Housing officer Work, Jobs in Shinfield, Brk (with Salaries)

Housing Income Recovery Officer
Reading Borough Council —Reading
- £32,061 - £36,363 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Housing Needs Triage Officer
Wokingham Borough Council —Wokingham
- £28,598 - £31,023 a year
- Full-time
- Annual leave
- Employee assistance programme
9d
Energy Support Officer
Reading Borough Council —Reading
- £33,699 - £39,152 a year
- Full-time
- Customer service
- Microsoft Office
- IT
6d
Housing Officer
SNG (Sovereign Network Group) —Greenham
- £32,000 - £40,000 a year
- Part-time
- Hybrid work
- IT
- Communication skills
Housing Allocations Officer
Runnymede —Addlestone
- £30,646 - £37,589 a year
- Hybrid work
- Microsoft Office
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Support Officer
A2Dominion Group —Reading
- £25,526 - £26,869 a year
- Organisational skills
- IT
- Employee discount
Service Improvement Officer (Housing)
Runnymede —Addlestone
- £41,499 - £52,482 a year
- Hybrid work
- Microsoft Office
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
10d
Planned Works Support Officer
Guildford Borough Council —Guildford
- £33,940 - £37,983 a year
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
14d
Complaints Resolution Officer
Guildford Borough Council —Guildford
- £37,983 - £43,752 a year
- Full-time
- Customer service
- Annual leave
- Employee discount
8d
Senior Housing Solutions Officer
Runnymede —Addlestone
- £37,743 - £46,956 a year
- Hybrid work
- Organisational skills
- Free parking
- Annual leave
7d
Repairs & Maintenance Officer (L1 Specialist)
Wokingham Borough Council —Wokingham
- £28,598 - £31,023 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
18h
Housing Engagement and Inclusion Officer
Runnymede —Addlestone
- £27,946 - £42,012 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Free parking
- Annual leave
10d
Housing Assistant
Pinnacle Group —High Wycombe
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Housing & Support Officer
Transform Housing & Support —Farnham
- £28,000 a year
- Full-time
- Microsoft Outlook
- No experience needed
- Annual leave
Customer Liaison Officer (12m FTC)
SettleParadigm —High Wycombe
- £35,809 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Free parking
Quick apply
10d
Homelessness Prevention & Relief Officer
West Berkshire Council —Newbury
- £34,434 - £39,862 a year
- Full-time
- English
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Housing Options Officer (Housing)
Civic Recruitment Limited —Bracknell Forest
- £36.10 an hour
- Temporary
- Customer service
Quick apply
1d
Maintenance Officer
Wokingham Borough Council —Wokingham
- £28,598 - £31,023 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
18h
Lettings Officer - Temp
Bridge Housing Solutions —Uxbridge
- £30,000 a year
- Temporary
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
3d
Field Agent
High Court Enforcement Group —Maidenhead
- £28,419.56 - £32,000.00 a year
- Weekend availability
- No experience needed
- Travel
- Leadership
- Annual leave
- Flexible schedule
Quick apply

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housing officer jobs near shinfield, brk

Housing Income Recovery Officer

Reading Borough Council -
Reading

Apply Now

Job details

Full-time
£32,061 - £36,363 a year

Benefits

Season ticket loan
Company pension
Car scheme

Qualifications

Driving Licence
Customer service
Organisational skills
Communication skills
Negotiation

Full job description

location_on

Reading

19/07/2026

Housing Income Recovery Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary

£32,061 - £36,363 per year

Contractual hours

Basis

Full time

Region

Fixed-Term / Full-Time

Job category/type

Finance, Housing

Date posted

30/06/2026

Job reference

DAC0834

Job description

23 months fixed term

We’re looking for a motivated and customer-focused Housing Income Recovery Officer to join our Tenant Services team. This is a rewarding and fast-paced role where you’ll play a vital part in preventing homelessness, supporting tenants to sustain their tenancies and maximising rental income.

You’ll work closely with residents to provide practical advice, agree affordable repayment plans and take appropriate action where arrears persist. This role offers a great balance of customer support and enforcement, making a real difference to people’s lives while protecting the council’s income.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

About the role

You’ll manage a diverse caseload, supporting tenants while ensuring income recovery processes are followed effectively.

You will:

Proactively contact tenants in arrears, offering advice, guidance and support to help them manage their rent and avoid eviction
Negotiate realistic repayment agreements and monitor accounts to ensure arrangements are maintained
Take enforcement action where necessary, including progressing cases in line with legal and pre-court protocols
Provide advice on Housing Benefit, Universal Credit and wider welfare reforms, helping maximise tenant income
Carry out tenancy sign-ups, explaining rights and responsibilities and setting up sustainable payment arrangements
Visit tenants in their homes where required to resolve rent issues and provide tailored support
Work closely with internal teams and external agencies (e.g. DWP, Citizens Advice, social care) to support tenants and resolve complex cases
Maintain accurate records, update systems and ensure all customer interactions meet service standards
Support tenants with digital inclusion, including managing Universal Credit claims and online accounts
Identify vulnerable residents and ensure they are signposted to appropriate support services

About you

We’re looking for someone who combines strong customer service skills with confidence in managing challenging situations.

You will bring:

Experience in income recovery, housing management or a similar role involving customer accounts and arrears
A good understanding of rent recovery processes, welfare benefits and relevant legislation, or the ability to quickly develop this knowledge
Experience working with customers in potentially difficult or sensitive situations, both face-to-face and over the phone
Strong negotiation skills, with the ability to agree realistic and sustainable repayment plans
Excellent communication skills, able to explain complex information clearly and empathetically
Good organisational skills and the ability to manage a busy caseload while meeting deadlines
Confidence using IT systems and maintaining accurate case records
A proactive, solution-focused approach with the ability to work independently and as part of a team
A commitment to delivering excellent customer service and supporting diverse communities

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:

Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way

Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave
Hybrid working is available after the probationary period has been completed, depending on the needs of the service.
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

A Valid Full British Driving License is required for this role.

To arrange a confidential discussion on this position please contact [email protected]

Closing Date: Sunday 19th July 2026
Interview Date: To be confirmed
Interview Process: In person interview questions

Housing Income Recovery Officer

Apply Now

Refine Your Search

housing officer jobs in shinfield, brk

Housing Income Recovery Officer

Housing Needs Triage Officer

Energy Support Officer

Housing Officer

Housing Allocations Officer

Support Officer

Service Improvement Officer (Housing)

Planned Works Support Officer

Complaints Resolution Officer

Senior Housing Solutions Officer

Repairs & Maintenance Officer (L1 Specialist)

Housing Engagement and Inclusion Officer

Housing Assistant

Housing & Support Officer

Customer Liaison Officer (12m FTC)

Homelessness Prevention & Relief Officer

Housing Options Officer (Housing)

Maintenance Officer

Lettings Officer - Temp

Field Agent

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