Finance Work, Jobs in Shirehampton, Bst (with Salaries)

Customer Outcomes Analyst - 12 Month FTC
M&G plc —Bath
- Full-time
- Military
- Analysis skills
- Annual leave
Junior Finance Business Partner
Westbase.io —Caldicot
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- In-person
- Communication skills
- Free parking
- Life insurance
Quick apply
8d
SAP S/4HANA Finance Accountant
Welsh Water —Newport
- £41,300 - £45,000 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Accounting
- Free parking
- Annual leave
Finance Officer
Westbase.io —Caldicot
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- In-person
- Communication skills
- Free parking
- Life insurance
Quick apply
8d
Graduate Finance Officer
ITeach, GroupEd and Sweet Education (the group) —Cardiff
- £25,000 - £30,000 a year
- Full-time
- In-person
- AI
- Business
- Free parking
Quick apply
12d
Assistant Income Accountant - Non-Residential Services & Sales Ledger
Milestones Trust —Bristol
- £25,712 a year
- Part-time
- Hybrid work
- Sales
- Customer service
- Accounting
- Annual leave
- Employee assistance programme
12d
Associate, Analyst NAA Operations CoE, Audit and Assurance - Permanent/ 12 Month FTC/ Secondment
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Accounts Payable Administrator
Haberdashers' Monmouth School —Monmouth
- £27,500 - £30,400 a year
- Full-time
- Microsoft Office
- Data entry
- Organisational skills
- Free parking
- Life insurance
Quick apply
8d
Analyst, Quality Risk and Security Services
Deloitte —Cardiff
- Hybrid work
- Customer service
- No experience needed
- Microsoft Office
UNPAID VOLUNTEER - Accounting Officer (UK-based candidates)
Digital Technology Institute for Development (DTID) —Cardiff
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Contract Paralegal - Financial Litigation
TLT —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Business Analyst
Advanced Secure Technologies —Saint Mellons
- £40,000 - £45,000 a year
- Full-time
- Azure
- Data analysis skills
- Project management
- Free parking
Quick apply
Accounts Assistant
Bellavista Group of Nursing Homes —Cardiff
- £27,000 - £31,000 a year
- Full-time
- Microsoft Excel
- Accounting
- Organisational skills
Quick apply
Finance Analyst- 12 Month Fixed Term Contract
Encirc —Bristol
- £28,000 - £30,000 a year
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Quick apply
Finance Officer - Purchase Ledger
Brunelcare —Bristol
- £26,114.32 - £31,406.53 a year
- Full-time
- Microsoft Excel
- Travel
- IT
- Annual leave
- Employee assistance programme
10d
Finance Operations Manager
LUV Infinity Group —Bristol
- £35,000 - £42,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- QuickBooks
- Free parking
- Employee discount
Quick apply
11d
Senior Finance Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Accounting
- IT
- Employee discount
Quick apply
Accounts Manager / Bookkeeper
Severn Trading —Newport
- From £25,420 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
6d
Financial Accountant - Part Time
Laka —Bristol
- Part-time
- Hybrid work
- Heavy lifting
- Communication skills
- Annual leave
- Work from home
Quick apply
5d
Cluster Financial Controller
MAJESTIC HOTEL —Cardiff
- £35,000 - £50,000 a year
- Full-time
- Accounting
- QuickBooks
- Organisational skills
Quick apply
11d

I want to receive the latest job alerts for finance in shirehampton, bst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Outcomes Analyst - 12 Month FTC

M&G plc -
Bath

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Military
Analysis skills
Root cause analysis

Full job description

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

This colleague-level role sits within the Service & Customer Outcomes Oversight pillar and focuses on customer outcomes, quality and complaint-related oversight within outsourced operations.

To oversee customer outcomes and customer experience indicators, ensuring Consumer Duty expectations are met and that risks of customer harm are identified, escalated and remediated.

Key Work Level Accountabilities:

Monitor customer outcome indicators and ensure Consumer Duty alignment across relevant customer journeys
Oversee complaint-related MI, redress and root cause themes, escalating risks of customer harm
Provide quality and assurance insight through sampling/QA, call listening and speech analytics where available
Maintain evidence of outcomes oversight and decisions

Key Responsibilities for this role:

Customer experience & insight

Review customer satisfaction (CSAT) and customer feedback outputs
Review interaction quality indicators (e.g. empathy MI where available)
Identify and escalate trends indicating poor customer experience

Complaints oversight

Monitor complaints MI including delays, redress and root cause analysis
Track FOS themes and outcomes where relevant; support FCA complaints return oversight inputs
Escalate any notifiable events/risks with material harm to customers

Quality assurance & sampling

Conduct/coordinate sampling and QA on processes/transactions
Support call listening and speech analytics activity to evidence interaction quality
Track corrective work and effectiveness of remediation

Customer, conduct & Consumer Duty expectations

Ensure oversight evidences good customer outcomes and appropriate customer support, including timeliness and fairness
Escalate risks of customer harm, vulnerability impacts and persistent poor outcomes

Evidence & assurance expectations

Maintain complaint oversight packs, root cause themes and action tracking evidence
Maintain QA/sampling methodology, results and remediation evidence
Maintain documented decisions and escalations for customer outcome risks

Key Knowledge, Skills & Experience:

Experience in customer operations, complaints, QA or customer insight. Strong analytical judgement, ability to assess evidence and identify emerging risks of customer harm. Understanding of Consumer Duty and customer outcomes frameworks preferred.

What we offer:

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:

A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.

We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [email protected]

Apply Now

Refine Your Search

finance jobs in shirehampton, bst

Customer Outcomes Analyst - 12 Month FTC

Junior Finance Business Partner

SAP S/4HANA Finance Accountant

Finance Officer

Graduate Finance Officer

Assistant Income Accountant - Non-Residential Services & Sales Ledger

Associate, Analyst NAA Operations CoE, Audit and Assurance - Permanent/ 12 Month FTC/ Secondment

Accounts Payable Administrator

Analyst, Quality Risk and Security Services

UNPAID VOLUNTEER - Accounting Officer (UK-based candidates)

Contract Paralegal - Financial Litigation

Business Analyst

Accounts Assistant

Finance Analyst- 12 Month Fixed Term Contract

Finance Officer - Purchase Ledger

Finance Operations Manager

Senior Finance Analyst

Accounts Manager / Bookkeeper

Financial Accountant - Part Time

Cluster Financial Controller

I want to receive the latest job alerts for finance in shirehampton, bst

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected