Customer services administrator Work, Jobs in Southampton, Eng (with Salaries)

Customer Services Administrator
Alpha Laboratories Limited —Eastleigh
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
23h
Despatch & Customer Services Administrator
Specialised Polymer Engineering Ltd —Southampton
- £28,500 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
4d
Administrator/Customer Service Advisor
The Polyclear Group —Southampton
- From £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
Quick apply
Administrator
Kiwi & Yuzu —Southampton
- From £25,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
1d
Vehicle Invoicing Administrator
Carsa Limited —Eastleigh
- Up to £26,602.03 a year
- Full-time
- Administrative experience
- Data entry
- Mechanical knowledge
- Free parking
Quick apply
2d
Receptionist and Office Administrator
Kraken Works Limited —Fareham
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
2d
Receptionist - Southampton
Rapport —Southampton
- £31,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- IT
- Free parking
- Employee assistance programme
School Administrator/Receptionist
Zero Corp —Southampton
- £16.73 - £18.00 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Logistics Administrator
Dawson Forte —Southampton
- £26,000 - £27,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
- Free parking
Quick apply
2d
Medical Records Administrator
Nuffield Health —Eastleigh
- £13.10 an hour
- Part-time
- Customer service
- Microsoft Office
- Communication skills
2d
Medical Receptionist/Administrator
Hill Lane Surgery —Southampton
- £13.75 an hour
- Full-time
- Administrative experience
- In-person
- Office experience
Quick apply
Administrative Assistant
Southampton City Council —Southampton
- £26,402 a year
- Full-time
- Organisational skills
- IT
- School
14h
Administrative Assistant
Holy Family Catholic Primary School —Southampton
- From £22,695 a year
- Full-time
- Microsoft Word
- Accounting
- Organisational skills
- Free parking
Quick apply
19h
Medical Records Administrator - Bank
Spire Healthcare —Southampton
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
PALS / Complaints Administrator
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Part-time
- Front desk
- IT
- Communication skills
11d
Receptionist / Admin Assistant
Southampton City Council —Southampton
- £26,402 - £28,207 a year
- Communication skills
- School
4d
Receptionist/Administrator
Shentons Solicitors —Winchester
- £22,000 - £26,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Referral programme
- Sick pay
Quick apply
23h
Sales Administrator - Part Time
André's Blinds —Abbotts Ann
- From £13.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
3d
Receptionist/Administrator - Bank Contract
PracticePlusGroup —Southampton
- £12.71 an hour
- Administrative experience
- Data entry
- Front desk
Receptionist in a Private Orthodontic/Dental Practice
Specialist Orthodontic Practice —Winchester
- From £12.71 an hour
- Full-time
- English
- Administrative experience
- In-person
- Employee assistance programme
- Referral programme
Quick apply
5d

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customer services administrator jobs near southampton, eng

Customer Services Administrator

Alpha Laboratories Limited -
Eastleigh

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
23 hours ago

Benefits

Free parking
Casual dress
Company pension
Company events
Private medical insurance
Paid volunteer time
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Order management system
Customer service
Microsoft Office

Full job description

To provide exceptional customer service by managing customer queries, processing orders, and resolving issues efficiently and in line with customer services standards. Along with the Customer Services Manager, the role ensures the smooth operation of the department and delivers a high standard of service to both internal and external stakeholders, ensuring the business reputation for service excellence.

Key Accountabilities/Responsibilities

Customer Support:

· Act as the first point of contact for customer enquiries ensuring prompt and professional responses.

· Resolve customer issues, including complaints and returns, in a timely and efficient manner.

Order Management:

· Handle UK orders, Export orders, Scheduled orders and Managed Services orders, ensuring all are processed accurately and efficiently.

· Monitor and manage backorders, ensuring timely communication with customers and fulfilment of outstanding items.

Collaboration and Coordination:

· Liaise with internal departments, Sales and Warehouse, to ensure all orders are fulfilled and delivered on time and in full.

· Proactively communicate with stakeholders about order status, delays or changes.

Administrative Duties:

· Maintain and update customer records in ERP and CRM systems, ensuring data accuracy.

· Prepare and distribute order confirmations, invoices, and other related documentation.

Quality and Compliance:

· Ensure all customer interactions adhere to company standards and regulatory requirements.

Continuous Improvement:

· Identify and escalate recurring issues or process inefficiencies to the Customer Services Manager.

· Participate in training sessions and contribute to developing best practices within the team.

Other duties

· Provide support to the Customer Services Manager with projects or initiatives to improve departmental efficiency and customer satisfaction.

· Assist with the onboarding and training of new team members as required.

· Support the coordination of customer communications, such as updates on delays, product launches, or service changes.

Handle additional administrative tasks or responsibilities as assigned by the Customer Services Manager to meet business needs.

Key Business Relationships

· Internal: Customer Services Manager, Sales Team, Warehouse Team, Finance Department, IT Support, Purchasing.

· External: Customers, Distributors, and other third-party partners as required.

Pay: £25,000.00-£30,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Life insurance
On-site parking
Paid volunteer time
Private medical insurance
Sick pay

Application question(s):

Are you proficient in the use of Microsoft Office (Word, Excel and Outlook)?

Experience:

Customer service: 1 year (required)
Order management system: 1 year (required)
CRM software: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

customer services administrator jobs in southampton, eng

Customer Services Administrator

Despatch & Customer Services Administrator

Administrator/Customer Service Advisor

Administrator

Vehicle Invoicing Administrator

Receptionist and Office Administrator

Receptionist - Southampton

School Administrator/Receptionist

Logistics Administrator

Medical Records Administrator

Medical Receptionist/Administrator

Administrative Assistant

Administrative Assistant

Medical Records Administrator - Bank

PALS / Complaints Administrator

Receptionist / Admin Assistant

Receptionist/Administrator

Sales Administrator - Part Time

Receptionist/Administrator - Bank Contract

Receptionist in a Private Orthodontic/Dental Practice

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