Solutions engineer Work, Jobs in Sherwood, Ntt (with Salaries)

IT Support Operations Manager
DG Cars —Nottingham
- £30,000 - £42,500 a year
- Full-time
- Continuous improvement
- In-person
Quick apply
8d
IT Engineer (MSP)
Mark1 IT Solutions Ltd —Melton Mowbray
- £36,000 - £40,000 a year
- Weekend availability
- Travel
- In-person
- Up to 25% travel
- Free parking
- Paid training
Quick apply
6d
1st Line IT Support Engineer (MSP) – Remote & Onsite
BubbleIT Solutions Limited —Beeston
- £26,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Travel
- Free parking
- Employee discount
Quick apply
1d
SITE WELFARE & ACCOMMODATION FITTER & INSTALLATION ENGINEER
PREMIER PLANT AND TOOL HIRE LTD —Derby
- £40,000 - £45,000 a year
- Full-time
- Carpentry
- Schematics
- Plumbing
Quick apply
Condition Monitoring Engineer
ONYX Insight —Nottingham
- Full-time
- Spanish
- Databases
- Bachelor's degree
Quick apply
Research Scientist - Surface Science and Materials
Lubrizol —Hazelwood
- Full-time
- Doctoral degree
- Laboratory experience
- Travel
IT Support Technician 2nd Line
iZan Business Solutions —Newark-on-Trent
- £26,500 - £31,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
- Free parking
- Annual leave
Quick apply
Project Coordinator
Chesterfield Crane Co Ltd —Barlborough
- £32,000 - £35,000 a year
- Full-time
- Microsoft Word
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Electronic Technician
Zenovo —Wirksworth
- Up to £35,000 a year
- Overtime
- Organisational skills
Quick apply
5d
Trainee Utility Surveyor
Survey Solutions —Nottingham
- Overtime
- Maths
- Travel
- In-person
- Flexible schedule
- Referral programme
Quick apply
Junior Control Engineer
Optio Systems —Nottingham
- Up to £30,000 a year
- Overtime
- Engineering
- Analysis skills
- Programmable logic controllers
- Flexible schedule
Quick apply
Service Engineer - Security
Johnson Controls —Nottingham
- Overtime
- Customer service
- Analysis skills
- Communication skills
- Employee assistance programme
- Referral programme
Structured Cabling / Network Engineer (AV Training Provided)
Triumph AV —Newark-on-Trent
- £28,000 - £32,000 a year
- Full-time
- English
- Travel
- In-person
- Free parking
Quick apply
9d
Technical Engineer
Incora —Derby
- Up to £42,000 a year
- Full-time
- Hybrid work
- Schematics
- Engineering
- ERP systems
Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Communication skills
- Employee assistance programme
13d
Explore Manufacturing - Talent Community
Laing O'Rourke —Nottingham
- Annual leave
- Employee assistance programme
Service Engineer
Midland Filtration Ltd —Nottingham
- £27,518.40 - £34,000.00 a year
- Full-time
- Customer service
- Maintenance
- No experience needed
- Free parking
- Health & wellbeing programme
Quick apply
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Continuous improvement
- Agile
Quick apply
Embedded Software Engineer
Baker Hughes —Ashby-De-La-Zouch
- Full-time
- Remote
- Flexible schedule
- Life insurance
Site Services Commissioning Engineer
Johnson Controls —Nottingham
- Overtime
- Analysis skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme

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solutions engineer jobs near sherwood, ntt

IT Support Operations Manager

DG Cars -
Nottingham

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Job details

Permanent | Full-time
£30,000 - £42,500 a year
8 days ago

Qualifications

Cost management
IT team management
Incident queue management
IT service management
Ticket management
Cost control
Functional testing
Continuous improvement
Confluence
IT project management
Technical support incident logging
Software testing
IT incident logging
Information technology team management
Functional quality control testing
Active Directory
Help desk

Full job description

Job Title

IT Support Operations Manager

Job Summary

The IT Support Operations Manager will manage and maintain the main aspects of IT support and operations within the business. The role will also manage the Technical Support function and ensure that systems, equipment and IT services are operating effectively.

Managing the IT Service Desk and Technical Support team
Maintaining technical support coverage
Managing the Service Desk queue and ensuring tickets meet agreed SLAs
Maintaining internal systems and ensuring they are running correctly
Internal server management
Active Directory and Microsoft 365 management
Websites and online IT management
IT inventory and asset management
IT costs, licensing and supplier costs
Researching new technologies and strategies

The role of the IT Support Operations Manager is important within the business as many of our core operations rely on IT systems, including:

Taxi dispatch systems
Microsoft 365 and email systems
Active Directory and sign-on services
Third-party software
Telephone and communication systems

This role requires an in-depth knowledge of the business and its IT systems. The IT Support Operations Manager will ensure that the Technical Support team provides a high standard of support to staff, drivers and other users.

The IT Support Operations Manager is responsible for ensuring business-critical systems are monitored and operating correctly. Any downtime must be logged, investigated and escalated where required.

The role is also responsible for managing the IT Service Desk queue, ensuring tickets are correctly prioritised, assigned and completed within the agreed SLA. Overdue tickets and major incidents must be identified and escalated appropriately.

The IT Support Operations Manager will also maintain accurate records of IT costs and company IT inventory.

This role is an essential part of DG and its success and requires an understanding of our vision and values so they can be used proactively to continuously improve our quality of service.

Job Purpose

The role is going to help us achieve our long-term 2800 goals by:

Expanding and improving our IT services
Making sure appropriate security is in place across IT systems
Making sure IT systems are running correctly
Keeping our drivers on the move
Making sure the Technical Support team is assisting staff effectively
Managing the IT Service Desk and ensuring tickets meet agreed SLAs
Managing and taking ownership of operational IT systems
Testing applications and making sure they are working correctly
Managing the connection between Service Desk issues and Development projects
Maintaining a high level of communication between Technical Support and Development
Making sure knowledge bases are created and correctly maintained
Helping grow the team by identifying areas requiring additional resources
Monitoring systems and resources to minimise downtime
Assisting with customer technical support tickets
Maintaining accurate IT inventory records
Maintaining accurate records of IT costs and expenditure

Responsibilities:

Keeping Systems Online

To make sure all system processes are followed and business-critical systems are monitored and maintained.
Any downtime must be logged and investigated, with appropriate action taken to prevent recurring issues.
To make sure telephone numbers and other critical communication services are actively working.

Service Desk

Manage the IT Service Desk queue and make sure all tickets are correctly prioritised, assigned and progressed.
Make sure tickets are completed within the agreed SLA and that tickets approaching or exceeding SLA are appropriately escalated.
Make sure the Technical Support team provides regular updates on outstanding tickets and that major or recurring issues are identified and investigated.

IT Costings

Maintain an accurate record of IT costs including software licences, subscriptions, hardware, suppliers, telephone services and other IT expenditure.
Regularly review IT costs and identify unnecessary expenditure, unused licences or opportunities to reduce costs.
Make sure recurring costs and renewal dates are recorded and kept up to date.

Inventory Management

Maintain an accurate and up-to-date inventory of company IT equipment.
Make sure equipment is correctly recorded when purchased, issued, returned, replaced or disposed of.
Inventory records should include relevant information such as the equipment type, serial number, assigned user, location and current status.
Regular checks should be completed to make sure inventory records remain accurate.

Testing

Test plans provided by the SQA Engineer are to be completed to make sure systems and applications are fully working.
Any issues identified should be recorded and communicated to the relevant Development team or third-party provider.
To split time appropriately between Service Desk management, systems, Technical Support and IT projects. This ensures that daily operational requirements and project deadlines are met.

Communication

Make sure all major IT issues are communicated to relevant staff and that appropriate updates are provided during major incidents.
Provide regular updates covering IT tasks, projects and any significant issues raised by the Technical Support team, Development team or third-party software providers.
Make sure the Technical Support team is providing up-to-date Confluence articles and maintaining appropriate technical documentation.
Make sure staff are supported in using company software to its full capability.

Technical Support Team

Manage the Technical Support team and make sure workloads and priorities are appropriately managed.
Monitor Service Desk and SLA performance and provide support with escalated technical issues.
Identify training, documentation and resource requirements to continuously improve the Technical Support function.

Projects

To make sure tasks issued on the IT project board are executed and to lead IT projects in line with the company's vision and goals.
To lead new IT projects where required and work with Development, Technical Support and other departments to ensure projects are completed successfully.

How is the role going to help us achieve our long-term 2800 goals?

Ensure we provide the best possible customer experience through IT services
Support the growth of the active fleet and keep drivers operational
Improve Service Desk performance and ensure support requests are handled within SLA
Maintain reliable and effective IT systems
Maintain control and visibility of IT costs
Maintain accurate records of company IT equipment and assets
Highlight areas of growth, opportunity and concern and identify appropriate solutions
Create more opportunities and roles through the growth and expansion of the Technical Support team
Ensure the IT Support operation can effectively support the continued growth of the business

Pay: £30,000.00-£42,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

solutions engineer jobs in sherwood, ntt

IT Support Operations Manager

IT Engineer (MSP)

1st Line IT Support Engineer (MSP) – Remote & Onsite

SITE WELFARE & ACCOMMODATION FITTER & INSTALLATION ENGINEER

Condition Monitoring Engineer

Research Scientist - Surface Science and Materials

IT Support Technician 2nd Line

Project Coordinator

Electronic Technician

Trainee Utility Surveyor

Junior Control Engineer

Service Engineer - Security

Structured Cabling / Network Engineer (AV Training Provided)

Technical Engineer

Technical Support Engineer

Explore Manufacturing - Talent Community

Service Engineer

Microsoft Dynamics 365 Support Engineer (Business Central)

Embedded Software Engineer

Site Services Commissioning Engineer

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