Scheduling coordinator Work, Jobs in Rushden Spencer, Nth (with Salaries)

Claims/Customer Experience Coordinator (Leak Detection)
BELFOR UK Ltd —Wellingborough
- £26,605.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
8d
Service & PPM Coordinator (Catering Equipment)
Arolite Limited —Wellingborough
- £30,000 a year
- Full-time
- Hybrid work
- Maintenance
- Microsoft Office
- IT
- Free parking
- Work from home
Quick apply
14d
Service Coordinator
Mitie —Wellingborough
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Administrator / Coordinator
Keystone Building & Renovation —Northampton
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
Quick apply
2d
Compliance Coordinator
Fleet-Serv —Peterborough
- £25,850 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
Quick apply
Operations Coordinator
Potters Window Cleaning —Stewartby
- From £28,000 a year
- Full-time
- Customer service
- English
- Administrative experience
Quick apply
1d
Transport Coordinator (PM Shift)
Westland Horticulture Ltd —Corby
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
- Employee discount
- Referral programme
Quick apply
Transport Coordinator
Stobart —Rugby
- £29,555 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
Facilities Coordinator
Catchyz Holdings Group Ltd —Northampton
- £2,700 - £33,000 a month
- Full-time
- Customer service
- Maintenance
- Programmable logic controllers
Quick apply
9d
Operations Coordinator
RSP UK —Bedford
- £26,000 - £28,000 a year
- Full-time
- Administrative experience
- Driving
- Organisational skills
- Life insurance
Quick apply
1d
Coordinator, Sea Production
RWS Global —Milton Keynes
- Weekend availability
- Hospitality
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Project Coordinator
The Shire Group —Towcester
- From £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Water Delivery Coordinator
Anglian Water Services Ltd —Huntingdon
- £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- SharePoint
- Annual leave
4d
Project Coordinator, (Milton Keynes)
KOMPAN —Milton Keynes
- Hybrid work
- Customer service
- English
- Microsoft Office
Senior Support Centre Analyst
Celestra Ltd —Milton Keynes
- Up to £29,000 a year
- Overtime
- Organisational skills
- Communication skills
- Employee assistance programme
Logistics Coordinator
YSD Logistics Ltd —Northampton
- £12.71 - £13.00 an hour
- Full-time
- Analysis skills
- Data entry
- Typing
- Free parking
Quick apply
Project Manager Services Coordinator
Vertiv —Bedford
- Microsoft Excel
- Maintenance
- Project management
Junior Business Executive
Trade Mastermind Limited —Peterborough
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
23h
Female Care Coordinator
Girassol Community Care —Huntingdon
- £25,000 - £28,000 a year
- Part-time
- Organisational skills
- IT
- In-person
- Paid training
- Annual leave
Quick apply
9d
UK-Banking Centre Service Coordinator-Alconbury (FT) Req #2210
OMBP —Huntingdon
- £15.16 - £16.94 an hour
- Temporary
- Travel
- Banking
Quick apply

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Claims/Customer Experience Coordinator (Leak Detection)

BELFOR UK Ltd -
Wellingborough

Quick apply

Job details

Full-time
£26,605.80 a year
8 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

CUSTOMER EXPERIENCE COORDINATOR (LEAK DETECTION)

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. We want you to help us ensure that every touchpoint with BELFOR is engaging, efficient and effective

ROLE PURPOSE

BELFOR is seeking a skilled and customer focused Claims Handler to join our growing Leak Detection Department. This role is responsible for managing leak detection claims from initial instruction through to completion, ensuring an outstanding customer experience at every stage of the journey.

As the central point of contact for policyholders, insurers, clients, field technicians, and subcontractors, you will coordinate the administrative and operational aspects of Leak Detection claims, ensuring all activities are completed efficiently, accurately, and in accordance with client service level agreements (SLAs). You will play a key role in supporting customers through what can often be a stressful situation, providing clear communication, empathy, and professional claim management throughout the process.

KEY OUTCOMES & RESPONSIBILITIES

Manage Leak Detection claims from receipt of instruction through to job completion and claim closure.
Act as the primary point of contact for policyholders, insurers, loss adjusters, technicians, and internal stakeholders.
Maintain regular communication with customers throughout the claim lifecycle, providing updates, arranging appointments, and resolving queries.
Review new instructions and ensure claims are progressed within client and insurer service level agreements.
Coordinate Leak Detection appointments and allocate work to technicians based on location, availability, and job requirements.
Monitor claim progress and proactively identify and resolve any delays or issues.
Accurately maintain claim records, case notes, reports, and supporting documentation within internal and client management systems.
Liaise with insurance companies, loss adjusters, private clients, contractors, and internal departments to facilitate timely claim progression.
Review Leak Detection technician reports and ensure all required information has been obtained accurately before progressing claims to the next stage.
Ensure customers receive a consistently high standard of service, demonstrating empathy and professionalism throughout their claim journey.
Support achievement of departmental KPIs, service levels, and customer satisfaction targets.
Escalate complex or high-priority cases appropriately and provide timely updates to management.

SKILLS AND EXPERIENCE REQUIRED

Previous experience handling claims, insurance administration, customer service, scheduling, or a similar coordination role.
Experience managing customer interactions via telephone and email.
Strong understanding of customer service principles and the ability to handle sensitive conversations with empathy.
Experience working within process driven environments and meeting service level agreements.
Excellent organisational skills with the ability to manage multiple claims simultaneously.
GCSE Maths and English (or equivalent).

PREFFERED SKILLS & KNOWLEDGE

Previous experience within the insurance, property restoration, Leak Detection, or building repair sectors.
Knowledge of the property claims process and insurance industry practices.
Experience using claims management systems, scheduling software, or client portals.
Strong IT skills, including Microsoft Office applications and Excel.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy when managing claim records.
Ability to prioritise workloads and adapt to changing business demands.
Problem-solving skills with a proactive approach to claim progression.
Ability to work effectively both independently and as part of a team.

WHAT SUCCESS LOOKS LIKE

The successful customer experience coordinator will deliver excellent customer outcomes by ensuring claims are managed efficiently, communication is proactive, and all stakeholders are kept informed throughout the process. They will take ownership of claims from instruction to completion, helping BELFOR maintain exceptional service standards and customer satisfaction while supporting the continued growth of our Leak Detection Department.

BENEFITS

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Pay: £26,605.80 per year

Work Location: In person

Quick apply

Refine Your Search

scheduling coordinator jobs in rushden spencer, nth

Claims/Customer Experience Coordinator (Leak Detection)

Service & PPM Coordinator (Catering Equipment)

Service Coordinator

Administrator / Coordinator

Compliance Coordinator

Operations Coordinator

Transport Coordinator (PM Shift)

Transport Coordinator

Facilities Coordinator

Operations Coordinator

Coordinator, Sea Production

Project Coordinator

Water Delivery Coordinator

Project Coordinator, (Milton Keynes)

Senior Support Centre Analyst

Logistics Coordinator

Project Manager Services Coordinator

Junior Business Executive

Female Care Coordinator

UK-Banking Centre Service Coordinator-Alconbury (FT) Req #2210

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