Service desk technician Work, Jobs in Sheffield, Syk (with Salaries)

Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
3d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Junior IT Support Technician
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
4d
Customer Support Technician Apprentice
QA Apprenticeships —Sheffield
- £22,000 - £24,000 a year
- Full-time
- Communication skills
9d
IT Field Service Technician
Ingersoll Rand —Alfreton
- Microsoft Office
- IT
- Employee assistance programme
2d
IT Support Analyst
Charles River Laboratories —High Peak
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Outlook
- Sales
8d
Process Technician - (Industrial Wastewater Treatment Projects)
Glanua —Wakefield
- Full-time
- Laboratory experience
- Travel
- Mentoring
Quick apply
Technician Hair & Beauty
Doncaster College —Doncaster
- £24,826 - £25,511 a year
- Full-time
- English
- University
- Organisational skills
- Annual leave
- Employee discount
4d
BIM Technician
Mitie —Chesterfield
- Up to £42,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- Computer literacy
Technician Hair & Beauty
DN Colleges Group —Doncaster
- £24,826 - £25,511 a year
- Full-time
- English
- Organisational skills
- Annual leave
- Employee discount
3d
Senior Engineering Technician
Amey Ltd —Sheffield
- Annual leave
Quick apply
Manager - Sales & Business Development
Ropesafe ltd —Sheffield
- £36,000 - £46,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Salesforce
Quick apply
4d
Electrotechnical Service Technician (Electrician)
RVT Group —Sheffield
- £35,000 - £42,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply

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Level 2 Helpdesk Engineer

FluidOne -
Sheffield

Apply Now

Job details

Permanent | Full-time
3 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Azure
Operating systems
LAN
Windows
Microsoft Office
Firewall
Virtualisation
Computer networking
VMWare
Communication skills
Active Directory

Full job description

Location:

Sheffield

Report to:

Operations Director

Hours:

Full time permanent

Company Overview:

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

Role Overview:

As a Level 2 Helpdesk Technician you will work as part of a team that offers remote support to clients. The role includes managing various types of cases through interacting with end users; therefore, excellent written and spoken communication skills are essential.

Responsibilities:

Interface with end users via telephone, e-mail and remote-control software
Provide excellent service to clients and set expectations based on agreed processes
To manage all service requests in accordance with agreed SLA’s
To ‘own’ end user issues through to resolution or escalation

Requirements:

Ability to diagnose and resolve complex network / PC software & hardware issues remotely
In depth Knowledge of Microsoft Desktop Operating Systems (Windows 10 & 11)
Experience with Microsoft Office applications and Microsoft Office 365 administration
Experience managing users, groups and policies in Active Directory and Azure AD
Ability to configure, support & troubleshoot Windows Server environments (2016 to 2022)
Experience with Group Policy Management and troubleshooting
Solid understanding of networking concepts
2 years’ experience in similar role

Desirable

Working knowledge of network technology including LAN’s & WAN’s, Firewalls & switches
Working knowledge of virtualization technologies, such as VMWare & Hyper-V
Experience with cloud-based solutions such as Microsoft Azure
Strong experience with Windows Server environments including AD and domain troubleshooting

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

Subsidised health and dental care
Employee Assistance Programme (EAP)
Life assurance (3x salary)
Sodexo discount platform
FluidOne breakfast and refreshments on office days
Pension contribution – 5% company contribution
Generous holiday entitlement
One day off for birthday
Half price internet connectivity
Ride2Work scheme
Department incentives
Volunteer day scheme

How To Apply:

Send CV with covering letter to [email protected] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Apply Now

Refine Your Search

service desk technician jobs in sheffield, syk

Level 2 Helpdesk Engineer

IT Support Technician

Junior IT Support Technician

Customer Support Technician Apprentice

IT Field Service Technician

IT Support Analyst

Process Technician - (Industrial Wastewater Treatment Projects)

Technician Hair & Beauty

BIM Technician

Technician Hair & Beauty

Senior Engineering Technician

Manager - Sales & Business Development

Electrotechnical Service Technician (Electrician)

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