Manufacturing specialist Work, Jobs in Sandwell (with Salaries)

Business Support and Customer Service Specialist
HERMEQ —West Bromwich
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
8d
Team Leader - Laser Press, Fabrication & Assembly
Steelway —West Bromwich
- Overtime
- Organisational skills
- Welding
- Leadership
Hand Arm Vibration (HAVS) & PAT Tester
Worlifts Limited —Bromsgrove
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Driving
- IT
- Free parking
- Annual leave
Quick apply
1d
Admin Team Leader - Maternity Cover
TR Fastenings —Walsall
- Up to £31,750 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Life insurance
- Sick pay
Quick apply
Internal Sales Coordinator
Steelway —West Bromwich
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
10d
Key Account Manager & Projects Lead
Goodfish Group —Cannock
- £45,000 - £50,000 a year
- Full-time
- Project management
- Presentation skills
- Driving
Quick apply
Senior Project Administrator -School of Engineering - 107661 - Grade 5 - 9590
University of Birmingham —Birmingham
- £31,900 a year
- Part-time
- Microsoft Powerpoint
- ERP systems
- Microsoft Office
- Annual leave
- Sick pay
Contract Furniture Commercial Coordinator
JAMESON SEATING LTD —West Bromwich
- Full-time
- Microsoft Excel
- Microsoft Office
- Hotel
- Free parking
- Sick pay
Quick apply
22h
EMEA Technical Service Training Specialist
Ingersoll Rand —Redditch
- Full-time
- Engineering
- Maintenance
- English
- Annual leave
- Employee assistance programme
Senior Employer Brand Specialist
OneAdvanced —Birmingham
- Project management
- IT
- Employee assistance programme
- Bereavement leave
Data Center Technician
CBRE —Birmingham
- Full-time
Management Assistant
Rubix —Sandwell
- Full-time
- Administrative experience
- Organisational skills
BUILDING SERVICES PROJECT CO-ORDINATOR
Laing O'Rourke —Oldbury
- Organisational skills
7d
Senior IT Support Technician / Team Lead
Grainger and Worrall —Bridgnorth
- Up to £35,000 a year
- Full-time
- Windows
- Supervising experience
- Travel
- Free parking
Machine Operator
ADVANCED DIRECT MAIL LIMITED —Dudley
- From £14 an hour
- Overtime
- Quality control
- In-person
- Communication skills
- Free parking
Quick apply
7d
Operations Coordinator
Reconomy —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Store discount
Health, Safety and Environmental Officer
Onboard Corrugated Limited —Bentley
- £36,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Medical Device Assessor
TUV Rheinland UK Ltd. —Solihull
- Full-time
- Hybrid work
- Engineering
- Travel
- Communication skills
- Employee discount
- Flexible schedule

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manufacturing specialist jobs near sandwell

Business Support and Customer Service Specialist

HERMEQ -
West Bromwich

Quick apply

Job details

Permanent | Full-time
Up to £30,000 a year
8 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
Sales
Customer service
Microsoft Office
Organisational skills
Communication skills
Time management

Full job description

The Business Support Specialist is responsible for providing outstanding customer service while supporting the wider sales and operational teams. Acting as a key point of contact for customers, you will manage enquiries, process orders, resolve issues, coordinate deliveries and returns, and ensure every customer receives a professional and efficient service.

You will work closely with Sales, Operations, Manufacturing, Transport and Purchasing to ensure customers are kept informed and that any issues are resolved quickly and effectively.

Key Responsibilities

Customer Service

Deliver exceptional customer service across telephone, email and online enquiries.
Build strong relationships with customers through regular communication.
Handle customer queries professionally, providing timely and accurate information.
Manage customer complaints from initial enquiry through to resolution.
Liaise with internal departments to ensure customer issues are resolved quickly.
Keep customers updated throughout the order lifecycle, providing proactive communication regarding delays or changes.
Ensure every customer interaction reflects HERMEQ's high standards of service.

Order Management

Coordinate with Production, Transport and Purchasing to ensure orders are fulfilled on time.
Monitor customer orders through to delivery.
Manage returns, credits and replacement orders where required.
Raise and process return requests in line with company procedures.
Assist with delivery scheduling and customer collection requests.

Sales & Business Support

Customer Account Management

Work closely with customers to understand their requirements and provide suitable solutions.
Support key accounts by ensuring excellent service levels are maintained.

Internal Communication

Act as the link between Sales, Transport, Manufacturing, Warehouse and Purchasing.
Ensure all departments have accurate customer information.
Communicate delivery updates, stock issues and production delays.
Escalate urgent customer issues where appropriate.

Administration

Ensure company systems remain up to date.
Support continuous improvement initiatives across the department.

Key Skills & Experience

Essential

Previous experience within Customer Service, Business Support or Internal Sales.
Excellent communication skills, both written and verbal.
Strong organisational and time management skills.
Ability to multitask in a fast-paced environment.
Excellent attention to detail.
Confident using Microsoft Office, particularly Excel and Outlook.
Strong problem-solving skills with the ability to remain calm under pressure.
Professional and positive attitude.
Ability to work effectively as part of a team.

Hours of Work - Monday to Friday 8am until 5pm

Pay: Up to £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

manufacturing specialist jobs in sandwell

Business Support and Customer Service Specialist

Team Leader - Laser Press, Fabrication & Assembly

Hand Arm Vibration (HAVS) & PAT Tester

Admin Team Leader - Maternity Cover

Internal Sales Coordinator

2nd Line Engineer - Support

Service Desk Analyst

Key Account Manager & Projects Lead

Senior Project Administrator -School of Engineering - 107661 - Grade 5 - 9590

Contract Furniture Commercial Coordinator

EMEA Technical Service Training Specialist

Senior Employer Brand Specialist

Data Center Technician

Management Assistant

BUILDING SERVICES PROJECT CO-ORDINATOR

Senior IT Support Technician / Team Lead

Machine Operator

Operations Coordinator

Health, Safety and Environmental Officer

Medical Device Assessor

I want to receive the latest job alerts for manufacturing specialist in sandwell

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