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Force
South Wales Police
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Role Type
Police Staff
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Business Area
Operational Support Services
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Department
K Operational Support Services
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Location
Barry, Cardiff Bay, Merthyr - Bridewell, Neath, Pontypridd
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Grade
SC34
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Salary
£25,948.00 - £29,859.00
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Part/Full Time
Full Time
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Hours per Week
37
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Type of Contract
Permanent
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Level of Welsh language ability required?
3
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Shortlisting Date
4 August 2026
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Interview Date
25 August 2026
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Closing Date
24/07/2026, 15:00
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Job Advert Description
Job Title: Station Enquiry Officer
Area: Neath, Merthyr, Pontypridd & Barry
Based at: Police stations in Neath, Merthyr, Pontypridd, Barry or Cardiff Bay
Duration: Permanent – Full and Part time
Hours:
Full Time
Full Time post 37 hours based at Neath Police Station, your working hours will be Monday – Sunday 0800- 1800, with weekend enhancements paid pro rata*
Full Time post 37hrs based location TBC, your working hours will be Monday – Sunday 0800- 1800, with weekend enhancements paid pro rata*
Part Time
Part time post 18.5hrs based at Merthyr Police station, your working hours will be Monday – Sunday 0800- 1800, with weekend enhancements paid pro rata*
Part time post 18.5hrs based at Neath Police station, your working hours will be Monday – Sunday 0800- 1800, with weekend enhancements paid pro rata*
Part time post 18.5hrs based at Barry Police station, your working hours will be Monday – Sunday 0800- 1800, with weekend enhancements paid pro rata*
Part time post 18.5hrs based at Cardiff Bay station, your working hours will be Monday – Sunday 0800- 1800, with weekend enhancements paid pro rata*
- Shift Allowance, weekend enhancements and expenses will commence following an initial 5-week training, at a venue to be confirmed.
All posts will be required to provide resilience cover at all stations within the force area. Bridgend, Neath, Swansea, Barry, Cardiff Bay, Cardiff Central, Merthyr and Talbot Green/Pontypridd.
Would you like a career like no other? If so… Join Us
South Wales Police bring together thousands of people with the same aim – to keep South Wales safe.
We want to be the best at understanding and responding to our community’s needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family.
We are looking for someone to #JoinUs as a Station Enquiry Officer, supporting the public at our Police Station front counters. Could you be who we are looking for?
About the team/Department you will be joining:
The Station Enquiry Officer Team work 7 days of the week. We currently have part time and full-time vacancies at several locations, with options of working shifts between 8am and 6pm, or 8am – 2am (station dependant)
We are small teams situated in 8 stations across the force area; however, we form part of a larger team under the supervision of two regional supervisors.
You will have a base station which will be agreed at the time of a successful job offer, however you will cover in other stations if needed.
About the role and your key responsibilities:
The primary function is to serve members of our communities, providing a resolution at first point of contact at the front desk, either in person, via the telephone or via email.
The role is based on the delivery of a high-quality service, founded on professional training, equipping the post holder to meet the needs and expectations of our communities
The role is an immensely satisfying job where you will make a significant contribution to safeguarding the communities of South Wales.
What skills and experience do we need you to bring to the role:
We are keen to hear from those with strong values in customer service, or those who are experienced in handling first point of contact interactions efficiently and effectively. This is a challenging job where we require unique resilient individuals that can work under pressure, prioritise workloads and use their initiative, whilst managing sensitive and sometimes distressing situations. Individuals need to demonstrate their ability to provide an excellent, empathetic, prompt service to customers whilst putting the victim firmly at the heart of each contact and protecting the vulnerable, supporting victims and helping to protect people from becoming victims in the first place.
We are looking for someone who has experience with the use of Microsoft systems, including Outlook, Word, TEAMS and Excel, and is confident in quickly learning new systems to enhance service delivery. Training will be provided on all internal systems.
Level 3 Welsh Language is desirable but not required to apply. Suitable training will be provided, so you must have the willingness to work towards level three within the first 12 months of employment.
There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more.
The successful Candidate must be willing to undergo vetting to RV Vetting.
Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis
As an equal opportunities’ employer, we welcome applications from all suitably qualified persons. However, as Black, Asian and Minority Ethnic candidates are currently underrepresented within the Force, we would particularly welcome applications from ethnically diverse candidates.
To support the ambition of a diverse workforce, South Wales Place is able to offer a Guaranteed Interview Scheme (GIS). The GIS is available for people living with a disability or identify as ethnically diverse.
If you are an applicant who is living with a disability or from an ethnically diverse background (Black, Asian and Minority Ethnic) and would like to be considered under the GIS, you must meet the essential minimum criteria for the role as outlined in the advert and role profile. You should take time to evidence that you meet each of the essential criteria in your application form and/or personal statement and CV.
If you would like any more information about the role, please contact
[email protected]
First time applying for a role with South Wales Police? Be sure to read our application guidance for some hints and tips around the application form and what to expect, Police staff application guidance | South Wales Police . Please note the successful candidate must be willing to undergo vetting to the required level.
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