Book manager Work, Jobs in Samlesbury, Lan (with Salaries)

Customer Success & Membership Administration Manager
First Kick Mini Kickers —Walton le Dale
- £25,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
- Flexitime
Quick apply
7h
Head of Creative at AIOS — Remote, $150,000–$250,000/yr + 0.10%–0.30% equity
AIOS (YC W20/S21) —Blackburn
- £150,000 - £250,000 a year
- Full-time
- Remote
- Leadership
- Annual leave
12d
Shop Manager – Books and Music
East Lancashire Hospice —Blackburn
- £27,066 a year
- Full-time
- Customer service
- Hospice
- Communication skills
13d
Procurement Specialist
Science in Sport Group —Blackburn
- Up to £45,000 a year
- Microsoft Excel
- Doctoral degree
- Communication skills
- Employee discount
14d
Senior Administrative Officer - Public Protection
HM Prison & Probation Service —Blackburn
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
14h
Practice Manager
Bupa Dental Care —Garstang
- Full-time
- Patient care
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Sales Consultant – Air Source Heat Pumps
The Grove Venue —Blackburn
- £27,500 a year
- Full-time
- Sales
- Microsoft Office
- Travel
Quick apply
6d
Account Co-ordinator
Envirovue —Rossendale
- Full-time
- Customer service
- Salesforce
- IT
- Free parking
- Gym membership
Quick apply
Grow Your Own Graduate Programme - 2024/25 and 2025/26 - Two-year fixed term contract role -Project Officer
Birmingham City University —City Centre
- £26,266 - £28,995 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- University
14d
Senior Customer Service Manager
Stellify —Preston
- £60,000 a year
12d
Senior Administrative Officer for Accredited Programmes Team - Greater Manchester
HM Prison & Probation Service —Manchester
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
8d
Service Advisor
Simpsons ŠKODA —Preston
- £29,700 a year
- Full-time
- Annual leave
- Employee discount
Site Operations Lead at Bolt Pharmacy — On-Site, £65k-£85k/yr inc equity
AIOS (YC W20/S21) —Blackburn
- £65,000 - £85,000 a year
- Full-time
- In-person
- Annual leave
PL Primary Stars and Education Coordinator
Burnley FC in the Community —Burnley
- £25,500 - £29,000 a year
- Monday to Friday
- Microsoft Office
- No degree
- IT
Cattery Assistant
Freshfields Animal Rescue —Liverpool
- £12.71 an hour
- Full-time
- Basic maths
- English
- Administrative experience
Quick apply
Orthoptic Administrative Team Leader
East Lancashire Hospitals NHS Trust —Burnley
- £28,392 - £31,157 a year
- Full-time
- Administrative experience
- Leadership
- Annual leave
5d
Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
2d
Behaviour Manager
Salford City Academy —Manchester
- £39,794 - £46,398 a year
- School
- Employee discount
Registered Manager
SGS Care Ltd —Accrington
- £75,000 a year
- Full-time
- Childcare
- Management
- Leadership
Quick apply
Registered Manager within Children's Home Part of Residential School
SGS Care Ltd —Ribchester
- £55,000 - £65,000 a year
- Full-time
- Team management
- Organisational skills
- Leadership
Quick apply

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book manager jobs near samlesbury, lan

Customer Success & Membership Administration Manager

First Kick Mini Kickers
Walton le Dale

Quick apply

Job details

Full-time
£25,000 - £32,000 a year
7 hours ago

Benefits

Free parking
Flexitime
Company pension
Childcare
On-site parking

Qualifications

Sales
Customer service
Microsoft Office
IT
Communication skills
Time management

Full job description

Join One of the North West's Fastest Growing Children's Football Companies!

First Kick Mini Kickers provides fun, engaging and professionally delivered football sessions for children.

With exciting expansion plans and new venues launching across the North West, we're looking for an enthusiastic, organised and customer-focused individual to become a key part of our growing team.

This is much more than a typical office administration role. You'll be at the heart of the business, helping new families join First Kick, supporting our existing members and ensuring every parent receives outstanding customer service.

If you enjoy speaking to people, love being organised and thrive in a fast-paced environment, we'd love to hear from you.

The Role

As our Customer Success & Membership Administration Manager, you'll be responsible for managing the complete customer journey, from a parent's first enquiry through to becoming a long-term member.

You'll combine customer service, sales, membership administration and finance support to help drive the continued growth of the business while ensuring every family receives an exceptional experience.

This is a varied role where no two days are the same, making it perfect for someone who enjoys working with people, solving problems and taking ownership of their work.

Key Responsibilities

Customer Enquiries & Membership Sales

Respond to all enquiries quickly and professionally.
Contact parents interested in joining our classes.
Book trial sessions and manage trial attendance.
Follow up all trial sessions.
Convert enquiries and trial bookings into paying members.
Ensure every enquiry receives appropriate follow-up.
Maintain accurate records of enquiries, calls and communications.
Support the successful launch of new venues by helping fill classes.

Customer Experience & Retention

Deliver outstanding customer service to all parents.
Welcome and onboard new families.
Answer enquiries relating to memberships, classes and payments.
Contact families considering cancelling and explore suitable solutions.
Resolve customer queries and complaints professionally.
Help improve customer satisfaction and retention across the business.

Membership Administration

Maintain accurate customer and membership records.
Process membership changes, transfers and cancellations.
Monitor trial attendance, new memberships and cancellations.
Produce reports on enquiries, conversions and membership performance.
Ensure all customer information is accurate and up to date.

Payments & Administration

Monitor monthly membership payments and subscriptions.
Identify failed or missed payments.
Contact parents regarding outstanding balances.
Support payment reconciliation and reporting.
Process authorised refunds and account amendments.
Liaise with management and the company accountant when required.
Support invoicing and general office administration.

Performance Bonus

Your bonus will be linked to key business objectives, including:

Trial-to-member conversion rates.
New membership growth.
Membership retention.
Customer satisfaction.
Enquiry response times.
Collection of outstanding payments.
Accuracy of administration and customer records.

About You

We're looking for someone who is:

Friendly, confident and approachable.
Passionate about delivering outstanding customer service.
Highly organised with excellent attention to detail.
Comfortable speaking with customers by telephone, email and message.
Proactive and able to work independently.
Motivated by achieving targets and helping a business grow.
Calm under pressure and confident resolving customer issues.
A strong team player with a positive attitude.

Skills & Experience

Essential:

Excellent customer service skills.
Strong communication skills, both written and verbal.
Good IT skills, including Microsoft Office and email.
Excellent organisation and time management.
Experience in administration, customer service, sales or membership management.
Ability to manage multiple priorities in a busy environment.

Desirable:

Experience using CRM or booking systems.
Experience within children's activities, sport, education, leisure or a membership-based business.

Why Join First Kick Mini Kickers?

At First Kick, you'll become part of a friendly, supportive and ambitious team that's passionate about making a difference to children's lives through football.

We believe work should be enjoyable, rewarding and somewhere people genuinely look forward to coming each day.

What We Offer

Competitive Salary.
Company pension.
28 days holiday including Bank Holidays.
Full training and ongoing support.
A fun, energetic and positive working environment.
A friendly and sociable team culture.
Regular team events and socials.
Free on-site parking.
Flexi-time.
Genuine opportunities for career progression as the business continues to expand.
The chance to play a key role in one of the North West's fastest-growing children's football organisations.

Apply Today

If you're looking for a rewarding career where you can make a genuine impact, enjoy working with people and want to be part of an ambitious and growing business, we'd love to hear from you.

Please apply with your CV and a short covering letter explaining why you'd be a great addition to the First Kick Mini Kickers team.

Pay: £25,000.00-£32,000.00 per year

Benefits:

Childcare
Flexitime
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

book manager jobs in samlesbury, lan

Customer Success & Membership Administration Manager

Head of Creative at AIOS — Remote, $150,000–$250,000/yr + 0.10%–0.30% equity

Shop Manager – Books and Music

Procurement Specialist

Senior Administrative Officer - Public Protection

Practice Manager

Sales Consultant – Air Source Heat Pumps

Account Co-ordinator

Grow Your Own Graduate Programme - 2024/25 and 2025/26 - Two-year fixed term contract role -Project Officer

Senior Customer Service Manager

Senior Administrative Officer for Accredited Programmes Team - Greater Manchester

Service Advisor

Site Operations Lead at Bolt Pharmacy — On-Site, £65k-£85k/yr inc equity

PL Primary Stars and Education Coordinator

Cattery Assistant

Orthoptic Administrative Team Leader

Customer Operations Team Leader

Behaviour Manager

Registered Manager

Registered Manager within Children's Home Part of Residential School

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