Customer specialist Work, Jobs in Royston (with Salaries)

Customer Experience Advisor
Hotel Chocolat —Royston
- £27,153 a year
- Weekend availability
- CRM software
- Hotel
- Communication skills
- Employee discount
13d
Key Account Manager - Vegetable Seeds – UK & Scandinavia
Van Waveren Saaten GmbH \ RAGT Seeds Limited —Ickleton
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Travel
Quick apply
Customer Support Coordinator
Mettler Toledo —Royston
- Continuous improvement
- Communication skills
- Annual leave
Senior Customer Complaints & resolution
HWC Logistics —Cambridge
- £27,500 - £30,000 a year
- Full-time
- CRM software
- Management
- Communication skills
- Free parking
- Employee discount
Quick apply
9d
Intake & Assessment Officer Cats & Small Pets
Wood Green The Animals Charity —Godmanchester
- £26,227.50 a year
- Weekend availability
- Customer service
- Annual leave
- Employee discount
14d
Planning Executive
NicholsonSTS —Bassingbourn
- £35,000 - £40,000 a year
- 8 hour shift
- Maths
- Communication skills
- Free parking
- Work from home
Quick apply
1h
Delivery Driver
L. BENNETT & SON LIMITED —Royston
- Customer service
- Organisational skills
- Communication skills
9d
Events Coordinator ( Olympian events)
Great Athletes —Cambridge
- From £30,000 a year
- Full-time
- CRM software
- Sales
- Bachelor's degree
- Free parking
- Gym membership
Quick apply
1d
Sales Advisor
L. BENNETT & SON LIMITED —Royston
- Monday to Friday
- Computer literacy
- Computer skills
- Communication skills
Hostel Co-Ordinator
Sanctuary Supported Living —Cambridge
- £14.51 an hour
- Full-time
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- Team management
- Communication skills
Fulfilment Specialist – Post Room
MGC Live —Stevenage
- £13.00 - £13.50 an hour
- Customer service
- Computer literacy
- Travel
- Free parking
Quick apply
8d
Intake and Assessment Officer - Dogs (9 Month FTC)
Wood Green The Animals Charity —Godmanchester
- £26,227.50 a year
- Weekend availability
- Annual leave
- Employee discount
13d
Project Support Administrator
Power Distribution Support Ltd —Willingham
- From £2,600 a month
- Overtime
- Microsoft Outlook
- English
- Administrative experience
- Free parking
Quick apply
Warehouse Operative Automotive Parts
British Parts —Stevenage
- £10.85 - £13.00 an hour
- Part-time
- Heavy lifting
- Organisational skills
- Warehouse experience
- Store discount
- Employee discount
Quick apply
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Weighbridge Administrator
Malary Ltd —Cambridge
- £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Referral programme
Quick apply
Customer Care / Bookings Co-Ordinator
Accora —Cambridge
- Full-time
- Computer literacy
- Travel
- Organisational skills
- Annual leave
Quick apply
12d
Van Driver 3.5 tonne
Vetspeed Ltd —Royston
- £31,827 a year
- Full-time
- Heavy lifting
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
5d
Senior Customer Service Advisor
Barclays —Huntingdon
- £27,700 a year
- Weekend availability
- Banking
- Life insurance

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Customer Experience Advisor

Hotel Chocolat -
Royston

Apply Now

Job details

Permanent | Fixed term contract
£27,153 a year
13 days ago

Benefits

Employee discount

Qualifications

Live chat
CRM software
Client engagement
UK GDPR
Microsoft Office Suite
Customer interaction
Fraud prevention and detection
Multidisciplinary collaboration
Communication skills

Full job description

Job Introduction

Customer Experience Advisor – (Head Office)

Hotel Chocolat | Mint House, Royston | Fixed-Term Contract (3–6 months)

Love chocolate? Love people? Curious about what happens behind the scenes at one of the UK's most loved premium brands?

At Hotel Chocolat, we believe every conversation has the power to make someone's day a little brighter. Whether it's helping a customer choose the perfect gift, solving a problem with care or sharing your knowledge about our latest collection, every interaction is an opportunity to create a memorable experience.

We're looking for Customer Experience Advisors to join our Head Office team in Royston, Hertfordshire.

This is far more than a customer service role.

As the voice of Hotel Chocolat, you'll receive an immersive two-week training programme, become a genuine Hotel Chocolat Chocolate Expert, and gain a unique insight into how one of the UK's most loved premium retailers brings its products, people and customer experience together.

Based at the heart of our Head Office, you'll work alongside teams across Marketing, Retail, Supply Chain, Distribution and Operations, giving you a real understanding of how a successful multi-channel business operates.

Many of our colleagues describe this as the role where they learned how the whole business works.

By understanding our customers, our products and our brand, you'll develop commercially valuable skills that will stay with you throughout your career.

Few entry-level roles offer this level of exposure to a premium retail brand. From day one, you'll build commercial awareness while developing exceptional communication, analytical and problem-solving skills in a supportive and collaborative environment.

These roles are offered on an initial 3–6 month fixed-term contract, supporting Hotel Chocolat through our exciting seasonal peaks.

While these opportunities are fixed term, they provide an excellent chance to gain valuable Head Office experience with one of the UK's most loved premium brands. Many of our colleagues have gone on to secure extended contracts or permanent opportunities across the business, with future opportunities based on business needs and individual performance.

What you'll love about working here

Become a Hotel Chocolat Chocolate Expert

Our comprehensive two-week paid induction is unlike anything you'd expect from a customer experience role.

You'll discover the fascinating story behind Hotel Chocolat, learn about cacao and chocolate production, explore our seasonal collections and bestselling products, master our systems and develop the knowledge and confidence to become the trusted expert our customers rely on.

Experience Head Office from the inside

Because our Brand Centre sits at the heart of Head Office, you'll gain exposure to teams across Marketing, Retail, Supply Chain, Distribution and Operations, giving you a unique understanding of how every part of the business contributes to delivering an exceptional customer experience.

Customer experience, not sales

There are no outbound calls and no sales targets.

Instead, you'll focus on listening, understanding what customers need and helping them find the perfect products using your expert knowledge and genuine enthusiasm for the brand.

Develop skills you wouldn't expect

One of the most interesting aspects of the role is helping protect our customers and our brand.

Working alongside specialist colleagues, you'll identify and investigate unusual purchasing activity, recognise buying patterns that may indicate payment fraud and help ensure every genuine customer enjoys a safe and seamless shopping experience. It's a unique opportunity to develop analytical thinking, commercial awareness and confident decision-making.

Enjoy fantastic benefits

As well as a competitive salary, you'll receive:

50% colleague discount on Hotel Chocolat products.
70% discount for you and your guests at our beautiful Rabot Estate in Saint Lucia.
The opportunity to work with passionate colleagues who genuinely love what they do.

What you'll be doing

Every day is different.

You could be:

Speaking with customers via phone, email and live chat.
Helping customers choose the perfect products for birthdays, celebrations and everyday moments.
Sharing your expert product knowledge to recommend seasonal collections and thoughtful gifts.
Resolving customer queries with empathy, confidence and care.
Helping identify unusual purchasing activity to support our fraud prevention processes.
Delivering outstanding customer satisfaction while meeting service level agreements.
Maintaining our distinctive Hotel Chocolat tone of voice across every interaction.
Supporting customer conversations across social media and review platforms when required.
Working flexibly as part of a shift pattern, including weekends.

You'll thrive in this role if you...

Love making people happy.
Are naturally curious and enjoy learning new things.
Enjoy solving problems and thinking critically.
Have excellent written and verbal communication skills.
Take pride in delivering exceptional customer experiences.
Enjoy working collaboratively with others.
Have great attention to detail and enjoy finding solutions.
Are organised, adaptable and always looking to improve.

Essential

Excellent written and verbal communication skills.
Experience using Microsoft Office.
Ability to build rapport and inspire confidence through your communication.
Experience working towards service or performance targets.
A genuine passion for delivering exceptional customer experiences.

Desirable

Experience using CRM or customer experience platforms.
Knowledge of GDPR and handling customer data securely.
Experience supporting customers through social media.
Confidence identifying opportunities to improve customer experience and processes.

Who are we?

Everything we do begins with cacao.

For over 30 years we've challenged the ordinary, believing that chocolate should be more exciting, more ethical and, above all, more delicious.

Today, Hotel Chocolat is one of the UK's most loved premium chocolate brands, with an award-winning range of chocolates, gifts, cafés, our pioneering Velvetiser™ and over 140 stores across the UK.

We're passionate about creating remarkable experiences—not just for our customers, but for our colleagues too. We believe the best ideas come from curious people, diverse perspectives and teams who genuinely care about what they do.

If you're looking for a role where you'll learn, grow, become a genuine chocolate expert and represent a brand that's passionate about making people happy, we'd love to hear from you.

Apply Now

Refine Your Search

customer specialist jobs in royston

Customer Experience Advisor

Key Account Manager - Vegetable Seeds – UK & Scandinavia

Customer Support Coordinator

Senior Customer Complaints & resolution

Intake & Assessment Officer Cats & Small Pets

Planning Executive

Delivery Driver

Events Coordinator ( Olympian events)

Sales Advisor

Hostel Co-Ordinator

Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624

Fulfilment Specialist – Post Room

Intake and Assessment Officer - Dogs (9 Month FTC)

Project Support Administrator

Warehouse Operative Automotive Parts

1st Line Service Desk Analyst (Days)

Weighbridge Administrator

Customer Care / Bookings Co-Ordinator

Van Driver 3.5 tonne

Senior Customer Service Advisor

I want to receive the latest job alerts for customer specialist in royston

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