Resident services & operations Work, Jobs in Solihull, Wmd (with Salaries)

Resident Services Assistant
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- English
- Microsoft Office
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
5d
Client Liaison Manager
Avery Healthcare —Birmingham
- £29,250 a year
- Sales
Quick apply
5d
Community Engagement Executive
Midlands Air Ambulance Charity —Worcester
- £26,000 - £28,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Store discount
Quick apply
Centre Manager SYDNI Centre
The SYDNI Centre —Leamington Spa
- £42,000 a year
- Full-time
- Supervising experience
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
Supervisor
Mears Group —Birmingham
- Management
- Maintenance
- Driving
- Annual leave
- Employee assistance programme
Housing Team Leader
BRC Jobs —Birmingham
- £35,786 - £37,786 a year
- Full-time
- English
- IT
- In-person
Quick apply
Retail Sales Assistant
Midlands Air Ambulance Charity —Halesowen
- £12.71 an hour
- Part-time
- Microsoft Office
- Supervising experience
- IT
- Store discount
- Health & wellbeing programme
Quick apply
8d
Night Manager
Bowood Court & Mews Care Home —Redditch
- £36,592 a year
- Full-time
- Care plans
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Location Manager
Anchor —Birmingham
- £29,870 a year
- Organisational skills
- Employee discount
5d
Residential Support Worker / Senior Residential Support Worker
Aspire Rise care Limited —Earl Shilton
- £24,420.00 - £36,042.98 a year
- Part-time
- Working with children
- Organisational skills
- In-person
- Free parking
Quick apply
10d
Multi Site Accommodation Manager
Alexander group —Alcester
- From £30,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Travel
- Free parking
Quick apply
Support Worker
Priory Group —Worcester
- Referral programme
Deputy Care Manager
Lane House Care Home —Tamworth
- £15.10 an hour
- Nights as needed
- Organisational skills
- Leadership
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Deputy Manager
Anchor —Birmingham
- £35,500 a year
- Organisational skills
- Leadership
- Communication skills
- Free parking
- Employee discount
4d
Warehouse Supervisor
PHOENIX Healthcare Distribution Limited —Birmingham
- £16.48 an hour
- Supervising experience
- First Aid Certification
- Warehouse experience
- Free parking
- Annual leave
Senior Community Liaison Officer
Aspect Housing Ltd —Birmingham
- From £14 an hour
- Full-time
- Supervising experience
- In-person
- Communication skills
- Free parking
Quick apply
1d
Business Operations Manager
Worcestershire County Council —Redditch
- £27,702 - £29,601 a year
- Full-time
- Microsoft Office
- Human resources
- School
2d
Dementia Care Manager
Hallmark Care Homes —Rugby
- £43,000 a year
- Full-time
- Care plans
- Communication skills
- Employee discount
- Referral programme
Warehouse Team Leader
PHOENIX Healthcare Distribution Limited —Birmingham
- £13.55 an hour
- Full-time
- Communication skills
- Free parking
- Annual leave
Estate Services Coordinator - Birmingham, B4
Encore —Birmingham
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee discount
Quick apply

I want to receive the latest job alerts for resident services & operations in solihull, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Resident Services Assistant

ourHRpeople -
Birmingham

Quick apply

Job details

Full-time
£28,000 a year
5 days ago

Benefits

Health & wellbeing programme
Company pension
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

GCSE
Yardi
English
Microsoft Office
Office experience

Full job description

Resident Services Assistant – Sherborne Place - Job Description

Company Overview

ila is an emerging Build to Rent property management company which is an abbreviation of ‘I live around.’ We celebrate all that is great about city centre living and offer flexible accommodation plans that enable our residents to achieve their lifestyle aspirations.

The ila brand has been built on four brand pillars which form the cornerstones of what we do, how we do it and why. Each element underpins how we want to be perceived by our residents, the local communities in which we operate, and the wider BTR market. Our purpose is to provide accommodation that our residents feel proud to call home, with kind and welcoming in-house staff. Each property offers flexibility that enables tenants to achieve their lifestyle aspirations, whilst reflecting the culture and connection of their local community.

ila is looking to hire a Resident Services & Leasing Assistant for Sherborne Place, a BTR scheme in Birmingham consisting of 230 residential apartments. The Resident Services Assistant will assist in driving the performance of the site through collaborating with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience.

The Resident Assistant will work alongside the team to ensure that KPI’s are achieved to include, lettings, minimising rental debt, budget management, robust health and safety management, and positive resident reviews, whilst maintaining the highest of standards on site.

We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role.

This role will report directly into the Assistant Community Manager and will collaborate with other teams across the UK.

Site Management
Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
First point of contact/front of house presence for Sherborne Place.
Co-ordinate, instruct and allow access for services to the development.
To be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
Carry out specific daily/weekly tasks as agreed with the City Manager/Assistant Community Manager.
Support City Team with tasks at Hairpin House when required.
Customer Service
Provide outstanding customer service to residents.
Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors to Sherborne Place.
Manage and respond to general enquiries via phone, email and other channels.
Assist with resident engagement strategies to ensure a strong resident community is built and maintained.
Record, monitor and respond to any resident feedback.
Assist with resident communications through multiple channels.
Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
Promote and encourage a neighbourly and community atmosphere.
Meet and interact with residents in a customer friendly and professional manner.
Seek ways to exceed service expectations of residents and enhance the brand. 
Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. 
Assist with executing the smooth running of all aspects of the community.
Provide an information service for the local area.
Ensure all reception/admin requests are well managed and the reception desk is manned from the hours of 8am until 8pm (on a rota basis).
Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.

Marketing, Social Media, Events & Community Presence

Post frequently on social media platforms ensuring content is aligned to the brand manifesto.
Drive the highest rates of retention and community engagement.
Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. 
Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. 
Assist with planning and hosting networking events to create and forge new relationships within the community.
Promote events/give-aways to residents to ensure they are deemed successful.
Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.

Facilities Management and Health & Safety

Ensure all risks to visitors, staff and residents are removed or reported.
Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance.

Leasing

Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing.
Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. 
Drive the highest rates of retention and community engagement.
Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. 
Validate Right to Rent document checks.
To support Leasing Manager with leasing process when needed.

Operations

Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.
Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance. 
Check-in inspections conducted before the arrival of tenants, alongside uploaded details on HelpTheMove.
Implementation of operational site procedures and processes.

The ideal candidate will have:  

At least 2 years’ experience in a similar role, preferably in either BTR or PBSA.
Professional presentation, be confident and outgoing in nature.
Basic understanding of landlord and resident relationship.
Basic health and safety knowledge.
Excellent English language skills - both written and spoken.
IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.

ila are looking to build their team with individuals who are excited to grow alongside them. Employees are encouraged to have an identity within their team and utilise their assets/skills to fulfil their day-to-day roles.

Job Type: Full-time

Pay: £28,000.00 per year

Benefits:

Company pension
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Referral programme

Experience:

similar role: 2 years (required)
BTR or PBSA: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

resident services & operations jobs in solihull, wmd

Resident Services Assistant

Client Liaison Manager

Community Engagement Executive

Centre Manager SYDNI Centre

Supervisor

Housing Team Leader

Retail Sales Assistant

Night Manager

Location Manager

Residential Support Worker / Senior Residential Support Worker

Multi Site Accommodation Manager

Support Worker

Deputy Care Manager

Deputy Manager

Warehouse Supervisor

Senior Community Liaison Officer

Business Operations Manager

Dementia Care Manager

Warehouse Team Leader

Estate Services Coordinator - Birmingham, B4

I want to receive the latest job alerts for resident services & operations in solihull, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected