Customer experience manager Work, Jobs in Shildon, Dur (with Salaries)

Account Manager
Hydram —Sedgefield
- £38,000 - £40,000 a year
- Full-time
- Sales
- Microsoft Office
- Business development
VacancyTitle: Fleet Strategy and Operations Manager
Northumbrian Water/Essex & Suffolk Water —Durham
- £75,000 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
6d
Sales and Service Administrator
The Danesmoor Group —Newton Aycliffe
- £27,277.12 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
13d
Department Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Doctoral degree
- Administrative experience
- Project management
- Annual leave
- Employee assistance programme
Cluster Operations Manager
Unite Students —Durham
- Hospitality
- Leadership
- Annual leave
- Employee assistance programme
13d
Customer Account Manager
BM Prudhoe Limited —Prudhoe
- £28,000 - £33,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
12d
Ecommerce Manager
Finnmark Limited —Spennymoor
- £50,000 a year
- Full-time
- Computer literacy
- In-person
- Marketing
- Free parking
- Flexitime
Quick apply
8h
Head of Credit and Collections
Wave Utilities —Durham
- £70,667 - £84,002 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
14d
Customer Advisor
Boots —Crook
- £13.02 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
7h
Stock Manager
NEXT —Bishop Auckland
- From £20,899 a year
- Weekend availability
- Customer service
- Leadership
- Employee discount
7d
Business Development Manager
Augean —Middlesbrough
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Assistant Store Manager
Mountain Warehouse —Bishop Auckland
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
Aspens —Newcastle upon Tyne
- £50,000 a year
- Full-time
- Hospitality
- Computer skills
- Leadership
- Annual leave
Barista
Starbucks —Newton Aycliffe
- Weekend availability
- Store discount
- Employee assistance programme
Assistant Manager
Wickes —Durham
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Durham EDGE Senior Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Customer service
- University
- No degree
- Annual leave
- Employee assistance programme
4d
Engineering Project Manager
Labman Automation —Stokesley
- £50,000 - £60,000 a year
- Full-time
- Engineering
- Master's degree
- Project management
Sales Manager
Origin Tech Ltd —Newcastle upon Tyne
- £60,000 - £65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
- Sick pay
Quick apply
Assistant Store Manager
Aldi —Darlington
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Administrator
Reed In Partnership —Spennymoor
- £26,300 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Flexible schedule
1d

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Account Manager

Hydram -
Sedgefield

Apply Now

Job details

Permanent | Full-time
£38,000 - £40,000 a year

Qualifications

Driving Licence
Sales
Microsoft Office
Business development
Organisational skills
IT
Account management
Negotiation

Full job description

12/06/2026

Due to continued growth, we are looking for an experienced and commercially focused Account Manager to join our team.

This is an exciting opportunity to play a key role within a well-established engineering and manufacturing business, supporting both existing customer relationships and the development of new business opportunities.

Reporting to the Commercial Manager, the Account Manager will be responsible for managing customer accounts, driving profitable growth, and acting as the main commercial interface between the business and its customers. The successful candidate will work closely with internal departments including Operations, Engineering, Quality, and Procurement to ensure excellent customer service and successful project delivery.

This role would suit someone with previous account management, sales, or business development experience within a technical or engineering environment who enjoys building strong customer relationships and delivering commercial success.

What you’ll do:

Manage and develop existing customer accounts while identifying and securing new business opportunities.

Act as the primary point of contact for all customer commercial matters including enquiries, quotations, pricing, and contracts.

Build and maintain strong long-term relationships with customers and key stakeholders.

Provide commercial insight and support business growth strategies to maximise profitability.

Monitor account performance, customer expectations, and market activity to identify opportunities for improvement and growth.

Collaborate closely with Operations, Engineering, Quality, and Procurement teams to ensure customer requirements are achieved.

Prepare and manage quotations, pricing structures, terms, conditions, and customer framework agreements.

Resolve customer issues efficiently and professionally, ensuring high levels of customer satisfaction.

Monitor sales performance and margins while providing forecasts and updates to the Commercial Manager.

Support the continuous improvement of commercial procedures and processes across the business.

What we’re looking for:

Previous experience in account management, sales, marketing, or business development.

Ideally experienced within an engineering, manufacturing, or technical environment.

Strong commercial awareness and negotiation skills.

Excellent communication and relationship-building abilities.

Customer-focused with a proactive and results-driven approach.

Strong organisational skills with the ability to manage multiple priorities and deadlines.

Self-motivated with the ability to work independently and as part of a team.

Experience in contract negotiation and commercial management.

Strong attention to detail.

Good IT skills including Microsoft Office Suite.

Full UK driving licence.

Willingness to travel when required.

What we offer:

Salary: £38,000 – £40,000 per year.

Full-time, permanent position.

Monday to Thursday: 8:00am – 5:00pm, Friday: 8:00am – 12:30pm.

Some flexibility with start and finish times.

25 days holiday + 8 bank holidays.

Supportive and collaborative working environment.

Opportunity to develop within a growing business.

How to apply:

Leading sheet metalwork supplier

Hydram Sheet Metalwork is a leading supplier of sheet metal and tubular components, assemblies and light fabrications to customers throughout the UK employing over 200 people.

The precision fabrication company provides the full range of subcontract engineering services, including tube and sheet laser cutting, tube and sheet bending, fabrication, powder coating and assembly from its 140,000 sq ft factory in County Durham.

Hydram supplies components and sheet metal fabrications to market-leading companies in industries such as shop-fitting and point of display, lighting, earth-moving machinery and white goods.

Hydram – your complete manufacturing partner.

Apply Now

Refine Your Search

customer experience manager jobs in shildon, dur

Account Manager

VacancyTitle: Fleet Strategy and Operations Manager

Sales and Service Administrator

Department Manager

Cluster Operations Manager

Customer Account Manager

Ecommerce Manager

Head of Credit and Collections

Customer Advisor

Stock Manager

Business Development Manager

Assistant Store Manager

Operations Manager

Barista

Assistant Manager

Durham EDGE Senior Manager

Engineering Project Manager

Sales Manager

Assistant Store Manager

Administrator

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12/06/2026

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