Processing & portal Work, Jobs in Silverstone, Nth (with Salaries)

Order Processing & Portal Coordinator
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Order Processing & Portal Coordinator

Ty Nant Water -
Northampton

Quick apply

Job details

Full-time
£35,000 a year
3 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer communication
EDI
ERP systems
ERP software
B2B
Customer support
Order processing
Communication skills
Supply chain customer service

Full job description

About Ty Nant Group

Ty Nant Group is the fastest-growing bottled water company in the UK. Our portfolio spans Ty Nant, TAU, Strathmore, Fonthill and Decantae, supported by four operating sites and a growing route to market. We are building a premium customer operation that is easy to deal with, accurate under pressure and capable of managing every order from receipt through to confirmed delivery.

Role purpose

To process customer orders accurately and on time across email, portal, EDI and other approved channels. The Coordinator will validate every order before release, maintain customer portal requirements and ensure operational colleagues receive complete, reliable information. The role is also fully trained to cover Customer Care & Delivery Coordination during holidays, sickness and exceptional peaks.

THE MANDATE

Create a clean, achievable order first time—then provide confident customer-care and

delivery cover whenever the team needs it.

What success looks like

Orders are entered right first time with accurate customer, product, price, quantity, address and delivery data.
Acknowledgements, portal updates and booking information meet customer-specific deadlines.
Stock, pricing, credit, lead-time or delivery conflicts are identified before warehouse release.
Customer Care & Delivery Coordination can be covered competently during planned and unplanned absence.

Key accountabilities

ORDER RECEIPT AND VALIDATION

Monitor approved order channels and identify new, amended, cancelled or duplicate orders promptly.
Validate customer account, purchase-order reference, delivery address, products, quantities, prices, requested date, delivery window and special instructions.
Resolve missing or conflicting information with the appropriate customer, Sales, Finance or Operations contact before releasing the order.
Apply agreed order cut-offs, lead times and approval controls consistently, escalating exceptions rather than making unsupported commitments.

ERP AND CUSTOMER PORTALS

Enter and maintain orders accurately in Ty Nant 360, preserving source documents and a clear audit trail.
Complete customer-portal, EDI or web-based requirements, including acknowledgements, booking information, amendments and status updates.
Send clear order acknowledgements and communicate any approved change to quantity, price, date or delivery conditions.
Maintain customer ordering instructions, portal guides, contact details and recurring requirements so another trained colleague can provide seamless cover.

OPERATIONAL RELEASE AND ORDER CONTROL

Confirm the order is complete and operationally achievable before it enters warehouse and transport workflows.
Highlight urgent, same-day, next-day or high-risk orders and ensure the correct operational teams are aware.
Coordinate authorised amendments after release, ensuring Production, Warehouse, Transport, Finance and Customer Care all receive the same information.
Track order-entry errors, recurring missing data and rework, helping the Manager remove root causes and automate routine steps.

CUSTOMER CARE & DELIVERY COORDINATION COVER

Maintain full working competence in the Customer Care & Delivery Coordinator role through scheduled training, practice and documented procedures.
During agreed cover periods, monitor the customer inbox and telephone queue, answer routine order and delivery queries and keep one clear owner for each open case.
Track delivery status, communicate material delays, obtain proof of delivery and confirm completed deliveries during cover periods.
Record shortages, damages, refusals or complaints accurately and hand specialist investigation to Quality, Finance, Transport or Operations as appropriate.
Return to the primary order-processing queue when the cover period ends, completing a clear handover of every open customer case.

Candidate profile

ESSENTIAL

Experience processing B2B customer orders in an ERP, order-management or distribution environment.
High accuracy and confidence checking product, price, quantity, address, date and customer-reference information.
Experience using customer portals, EDI platforms or other web-based ordering systems.
Strong written and verbal communication with the confidence to clarify incomplete or unachievable orders.
Ability to prioritise a time-sensitive queue and maintain a clear audit trail under pressure.
Willingness and capability to provide trained Customer Care & Delivery Coordination cover.

PREFERRED

Experience in drinks, FMCG, food, manufacturing, hospitality supply or distribution.
Experience with major retail, wholesale or foodservice customer portals.
Understanding of palletised distribution, delivery slots, PODs and transport booking references.
Experience improving order-entry controls, standard operating procedures or ERP workflows.

How you will lead and work

Precise, organised and unwilling to pass incomplete information into the operation.
Helpful and professional with customers while remaining clear about what can be delivered.
Comfortable switching from focused order work to customer-facing cover when required.
Leaves accurate notes, follows procedures and makes it easy for colleagues to continue the work.

Reward and benefits

Competitive salary, dependent on experience.
Discretionary annual Group performance bonus.
Company pension scheme with a 5% employer contribution.
Life assurance at four times salary.
25 days’ holiday, increasing to 28 days with service, plus bank holidays.
Role-specific systems, portal and professional development training.
Employee assistance and wellbeing support, Ty Nant Group product allowance, employee discount and free on-site parking.

This role profile describes the principal accountabilities of the position. It is not exhaustive and may evolve as the Group, customer operation and systems develop. Bonus and benefit arrangements are subject to eligibility, scheme rules and the terms confirmed in the employment contract. Ty Nant Group is committed to creating an inclusive workplace and welcomes applications from suitably qualified candidates from all backgrounds. Appointment is subject to eligibility to work in the UK and any role-appropriate pre-employment checks

Pay: £35,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

processing & portal jobs in silverstone, nth

Order Processing & Portal Coordinator

Customer Care & Delivery Coordinator

Office Administrator

Operations Administrator - Order Controller - Milton Keynes

Operations Controller - Planner/Scheduler

Account Executive

Transport Planner

School Receptionist

Store Manager-

Legal Support Assistant

Buyer

Property Legal Assistant

HR Services Advisor

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