IT Service Desk Engineer (Apprenticeship)
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- IT
- Annual leave
Quick apply
12d
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
IT Technician
The Tekk Group Ltd —Basildon
- £13.30 an hour
- Part-time
- Driving
- Travel
- Computer networking
Quick apply
Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Customer service
- Computer networking
- IT
Quick apply
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
13d
1st Line Technician
Cyan Consultancy Ltd —Aylesford
- £23,000 - £25,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
7d
IT Assets Administrator
University of Kent —Canterbury
- £24,685 - £26,093 a year
- Full-time
- Hybrid work
- Administrative experience
- University
- IT
11d
School IT Technician – Gravesend/Dartford (Full Time)
Gridserve Ltd —Gravesend
- £26,500 - £30,000 a year
- Full-time
- Microsoft Office
- Computer networking
- SharePoint
Quick apply
6d
1st Line Support Technician
Henry Schein One —Gillingham
- Hybrid work
- Communication skills
- School
Level 1 Technical Helpdesk Technician
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Computer networking
- Communication skills
- Work from home
- Employee assistance programme
ICT Network Engineer
Medway Council —Medway
- £32,378 a year
- English
- Analysis skills
- Computer networking
4d
Level 3 Helpdesk Technician
Apogee Corp —Maidstone
- Monday to Friday
- Customer service
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount
IT, Design and E-Commerce Administrator
Chatham Glyn Fabrics Ltd —Rochford
- £28,089.10 a year
- Full-time
- CRM software
- Social media management
- Organisational skills
Quick apply
Technical Surveillance Support Officer
HM Revenue and Customs —Gillingham
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Work from home
10d
IT Systems Administrator
SIRM UK Marine LTD. —Chelmsford
- £38,500 - £42,000 a year
- Full-time
- Azure
- English
- Windows
- Free parking
- Life insurance
Quick apply
14d
2nd Line IT Engineer
Akita Systems Limited —Wrotham
- Azure
- Customer service
- Windows
- Sick pay
Senior IT Support Technician
TELEONIXS LTD —Basildon
- £41,700 a year
- Full-time
- English
- Continuous improvement
- Travel
- Sick pay
Quick apply
4d
M365 IT Trainer
Tunbridge Wells Borough Council —Royal Tunbridge Wells
- £39,148 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Free parking
- Annual leave
3d
Field Desktop Support Engineer
Commercial Services Group —West Malling
- £27,000 a year
- Full-time
- Software troubleshooting
- Annual leave
Quick apply
9d
2nd Line Support Engineer
Sedcom Networks Ltd —Billericay
- Up to £30,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Work from home
- Gym membership
Quick apply

I want to receive the latest job alerts for it support in sittingbourne, kent

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near sittingbourne, kent

IT Service Desk Engineer (Apprenticeship)

INFINITY GROUP -
Royal Tunbridge Wells

Quick apply

Job details

Full-time
12 days ago

Benefits

Unlimited paid holidays
Annual leave
Private medical insurance
Car scheme

Qualifications

Microsoft Excel
Azure
IT

Full job description

IT Service Desk Engineer (Apprenticeship)

Hybrid \u007C Unlimited Holiday \u007C Unlimited Holiday \u007C Be the first line of IT

Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.

We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.

Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.

We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.

Role Overview:

As an IT Service Desk Apprentice, you’ll be the first point of contact when something breaks, slows down, or doesn’t work as expected. You’ll help diagnose issues, restore service quickly, and make sure problems don’t repeat. You’re not just fixing tickets - you’re protecting productivity, improving the employee experience, and learning how a modern IT function supports a growing business.

What you'll be doing:

What you’ll be doing

First-line support that keeps the business moving

Own incoming issues from first contact through to resolution — restoring service quickly and professionally.

Diagnose and resolve problems, not just log them

Ask the right questions, troubleshoot effectively, and fix what you can — escalating only when needed.

Manage tickets with clarity and accountability

Track, prioritise, and update tickets so nothing gets lost and users stay informed.

Improve how support is delivered

Spot patterns, contribute to knowledge articles, and help reduce repeat issues.

Collaborate across the IT team

Work with engineers and specialists to resolve more complex issues and learn from them.

Build capability while you learn

Develop your technical skills, confidence, and understanding of how IT supports a modern organisation.

The kind of problems you’ll solve

“My laptop / device has stopped working or is too slow”
“Emails, logins, or permissions aren’t behaving as expected”
“Something worked yesterday but not today - what’s changed?”
“We’ve got multiple people hitting the same issue - is this bigger than one ticket?”
“I don’t know how to use this tool properly - can you show me?”
“This keeps happening - how do we stop it for good?”

What sets you apart

You naturally take ownership - you don’t drop problems or wait for others to pick them up
You stay calm under pressure and think clearly when things aren’t working
You’re curious - you want to understand why something broke, not just fix it
You communicate simply and clearly, especially with non-technical users
You care about getting things right, not just getting them done
You’re reliable, organised, and follow through on what you start
You’re motivated to learn and improve - quickly

Your impact:

On the business

You protect productivity by reducing downtime and making sure teams can do their jobs without disruption.

On customers

You create a reliable, responsive support experience — people trust IT because of how you handle issues.

On team performance

You help the service desk run smoothly, reduce repeat problems, and increase overall efficiency as your capability grows.

What it's like here:

Ambitious, but not political
High standards, but pragmatic
People who care about doing things properly — not just hitting numbers

You’ll get:

Real ownership of how sales evolves
Freedom to change things that don’t work
A team open to being challenged and developed
Direct access to leadership and influence over direction

What you get:

Unlimited annual leave
Private healthcare, life assurance, company shares
Electric car scheme
Flexible / remote working (with access to Tunbridge Wells & Paddington)
Team and company socials, including Illuminate Awards

Quick apply

Refine Your Search

it support jobs in sittingbourne, kent

IT Service Desk Engineer (Apprenticeship)

Analyst, Enterprise Service Desk

IT Technician

Service Desk Technician

2nd Line Support Technician

1st Line Technician

IT Assets Administrator

School IT Technician – Gravesend/Dartford (Full Time)

1st Line Support Technician

Level 1 Technical Helpdesk Technician

ICT Network Engineer

Level 3 Helpdesk Technician

IT, Design and E-Commerce Administrator

Technical Surveillance Support Officer

IT Systems Administrator

2nd Line IT Engineer

Senior IT Support Technician

M365 IT Trainer

Field Desktop Support Engineer

2nd Line Support Engineer

I want to receive the latest job alerts for it support in sittingbourne, kent

Explore jobs in more locations

IT Service Desk Engineer (Apprenticeship)

Hybrid \u007C Unlimited Holiday \u007C Unlimited Holiday \u007C Be the first line of IT

What you'll be doing:

What you’ll be doing

The kind of problems you’ll solve

What sets you apart

Your impact:

What it's like here:

What you get:

Jobseeker tools

Employer Tools

Browse

Stay Connected