Customer support coordinator Work, Jobs in Sheffield (with Salaries)

Client Support Coordinator
Harper James —Sheffield
- £30,000 - £35,000 a year
- Hybrid work
- CRM software
- Business development
- Analysis skills
Quick apply
13d
European Logistics Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- In-person
- Annual leave
Quick apply
Planning and Support Coordinator (Administration)
Horbury Property Services Ltd —Rotherham
- £23,500 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
14d
Customer Care Coordinator
Keepmoat Homes —Doncaster
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
11d
Customer Service Co-ordinator
Ibstock Plc —Sheffield
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
- Employee assistance programme
- Employee discount
Customer Care Co-ordinator
Genuit Group —Ripley
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Account Coordinator
NewCold —Wakefield
- From £30,000 a year
- Monday to Friday
- Microsoft Office
- Communication skills
- Free parking
- Annual leave
14d
Sales Support Coordinator
AMCO Renewables —Doncaster
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
Quick apply
13d
Office Administrator (Trade Sales co-ordinator)
R O Arnold Ltd —Doncaster
- £26,476.80 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Employee discount
Quick apply
Dance School Operations & Customer Experience Coordinator
Hailey Black School of Dance —Normanton
- £13 - £20 an hour
- Part-time
- Hybrid work
- CRM software
- Social media management
- Customer service
Quick apply
1d
Sales Coordinator
Bradbury & Son Ltd —Buxton
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
Senior Workplace Coordinator
Mitie —Doncaster
- Full-time
- Customer service
- Computer literacy
- Analysis skills
Customer Coordinator
Pilgrim's Europe —Hyde
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
Creative Coordinator
Frasers Group —Shirebrook
- Full-time
- Project management
- Travel
- Communication skills
Quick apply
23h

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Client Support Coordinator

Harper James -
Sheffield

Quick apply

Job details

£30,000 - £35,000 a year
13 days ago

Benefits

Discounted gym membership
Car scheme

Qualifications

CRM software
Business development
Analysis skills
Organisational skills
HubSpot
Communication skills

Full job description

Client Support Coordinator

Location: Sheffield – Hybrid with a possibility of remote

Reporting line: You will report directly to our Client Operations Manager, ensuring alignment with firm wide goals and priorities.

Salary : £30-£35k depending on experience

About the Role

We are seeking an experienced and proactive Client Support Coordinator to oversee and enhance the firm’s client service delivery within our Client Operations function. This is a senior operational role, acting as the key escalation point for complex client matters and leading the day-to-day coordination of the Client Support Unit. You will bridge operational delivery and strategic service improvement, ensuring high standards of client care, data integrity, and efficiency across all client-facing processes. You will work closely with fee earners, Account Managers, Compliance, Accounts, Business Development and Marketing to ensure our client experience remains consistent, responsive and aligned with firm values.

What You Will Be Doing

You will play a central role in safeguarding and strengthening the firm’s client support operations. Your responsibilities will include:

Overseeing day-to-day client support activity, ensuring inbox triage, ticket management and query resolution are handled efficiently and professionally.
Acting as the senior escalation point for complex queries and minor complaints, ensuring timely and effective resolution.
Safeguarding HubSpot data integrity, including accurate association of finance and fee earner communications, maintaining workflow accuracy and ensuring reliable client records.
Managing plan renewals, closures and billing accuracy, ensuring data, rates and plan information remain aligned across systems.
Leading the operational management of Extend plans, including manual usage reconciliation, renewal and pricing support, tier changes and workflow updates.
Providing reporting support for client activity and plan performance, including legacy reporting requirements for specific Extend clients.
Liaising closely with Accounts, fee earners and Account Managers to resolve billing queries, reconcile data and maintain operational accuracy.
Monitoring service metrics and identifying opportunities to streamline processes and reduce manual workload.
Line managing and supporting junior team members to maintain service quality and consistency.

About Harper James

Harper James is a full-service commercial law firm designed specifically to support ambitious SMEs. Our unique subscription-based model is redefining how legal services are delivered, making high-quality legal support more accessible, transparent and commercially aligned. We have grown rapidly and recently secured private equity backing from LDC to support our next phase of expansion. This is an exciting time to join a firm that is leading innovation within legal services.

What We Are Looking For

We are looking for someone who combines operational oversight with a strong client service mindset and the confidence to engage senior stakeholders.

You will ideally have:

At least three years’ experience in client services, legal operations or business support within a legal or professional services environment.
Experience managing complex client escalations and service delivery workflows.
Strong working knowledge of CRM systems, ideally HubSpot, and operational reporting tools.
Experience producing and interpreting service performance data.
Proven ability to create or refine SOPs and training documentation.
Excellent written and verbal communication skills, with confidence working alongside senior stakeholders.
Strong organisational skills and the ability to prioritise and make sound decisions independently. Skills and Attributes
Calm and professional under pressure.

• Accountable for service quality and client outcomes. • Strong analytical mindset with a focus on improvement.

Confident leading and mentoring others.
Collaborative and able to build relationships across departments.
Proactive and solutions-focused.
Committed to confidentiality, professionalism and integrity.

The bottom Line

An opportunity to play an important part in the next phase of growth for a law firm leading innovation within legal services.
An environment with no politics, no bureaucracy, working with a passionate, supportive and dedicated team who all play a fundamental part in the success and continued growth of the business.
33 days holiday, including public holidays.
Option to buy up to 5 holiday days a year.
Private Healthcare
Death in service benefit.
Access to our electric car scheme
Discounted gym memberships, access to retailer discounts, team socials and more!

NO AGENCIES PLEASE

Quick apply

Refine Your Search

customer support coordinator jobs in sheffield

Client Support Coordinator

European Logistics Coordinator

Planning and Support Coordinator (Administration)

Customer Care Coordinator

Customer Service Co-ordinator

Customer Care Co-ordinator

Customer Account Coordinator

Sales Support Coordinator

Office Administrator (Trade Sales co-ordinator)

Dance School Operations & Customer Experience Coordinator

Sales Coordinator

Senior Workplace Coordinator

Customer Coordinator

Creative Coordinator

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