Support technician Work, Jobs in Royal Tunbridge Wells (with Salaries)

IT Support Technician
CenCom Lld —Wadhurst
- £26,436.80 a year
- Full-time
- Hybrid work
- Free parking
- Work from home
Quick apply
2d
Facilities & Maintenance Technician
Master of Malt —Tonbridge
- 8 hour shift
- Google Suite
- Computer literacy
- Continuous improvement
Quick apply
Service Advisor
Stratstone —Royal Tunbridge Wells
- Customer service
- Annual leave
- Employee discount
Quick apply
12d
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Drivetrain Technician
R T QUAIFE ENGINEERING LTD —Sevenoaks
- From £14 an hour
- Full-time
- Communication skills
- Mechanical knowledge
- Free parking
- Employee discount
Quick apply
3d
Maintenance Technician
Woodfell Asset Management —Maidstone
- £34,000 - £40,000 a year
- Full-time
- Carpentry
- Hotel
- In-person
Quick apply
9d
Water Delivery Technician
Culligan UK limited —Redhill
- £30,100 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
First Response Restoration Technician
Trinity Claims —Tonbridge
- From £25,500 a year
- Computer literacy
- Communication skills
- Annual leave
- Life insurance
Quick apply
Technician in Visual Arts & Media
Haywards Heath College —Haywards Heath
- £26,045 - £26,141 a year
- Communication skills
- Annual leave
- Employee assistance programme
9d
Service Support Technician
Mid Sussex District Council —Sussex
- £35,412 - £39,862 a year
- Full-time
- Communication skills
Motorway Heavy Recovery Technician - Up to 60-Tonne Recovery Operations
Balfour Beatty —Dartford
- Weekend availability
- Hybrid work
- Maintenance
- Annual leave
Logistics Technician
Katalyst Data Management —Sevenoaks
- £30,000 - £35,000 a year
- Full-time
- Data entry
- Warehouse experience
- Communication skills
Quick apply
9d
Pest Control Technician
Rentokil Initial Group —Aylesford
- £30,788 - £35,000 a year
- Overtime
- No experience needed
- Communication skills
- Relocation assistance
- Annual leave
Quick apply
5d
Operations Manager
Safetykleen —Maidstone
- £60,000 - £72,000 a year
- 8 hour shift
- Customer service
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
Water Field Technician
BUUK Infrastructure —Maidstone
- £36,517 a year
- Hybrid work
- Customer service
- Communication skills
Leisure Technician
Serco Group —Royal Tunbridge Wells
- £27,664 a year
- Full-time
- Employee assistance programme
Service Technician
Marshall Motor Group —Royal Tunbridge Wells
- £36,831 - £41,831 a year
- Weekend availability
- Annual leave
- Employee discount
Quick apply
IT Support Technician
RDO Kitchens & Appliances —Redhill
- £38,000 - £42,000 a year
- Full-time
- Free parking
- Store discount
Quick apply
6d
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer networking
- Health & wellbeing programme
6d
Materials Technician
Construction Testing Solutions Ltd —Harrietsham
- £26,000 - £28,000 a year
- Overtime
- Computer literacy
- Laboratory experience
- Maths
- Health & wellbeing programme
- Employee discount
Quick apply

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support technician jobs near royal tunbridge wells

IT Support Technician

CenCom Lld
Wadhurst

Quick apply

Job details

Full-time
£26,436.80 a year
2 days ago

Benefits

Free parking
Casual dress
Company pension
Work from home
Canteen
Sick pay

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Incident queue management
Ticket management
Case note recording
Case record updates
Technical support
VoIP
IT support
Technical support incident logging
Customer support
IT incident logging
Application support
Incident log maintenance

Full job description

1st Line Service Desk Technician

Front-line support, triage and effective first-contact resolution

Department

IT Support / Managed Services

Reports to

Helpdesk Manager

Working hours

Monday to Friday, 08:30 to 17:30, with a one-hour unpaid break normally taken between 12:00 and 14:00, subject to operational cover requirements.

Core systems

Microsoft Dynamics 365, N-able, Microsoft 365 administration portals, client systems, vendor portals and approved documentation and communication channels.

Role purpose

The 1st Line Service Desk Technician is the first point of contact for CenCom managed service clients. The role focuses on accurately logging and prioritising requests, resolving common and documented issues, maintaining clear communication, monitoring alerts, and escalating cases with complete diagnostic information when they require higher authority or deeper technical expertise.

Key responsibilities

· Receive and log support requests, confirm user and client details, assess impact and urgency, and apply the correct case categorisation and priority.

· Provide first-contact troubleshooting for common user, Windows device, Microsoft 365, printing, connectivity, application and VoIP issues using approved procedures and knowledge articles.

· Resolve standard requests within documented permissions, including routine account, endpoint and software support tasks.

· Maintain accurate case notes, time entries, user communications, actions taken, evidence gathered, escalation details and resolution notes in Dynamics 365.

· Keep users informed at appropriate intervals, confirm service restoration, and close cases only when the outcome and resolution are clearly recorded.

· Review N-able alerts and managed checks, complete documented first-line actions, and route alerts requiring investigation or remediation.

· Escalate cases promptly when troubleshooting steps are exhausted, greater access is required, risk is identified, or the issue is outside first-line scope.

· Contribute fixes and clear procedural notes to the knowledge base and identify gaps in existing documentation.

· Support endpoint preparation, user onboarding and offboarding, client onboarding checks, stock handling and site visits where assigned.

Role scope and escalation boundary

Owns initial assessment, routine diagnosis and standard resolution. The role does not independently approve or implement high-risk changes, make material configuration changes outside approved procedures, or retain cases that require specialist access. Escalations must include impact, urgency, symptoms, evidence, checks completed, results and the recommended next action.

Core competencies

· Customer-focused communication and confident call and ticket handling.

· Structured troubleshooting using documented steps and sensible evidence gathering.

· Working knowledge of Windows, Microsoft 365, endpoints, basic networking, applications and VoIP.

· Accurate use of Dynamics 365, N-able and approved support tools.

· Effective prioritisation, time management and willingness to ask for support early.

· Security awareness, confidentiality and least-privilege working.

Development expectations

Progression is demonstrated through consistently strong case quality, increasing first-contact resolution, broader capability across the supported estate, reliable judgement about risk and escalation, and readiness to own more complex work. Development should include mentoring, internal learning, practical experience, vendor training and agreed certifications.

Security, compliance and operational requirements

· Follow CenCom security, compliance, access control, data protection, remote support and change processes at all times.

· Be eligible to work in the UK and provide relevant supporting documentation. The role may require DBS checks, background screening and attendance at client sites.

Hold and maintain a full UK driving licence and promptly notify the company of any change that may affect the ability to drive for work purposes.

Pay: £26,436.80 per year

Benefits:

Canteen
Casual dress
Company pension
Free parking
Sick pay
Work from home

Work Location: Hybrid remote in Wadhurst

Quick apply

Refine Your Search

support technician jobs in royal tunbridge wells

IT Support Technician

Facilities & Maintenance Technician

Service Advisor

MSP 3rd Line Service Desk Technician

Drivetrain Technician

Maintenance Technician

Water Delivery Technician

First Response Restoration Technician

Technician in Visual Arts & Media

Service Support Technician

Motorway Heavy Recovery Technician - Up to 60-Tonne Recovery Operations

Logistics Technician

Pest Control Technician

Operations Manager

Water Field Technician

Leisure Technician

Service Technician

IT Support Technician

IT First Line Support Technician

Materials Technician

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