Call center Work, Jobs in Ryton, Shr (with Salaries)

Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
Customer Service Advisor M/F/D
Hager Group —Telford
- Sales
- Communication skills
Telemarketing Executive
Gallagher —Brierley Hill
- £28,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
14h
Customer Service Advisor
Kingswood Mobility Group —Droitwich
- £24,508 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
7d
Call Handler
EMED Group —Shrewsbury
- £12.71 an hour
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
6d
Telesales Executive
DPD Group UK —Smethwick
- £26,400 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Free parking
Quick apply
Customer Service Advisor
Speedy Freight —Halesowen
- £24,600 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Sales Executive
Verisure Services (UK) Limited —Telford
- Full-time
- Sales
- Driving
- Communication skills
Quick apply
Telesales Executive
Flecto Engineering Ltd —Walsall
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Sales
- English
Quick apply
13d
Telemarketing Executive - Retail
Gallagher —Brierley Hill
- £28,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
- Annual leave
5d
Telesales Representative/ Admin
AT ENERGY SOLUTIONS LTD —Birmingham
- £12.70 - £13.00 an hour
- Full-time
- CRM software
- Sales
- English
Quick apply
12h
Sales Assistant
Verisure Services (UK) Limited —Wolverhampton
- Full-time
- Sales
- Communication skills
Quick apply
Customer Experience Advisor
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Receptionist/Administrative Assistant/Customer Service
Xclusive Motor Services —Birmingham
- From £13 an hour
- Part-time
- Customer service
- English
- Driving
- Free parking
Quick apply
Customer Assistance Coordinator - Roadside
Allianz —Birmingham
- £15,436.34 - £27,013.60 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
Telephone Sales Executive
SGS —Oldbury
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Annual leave
Quick apply
Contact Centre Associate
MSC Industrial Supply Co UK —Wednesbury
- £27,560 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
- Store discount
Quick apply
7d
Call Centre Sales Consultant - Whittington
Hays Travel —Whittington
- Full-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
Telesales
Goldcrest Oil Limited —Tipton
- From £27,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Annual leave
Quick apply

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Customer Complaint Resolution Handler

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£25,618 - £28,765 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions.

As a Complaints and Resolution Agent, you will play a key role in delivering exceptional customer service within our call centre environment. You will take ownership of customer complaints, managing cases from initial contact through to resolution whilst working across departments to identify solutions & improvement opportunities.

This role requires excellent communication skills, the ability to handle challenging situations empathetically, and a commitment to delivering fair, timely, and effective outcomes.

Core Role & Responsibilities:

Handle inbound calls from customers with complaints or service issues, ensuring all interactions meet high standards of professionalism and empathy.
Manage your own caseload, taking full ownership of complaints from initiation to resolution.
Make outbound calls to customers to gather information, provide updates, and deliver resolutions.
Collaborate effectively with other departments to investigate, identify, and implement solutions for customer issues.
Respond professionally to social media comments, Trustpilot reviews, and other public feedback channels.
Provide clear, concise, and well-documented case notes and written responses, ensuring all records meet company standards.
Deliver detailed feedback on complaint trends and individual cases to support service improvements and business strategy.
Prioritise and manage multiple tasks and cases simultaneously, ensuring timely resolution in line with service level agreements.
Contribute to the continuous improvement of the complaints process and the overall customer experience.

Requirements

Proven track record of delivering outstanding customer service, ideally in a call centre or complaint-handling environment.
Demonstrated ability to handle challenging conversations and situations in a clear, empathetic, and conciliatory manner.
Excellent oral and written communication skills, with high standards of grammar and attention to detail.
Strong ability to negotiate and influence to achieve fair outcomes for customers and the business.
Ability to prioritise a diverse and competing workload effectively, maintaining focus and accuracy under pressure.
Competence in using Microsoft Office tools, including basic skills in Excel and Word.
Strong knowledge of IFS and Service Cloud systems.
Ability to work independently with minimal supervision while also being an effective team player.

Benefits

23 Days Holiday + Bank Holidays
Company Pension Scheme
Company Sick pay (after qualifying period)
Cycle to Work Scheme Available
Employee Reward & Discount Platform
24/7 access to Employee Assistance Program through Health Assured
Access to on-going learning and development via our online learning platforms
Onsite parking available
Life Assurance Scheme

Quick apply

Refine Your Search

call center jobs in ryton, shr

Customer Complaint Resolution Handler

Customer Service Advisor M/F/D

Telemarketing Executive

Customer Service Advisor

Call Handler

Telesales Executive

Customer Service Advisor

Customer Care Agent (Hybrid)

Sales Executive

Telesales Executive

Telemarketing Executive - Retail

Telesales Representative/ Admin

Sales Assistant

Customer Experience Advisor

Receptionist/Administrative Assistant/Customer Service

Customer Assistance Coordinator - Roadside

Telephone Sales Executive

Contact Centre Associate

Call Centre Sales Consultant - Whittington

Telesales

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