Scheduling manager Work, Jobs in Shildon, Dur (with Salaries)

Helpdesk Manager
Rated Maintenance Ltd —Darlington
- £26,420 - £30,000 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
Quick apply
10d
National Operations Manager
UK Lift and Escalator —Gateshead
- £50,000 - £55,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
Quick apply
9d
Maintenance & Repairs Co-ordinator
JH Mechanical and Electrical Services Limited —Thornaby on Tees
- £28,000 - £33,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Derms Scheduling Manager
GlaxoSmithKline —Barnard Castle
- Full-time
- In-person
- Business
- Leadership
6d
DIGITAL MARKETING ASSISTANT (PART TIME)
Horizon Holiday Parks Ltd —Darlington
- £17,000 - £18,000 a year
- Part-time
- Hybrid work
- Social media management
- Travel
- Free parking
- Annual leave
Quick apply
9d
Regional Manager
WeBuyAnyCar —Newcastle upon Tyne
- Up to £37,500 a year
- Rotating shift
- Recruiting
- Training & development
- Retail management
Quick apply
Senior Resource Planning Manager
Everflow —Peterlee
- £53,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- AI
- Free parking
- Annual leave
Operations Manager- Lanes
Lanes Group —Washington
- Up to £43,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
Quick apply
Cafe Manager
Morrisons —Bishop Auckland
- Hospitality
- Customer service
- Team management
- Employee discount
Quick apply
Fleet Manager
The Rudd Group —Newcastle upon Tyne
- Up to £35,000 a year
- Full-time
- Travel
- In-person
- Mechanical knowledge
- Free parking
- Referral programme
Quick apply
Account Manager - North East or North Yorkshire
HSL Compliance Limited —Durham
- CRM software
- Supervising experience
- Team management
- Annual leave
- Sick pay
Quick apply
Educational Centre Manager
First Class Learning Chester Le Street —Chester-le-Street
- £12.75 - £30.00 an hour
- Temporary
- Supervising experience
- Human resources
- Recruiting
Quick apply
6d
Wholesale Operations Manager
Rounton Coffee —Thornaby on Tees
- From £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- In-person
Quick apply
2d
Office Manager
JP —Chester-le-Street
- £30,000 - £40,000 a year
- Part-time
- Inventory control
- Administrative experience
- Supervising experience
- Free parking
Quick apply
5d
Assistant Operation Manager
GLEAMING SPRING ENTER10MENT LTD —Gateshead
- £32,000 - £39,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- English
- Administrative experience
Quick apply
14d
Resource Scheduling Lead
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £32,073 - £39,043 a year
- Full-time
- Annual leave
Project Manager
GlaxoSmithKline —Barnard Castle
- Full-time
- Management
- PMP
- Continuous improvement
6d
Talent Advisor (Experienced Recruiter)
Cummins Inc. —Darlington
- English
- Continuous improvement
- Mentoring
4d
Theatre Manager
ATG Entertainment Limited —Sunderland
- £45,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
4d
Customer Service Manager
Morrisons —Darlington
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply

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Helpdesk Manager

Rated Maintenance Ltd -
Darlington

Quick apply

Job details

Permanent | Full-time
£26,420 - £30,000 a year
10 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
CAFM software
Stakeholder liaison
Administrative support experience
Microsoft Office Suite
Microsoft Office
Appointment booking and call handling
Customer support
Customer interaction
Communication skills
Progress tracking
Time management
Office experience

Full job description

About Rated Maintenance

Rated Maintenance is a professional property maintenance and facilities management company committed to delivering high-quality repair, maintenance, and support services to our clients. We pride ourselves on excellent customer service, efficient communication, and a proactive approach to problem-solving.

Role Overview

We are seeking a highly organised and customer-focused Help Desk Manager to join our growing team. The successful candidate will be the first point of contact for customers, contractors, and clients, ensuring maintenance requests are logged, tracked, and completed efficiently. This role is essential in maintaining excellent service standards and supporting the smooth operation of our maintenance services.

Key Responsibilities

Receive and log maintenance requests via telephone, email, and customer portals.

Allocate jobs to appropriate engineers, contractors, and maintenance personnel.

Monitor job progress and ensure work orders are completed within agreed service levels.

Maintain accurate records of all jobs, updates, and customer communications.

Liaise with clients, tenants, contractors, and suppliers to provide updates and resolve queries.

Schedule appointments and coordinate engineer attendance.

Produce reports on outstanding jobs, response times, and completion rates.

Process invoices, purchase orders, and administrative documentation as required.

Escalate urgent or unresolved issues to management.

Ensure compliance with company procedures and health & safety requirements.

Support the wider administration team with general office duties.

Skills and Experience

Essential

Previous experience in an administrative, customer service, help desk, or facilities management role.

Excellent telephone manner and communication skills.

Strong organisational and time management abilities.

Ability to prioritise tasks and work under pressure.

Good working knowledge of Microsoft Office applications.

High level of attention to detail and accuracy.

Professional and customer-focused approach.

Desirable

Experience within property maintenance, facilities management, housing, or construction sectors.

Knowledge of CAFM, job management, or maintenance scheduling systems.

Experience processing invoices and purchase orders.

Understanding of service level agreements (SLAs).

Personal Attributes

Friendly and approachable.

Reliable and dependable.

Proactive problem-solver.

Team player with a positive attitude.

Ability to remain calm in a fast-paced environment.

What We Offer

Competitive salary.

Company pension scheme.

Training and development opportunities.

Supportive and friendly working environment.

Opportunities for career progression within Rated Maintenance.

Pay: £26,420.00-£30,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

scheduling manager jobs in shildon, dur

Helpdesk Manager

National Operations Manager

Maintenance & Repairs Co-ordinator

Derms Scheduling Manager

DIGITAL MARKETING ASSISTANT (PART TIME)

Regional Manager

Senior Resource Planning Manager

Operations Manager- Lanes

Cafe Manager

Fleet Manager

Account Manager - North East or North Yorkshire

Educational Centre Manager

Wholesale Operations Manager

Office Manager

Assistant Operation Manager

Resource Scheduling Lead

Project Manager

Talent Advisor (Experienced Recruiter)

Theatre Manager

Customer Service Manager

I want to receive the latest job alerts for scheduling manager in shildon, dur

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