Handler Work, Jobs in Solihull (with Salaries)

Complaint Handler
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Communication skills
1d
OCC Contact Handler
West Mercia Police —Hindlip
- £23,395 - £31,337 a year
- Part-time
- Annual leave
- Employee assistance programme
11d
FNOL Motor Claims Handler
1010 Solutions —Birmingham
- £25,000 - £28,000 a year
- Full-time
- Data entry
- Organisational skills
- In-person
Quick apply
Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
Disease Claims Handler
Davies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
8d
Security Dog Handler
Marpol Security Limited —Birmingham
- £16 an hour
- Overtime
- First Aid Certification
- In-person
- Communication skills
- Free parking
Quick apply
5d
Insurance Claims Handler
The Blyth Group —Wolverhampton
- £26,000 - £29,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
14d
Material handler
ZF Foxconn Chassis Modules GmbH —Solihull
- Full-time
8d
Receptionist/Administrative Assistant/Customer Service
Xclusive Motor Services —Birmingham
- From £13 an hour
- Part-time
- Customer service
- English
- Driving
- Free parking
Quick apply
Claims (Customer Support) Handler
Rapid Relocate —Droitwich
- £27,768 - £29,432 a year
- Full-time
- IT
- In-person
- Employee discount
- Referral programme
Quick apply
5h
Noise Induced Hearing Loss - File Handler
Keoghs —Birmingham
- Full-time
- Hybrid work
- Employee discount
Quick apply
8d
Account Handler Finpro
NFU Mutual —Stratford-upon-Avon
- Up to £40,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Employee discount
12d
Credit Hire Claims Handler
1010 Solutions —Birmingham
- Up to £30,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Conveyancing Roles - All Levels
Key Conveyancing —Leamington Spa
- From £25,000 a year
- Full-time
- Microsoft Word
- English
- Microsoft Office
Quick apply
Contact Centre Call Handler
Livity Life —Worcester
- £26,523.22 - £26,523.23 a year
- Rotating shift
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
Account Handler
NFP Corp —Birmingham
- Full-time
- Hybrid work
- Sales
- Computer literacy
- Organisational skills
- Annual leave
- Employee discount
18T Delivery Operative & Refrigeration Equipment Handler
Eurofridge UK Ltd —Wolverhampton
- £20 an hour
- Overtime
- Customer service
- English
- Driving
Quick apply
14d
Account Handler (Trade Credit Insurance)
Brown & Brown Europe —Birmingham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Employee stock purchase plan
Quick apply
Lead File Handler - Military Disease
Keoghs —Birmingham
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee discount
Quick apply
Front Line Call Handler / Admin Assistant
Woolley & Co, Solicitors —Warwick
- £20,000 - £23,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Sick pay
Quick apply
2d

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Complaint Handler

BNP Paribas -
Solihull

Apply Now

Job details

Permanent | Full-time
1 day ago

Qualifications

Complaint handling
Communication skills

Full job description

Job Title: Customer Resolution Professional

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Hours: Full time, Permanent

______________________________________________

The Role:
As a Customer Resolution Professional, you will provide personalised, top-quality support that fits each customer’s unique situation. You’ll stay aligned with key regulations like FCA, DISP, and Consumer Duty standards—always acting with care, professionalism, and attention to detail. It’s about doing right by the customer, following policy, and making every interaction count.

Key Responsibilities:
Deliver fair, empathetic solutions and ensure timely resolution of customer issues, meeting all regulatory requirements and providing appropriate redress when needed.

Achieve "Competent" status through regular case reviews, knowledge assessments, and ongoing professional development as part of the Customer Resolution Training & Competence Scheme.

Proactively identify and resolve customer issues, contributing to continuous improvement in customer journeys and complaint handling processes.

Analyse case causes to identify common complaints, offering feedback for corrective action where feasible.

Manage customer accounts accurately across digital platforms and resolve queries confidently with expert knowledge and excellent communication skills.

Stay updated on industry developments, collaborate with colleagues, and ensure health and safety standards are met in the workplace.

Skills & Attributes:
Experience of working in a Complaints environment.

Conduct Risk & Consumer Duty knowledge.

Ability to manage difficult and complex customer conversations.

Experience of Complaint Handling. (Desirable)

Ability to collaborate with stakeholders & manage workload within a timely manner.

Could this be you?

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you're considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

Your Application Journey

Our hiring process typically includes the following steps:
Initial screening with a member of our Talent Acquisition team

Interview preparation call with the Talent Acquisition team via Teams.

Competency-based interview (1 hour), F2F with the Hiring team.

We aim to complete the process within 3-4 weeks, though this can vary depending on your availability. If you’re not shortlisted, we’ll still keep you informed of the outcome.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Data Privacy Notice – The Curve Group

The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with.

We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations.

We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise.

For more details about how we handle your personal data and your rights, please see our full Privacy Policy: https://www.thecurvegroup.co.uk/privacy-policy/

Apply Now

Refine Your Search

handler jobs in solihull

Complaint Handler

OCC Contact Handler

FNOL Motor Claims Handler

Customer Complaint Resolution Handler

Disease Claims Handler

Security Dog Handler

Insurance Claims Handler

Material handler

Receptionist/Administrative Assistant/Customer Service

Claims (Customer Support) Handler

Noise Induced Hearing Loss - File Handler

Account Handler Finpro

Credit Hire Claims Handler

Conveyancing Roles - All Levels

Contact Centre Call Handler

Account Handler

18T Delivery Operative & Refrigeration Equipment Handler

Account Handler (Trade Credit Insurance)

Lead File Handler - Military Disease

Front Line Call Handler / Admin Assistant

I want to receive the latest job alerts for handler in solihull

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