Director of customer operations Work, Jobs in Rubery, Wor (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
11d
Head of Marketing Operations
Agent Rainmaker —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Project management
- Team management
- Free parking
Quick apply
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
Housing Manager
Pinnacle Group —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Director
Spire Healthcare —Birmingham
- Full-time
- Free parking
- Annual leave
5d
Director, Operations
Thermo Fisher Scientific —Birmingham
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
General Manager
Spinners Solihull —Solihull
- Up to £42,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
13d
Managing Director
Executive —Solihull
- Full-time
- Analysis skills
- Leadership
- Time management
- Free parking
- Annual leave
Quick apply
Regional Safer Gambling Manager
Admiral Slots —Birmingham
- £46,340 a year
- Weekend availability
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee discount
Quick apply
14d
Account Manager
Safetykleen —Worcester
- £32,000 - £40,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
6d
Associate Director of Global Trade
Safran —Wolverhampton
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
4d
Operations Manager
Bengaged Media Limited —Birmingham
- £34,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
Commercial Business Development Manager
React Specialist Cleaning Ltd —Birmingham
- From £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Contracts
- Free parking
- Annual leave
Quick apply
14d
Customer Support Manager
Taylor Wimpey —Solihull
- Communication skills
- Annual leave
- Employee discount
5h
Head of Estates
South and City College Birmingham —Birmingham
- £48,637 - £60,969 a year
- Full-time
- English
- Employee discount
Supervisor/Team Leader
Black Country sales and Lettings —Dudley
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
8d
Health & Safety Assessor
Attenda —Birmingham
- £35,000 - £38,000 a year
- Full-time
- Bachelor's degree
- Travel
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Sales Administrator
Winkworth - Leamington Spa —Leamington Spa
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
10d
Government Soft Landings (GSL) Lead
Department for Work and Pensions —Birmingham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Engineering
- Master's degree
- Presentation skills
- Annual leave
- Employee assistance programme
5d
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving

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director of customer operations jobs near rubery, wor

Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year
11 days ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

director of customer operations jobs in rubery, wor

Director of Customer Operations

Head of Marketing Operations

Head of Security Operations

Housing Manager

Operations Director

Director, Operations

General Manager

Managing Director

Regional Safer Gambling Manager

Account Manager

Associate Director of Global Trade

Operations Manager

Commercial Business Development Manager

Customer Support Manager

Head of Estates

Supervisor/Team Leader

Health & Safety Assessor

Sales Administrator

Government Soft Landings (GSL) Lead

Service Director

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