Complaints manager Work, Jobs in Rowley Regis, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Independent Living Advisor
People Places Lives Ltd. —Dudley
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
Store Manager
Aldi —Birmingham
- £52,910 - £69,000 a year
- Annual leave
Quality and Compliance Assurance Officer (Part-Time)
Para Group —Willenhall
- £40,000 a year
- Part-time
- Bachelor's degree
- In-person
- Communication skills
- Free parking
Quick apply
2d
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
IDVA 55+ (Females Only)
Churches Housing Association of Dudley & District (CHADD) —Dudley
- £15.53 - £16.30 an hour
- Part-time
- Free parking
- Health & wellbeing programme
Quick apply
Home Manager
Edgeview Homes Ltd —Oldbury
- £40,325.25 - £41,505.00 a year
- Full-time
- Management
- Care plans
- Annual leave
- Employee discount
Quick apply
7d
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Fragrance Specialist
Estee Lauder —Dudley
- Communication skills
14d
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Van Driver
FireGlass UK Ltd. —Oldbury
- Full-time
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Boots Aveda Merry Hill Dudley Counter Manager 30 Hours
Estee Lauder —Dudley
- Communication skills
9d
Location Manager
Anchor —Redditch
- Up to £29,000 a year
- Communication skills
- Employee discount
Individual Conciliator
Advisory, Conciliation and Arbitration Service —Birmingham
- £36,547 - £39,566 a year
- Part-time
- Presentation skills
- IT
3d
Care Supervisors – Aspiring Registered Managers
Clarus Healthcare Ltd —Worcester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Organisational skills
- Care plans
- Sick pay
Quick apply
5d
Trustee (Clinical)
Katharine House Hospice —Stafford
- Temporary
- Hospice
Quick apply
Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
1d

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

complaints manager jobs in rowley regis, wmd

Customer Relationship Manager

Independent Living Advisor

Duty Manager - Guest Experience

Store Manager

Quality and Compliance Assurance Officer (Part-Time)

Hygiene Manager

IDVA 55+ (Females Only)

Home Manager

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Fragrance Specialist

Cleaning Manager

Customer Service Manager - Pensions

Van Driver

Senior Scheduler

Boots Aveda Merry Hill Dudley Counter Manager 30 Hours

Location Manager

Individual Conciliator

Care Supervisors – Aspiring Registered Managers

Trustee (Clinical)

Customer Service Escalations Manager

I want to receive the latest job alerts for complaints manager in rowley regis, wmd

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