Are you a customer focused Patient Coordinator with a wealth of experience?
Are you looking for an exciting opportunity?
Tired of the commute to London and want a job in Greenhithe, Kent?
Are you looking for a challenge?
Are you feeling undervalued where you are and would you like to join a friendly and supportive team?
This role suits a candidate who is used to working in a fast-paced environment within a fantastic team that consists of long standing team members. Multi-tasking will be key as you will also assist with the day-to-day running of the clinic.
Job Summary
We are seeking a professional, organised, and personable Patient Coordinator to join our busy clinic team. The successful candidate will play a key role in ensuring patients receive exceptional care and support throughout their journey with us. This is a front-facing role requiring excellent communication skills, the ability to work in a fast-paced environment, and a proactive approach to problem-solving.
The ideal candidate will be confident managing front-of-house responsibilities, handling patient enquiries, and supporting clinicians where required.
Benefits
- Employee discount
- Life insurance
- On-site parking
- Private medical insurance
Key Responsibilities
- Liaising directly with patients both in person and over the phone
- Managing front-of-house reception duties and maintaining a welcoming environment
- Handling incoming phone calls, emails, and patient enquiries efficiently and professionally
- Coordinating appointments, bookings, and patient communications
- Supporting the smooth day-to-day running of the clinic
- Using initiative to resolve issues and prioritise tasks in a busy environment
- Chaperoning during doctor consultations and treatments for both male and female patients where required
- Providing excellent customer service and always ensuring a positive patient experience
- Assisting with administrative duties and maintaining accurate patient records
- Supporting the wider clinical and administrative team as needed
Skills & Experience
Essential
- Excellent communication and interpersonal skills
- Professional and compassionate manner
- Strong organisational skills and attention to detail
- Ability to work effectively in a fast-paced setting
- Ability to multitask and remain calm under pressure
- Confident using initiative and working independently
- Competent with emails, telephone systems, and general administration
Desirable (but not essential)
- Previous sales or customer service experience
- Experience within a healthcare, medical, or clinical environment
- Nursing background or experience assisting doctors/clinicians
- Experience working in reception or patient-facing roles
Personal Attributes
- Friendly and approachable
- Professional presentation and attitude
- Reliable and punctual
- Team player with a flexible approach
- Empathetic and patient-focused
Hours
- Monday 9.45am-6.15pm
- Tuesday 12pm-8.15pm
- Wednesday 9.45am-8.15pm
- Thursday 9.45am-6.15pm
- Friday 9.45am-4.15pm
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Greenhithe DA9 9XN: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you happy to chaperone both male and female patients?
Experience:
- Front Of House: 1 year (required)
- Sales: 1 year (required)
- Medical Setting: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
