Client services occupations Work, Jobs in Sandwell, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Onboarding Advisor
Culligan UK limited —Wolverhampton
- £25,610 a year
- Full-time
- Employee assistance programme
- Sick pay
Quick apply
Customer Service Advisor
ASSA ABLOY —Willenhall
- Sales
- Customer service
- Administrative experience
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Client Services Executive
Karntek —Stafford
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Customer Care Associate - 12 months maternity cover
SYR Limited —Stourbridge
- £26,780 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Free parking
- Health & wellbeing programme
Quick apply
23h
Customer Success Representative – eShepherd
Gallagher Group —Birmingham
- Full-time
- Remote
- English
- Communication skills
- Employee assistance programme
14d
Customer Success Manager
WorkWave —Brierley Hill
- £50,000 - £52,500 a year
- Full-time
- Bachelor's degree
- In-person
- Business
Quick apply
1d
Account Controller FULL TIME
Ambertex Limited —Walsall
- From £29,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Driving
- Employee discount
Quick apply
2d
Customer Service Representative M-F
Safran —Wolverhampton
- Full-time
- Management
- Microsoft Office
- Continuous improvement
Client Advisor
Marsh —Worcester
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
Customer Resolutions Coordinator
Arcus FM —Redditch
- £25,000 - £30,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
7d
Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid
Resillion —Birmingham
- £27,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Business
Quick apply
Client Account Manager
Euro Parking Services Limited —Birmingham
- £28,000 - £32,000 a year
- 8 hour shift
- CRM software
- Microsoft Office
- Supervising experience
Quick apply
8d
Customer Service Specialist
Cummins Inc. —Redditch
- Bachelor's degree
- Communication skills
- Relocation assistance
Customer Success Manager, Birmingham
Dalux —Birmingham
Associate Customer Relationship Manager
nGeneration —Bromsgrove
- £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
1d
Account Support Executive - Part Time
Euro Packaging UK ltd —Birmingham
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Quick apply
12d
Account Coordinator - B2B/Retail
Slick Stitch Embroidery Company Ltd —Wolverhampton
- £26,000 a year
- Full-time
- Customer service
- Analysis skills
- In-person
Quick apply
2d

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client services occupations jobs near sandwell, wmd

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

client services occupations jobs in sandwell, wmd

Customer Relationship Manager

Onboarding Advisor

Customer Service Advisor

Helpdesk Coordinator - FTC 12 months

Complaints Coordinator

Client Services Executive

Customer Care Associate - 12 months maternity cover

Customer Success Representative – eShepherd

Customer Success Manager

Account Controller FULL TIME

Customer Service Representative M-F

Client Advisor

Customer Resolutions Coordinator

Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid

Client Account Manager

Customer Service Specialist

Customer Success Manager, Birmingham

Associate Customer Relationship Manager

Account Support Executive - Part Time

Account Coordinator - B2B/Retail

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