Quick apply
10h
Junior Developer
Reeves Group Holdings —Newcastle upon Tyne
- £26,500 a year
- Full-time
- AWS
- Software development
- APIs
- Annual leave
Quick apply
7d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
10d
Events Assistant
GLL —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Bar
- Customer service
Reviews Moderator
WOW Solutions —Durham
- £24,420.00 - £52,178.77 a year
- Part-time
- Bilingual
- Social media management
- English
- Store discount
- Language training provided
Quick apply
Lead User Researcher
Health Research Authority —Newcastle upon Tyne
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Travel
- AI
- Communication skills
6d
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
8d
Support Worker (Nights)
Manor Care Home Group —Stanley
- £12.71 an hour
- Part-time
- English
- Driving
- Patient care
Quick apply
6d
Business Service Officer
Children and Family Court Advisory and Support Service —Newcastle upon Tyne
- £27,240 - £27,703 a year
- Full-time
- Microsoft Office
- Presentation skills
- In-person
2h
Data Analyst (Junior / Graduate)
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- SQL
- Mentoring
Quick apply
1d
Analyst: Application Testing
Norton Rose Fulbright —Newcastle upon Tyne
- Computer Science
- Engineering
- SQL
6d
Counsellor
Changing Lives —Newcastle upon Tyne
- £31,400 a year
1h
Workplace coordinator
ISS Facility Services —Newcastle upon Tyne
1h
Apprentice Application Operations Engineer
Department for Work and Pensions —Newcastle upon Tyne
- £32,137 a year
- Overtime
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
11d
Part-time Transport and Office Administrator
Church and Community Partnership - Tynedale —Hexham
- £15 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
Product and Marketing Executive
Fortuna Gaming —Newcastle upon Tyne
- £26,000 - £30,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Annual leave
- Flexible schedule
Quick apply
4d
Business Advisor / Trainer
PNE Group —Newcastle upon Tyne
- £24,800 a year
- Temporary
- Microsoft Office
- Analysis skills
- Bachelor's degree
- Annual leave
Quick apply

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user experience jobs near rowlands gill, dur

1st Line Support Engineer

IT Professional Services Ltd. -
Chester-le-Street

Quick apply

Job details

Full-time
£24,420 - £28,000 a year
5 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Sick pay
On-site parking

Qualifications

Operating systems
Windows
Computer networking
Mac OS
Communication skills
CompTIA A+

Full job description

Overview

We are seeking a dedicated and proactive 1st Line Support Engineer to join our dynamic IT support team. The successful candidate will be responsible for providing frontline technical assistance to users, resolving a wide range of hardware and software issues promptly and professionally. This role offers an excellent opportunity to develop your technical skills within a supportive environment, contributing to the smooth operation of our organisation’s IT infrastructure. The position is paid and suitable for individuals eager to grow their career in IT support.

Duties

Respond promptly to incoming support requests via phone, email, or ticketing system, ensuring timely resolution of user issues.
Troubleshoot and resolve common hardware, software, and network problems for end-users across various departments.
Provide guidance and support on the use of organisational applications and systems, including operating systems, productivity tools, and specialised software.
Escalate complex issues to higher-level support teams or external vendors when necessary, ensuring clear communication and documentation throughout the process.
Maintain accurate records of support tickets, actions taken, and resolutions provided in the support management system.
Assist with setting up new user accounts, hardware devices, and peripherals as required.
Contribute to the creation and maintenance of user guides and FAQs to improve self-service support options.
Participate in ongoing training sessions to stay updated with emerging technologies and organisational policies.

Experience

Previous experience in a similar 1st Line Support or helpdesk role is desirable but not essential; training will be provided for suitable candidates eager to learn.
Familiarity with common operating systems (Windows, macOS) and basic networking concepts is advantageous.
Strong problem-solving skills with an organised approach to managing multiple support requests simultaneously.
Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
A proactive attitude with a keen interest in developing a career within IT support environments.
Relevant certifications such as CompTIA A+ or Microsoft Certified Fundamentals are beneficial but not mandatory.

This role is ideal for motivated individuals seeking an entry-level position in IT support that offers professional development opportunities within a collaborative team environment.

Pay: £24,420.00-£28,000.00 per year

Benefits:

Casual dress
Cycle to work scheme
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Chester-le-Street DH2 1AQ: reliably commute or plan to relocate before starting work (preferred)

Experience:

Operations Desk: 3 years (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Quick apply

Refine Your Search

user experience jobs in rowlands gill, dur

1st Line Support Engineer

Rehoming Assistant

Technical Support Specialist

Custsomer Service Representative (University Clearing) Temp

Junior Developer

IT Support Specialist

Events Assistant

Reviews Moderator

Lead User Researcher

2nd Line Support Technician

Support Worker (Nights)

Business Service Officer

Data Analyst (Junior / Graduate)

Analyst: Application Testing

Counsellor

Workplace coordinator

Apprentice Application Operations Engineer

Part-time Transport and Office Administrator

Product and Marketing Executive

Business Advisor / Trainer

I want to receive the latest job alerts for user experience in rowlands gill, dur

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