Service delivery manager Work, Jobs in Southampton, Eng (with Salaries)

IT Delivery & Service Manager
Elliotts —Southampton
- Full-time
- Employee discount
Quick apply
14d
Postperson with Driving
Royal Mail Group —Southampton
- Part-time
- Employee discount
Service Delivery Manager
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Free parking
- Employee assistance programme
7d
Operations Support Manager
CitySprint —Hedge End
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
1d
Assistant M&E Operations Manager
Leonardo Royal Hotel Southampton Grand Harbour —Southampton
- Hotel
- Leadership
- Referral programme
Quick apply
11d
Project Manager- Service Improvement Team
University Hospital Southampton NHS Foundation Trust —Southampton
- £49,387 - £56,515 a year
- Full-time
- Data analysis skills
- Project management
- Travel
1h
Planned Maintenance Manager
BRC Jobs —Southampton
- £48,383 a year
- Full-time
- Maintenance
- Contracts
Quick apply
Bereavement Service Team Co-ordination Manager
BCP Council —Bournemouth
- From £44,075 a year
- Microsoft Office
- Team management
- No degree
13d
Dispenser
UHS Pharmacy Ltd ( UPL ) —Southampton
- £29,047 a year
- Part-time
13d
Operations Manager - South East & West
Elior UK —Southampton
- £53,000 a year
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
2d
Superyacht Service Manager (Fixed Term Contract)
Ocean Technologies Group —Southampton
- Customer service
- Microsoft Office
- Travel
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Southampton
- Weekend availability
- Oracle
- Salesforce
- English
Regional Manager - South Coast West
Marks & Spencer —Southampton
- Full-time
- Employee discount
Operations Manager, AMZL
Amazon UK Services Ltd. —Southampton
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Retail Shift Lead
Company Shop Group —Southampton
- £28,500 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Superyacht Service Manager (Fixed Term Contract)
OneOcean Group Limited —Southampton
- Hybrid work
- Customer service
- Microsoft Office
- Travel
Quick apply
Project Co-Ordinator (Home and Well Service)
Citizens Advice —Southampton
- £13,440 - £17,700 a year
- Hybrid work
- Communication skills
1d
Service Delivery Manager – Integrated Logistics Support (ILS)
Lockheed Martin Corporation —Havant
- £62,000 - £78,000 a year
- Full-time
- University
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Contracts Delivery Manager
SSE —New Forest
- £54,952 - £64,738 a year
- Full-time
- Customer service
- Contracts
- IT
- Employee discount
Nurse Advisor
IQVIA —Southampton
- Full-time

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IT Delivery & Service Manager

Elliotts -
Southampton

Quick apply

Job details

Full-time
14 days ago

Benefits

Company pension
Employee discount

Full job description

Hours: 40 hours per week (Monday to Friday)

Location: Southampton, Head Office

About Elliotts

Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly.

We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work.

The business is led by Tom, the great-great-great grandson of the founder. That long-term, hands-on approach shapes how we operate and how we look after our people.

Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.

About the role

We are looking for an IT Delivery & Service Manager to take ownership of how work is planned, prioritised, and delivered across our internal IT team.

This is a key role in ensuring that business requirements translate into completed work, service issues are handled effectively, and external suppliers are managed properly.

You will act as the central point for delivery coordination, helping a small but capable team stay focused, unblocked, and productive.

This role suits someone who enjoys making things happen, improving how teams work, and ensuring commitments are delivered consistently.

Key responsibilities

Delivery & Prioritisation Management

Own and coordinate sprint planning, prioritisation, and delivery tracking

Ensure work is clearly defined, visible, assigned, and progressing

Help protect team focus by managing interruptions and competing demands

Run stand-ups, delivery reviews, and retrospectives where appropriate

Identify blockers early and drive them through to resolution

Work with stakeholders to manage expectations, priorities, and trade-offs

Ensure delivery commitments are realistic, visible, and actively managed

Improve delivery predictability and reduce reactive firefighting over time

Service & Helpdesk Oversight

Oversee day-to-day IT support operations and ticket flow

Ensure incidents and service requests are prioritised appropriately

Monitor and improve SLA performance and response times

Act as escalation point for priority operational issues

Help balance reactive support demand against planned delivery work

Identify recurring support issues and coordinate root-cause improvements

Improve visibility and ownership across helpdesk activity

Supplier & Third-Party Management

Manage relationships with IT suppliers and external service providers

Track supplier performance against agreed expectations and commitments

Coordinate supplier activity affecting delivery timelines or operational stability

Escalate issues appropriately where supplier performance falls below expectations

Support contract and service review discussions where required

Ensure suppliers are actively managed rather than passively coordinated

Team Coordination & Operational Discipline

Help create structure and consistency across the IT function

Ensure priorities remain aligned to business needs and operational realities

Encourage accountability and ownership across the team

Challenge unclear, conflicting, or disruptive work requests

Support continuous improvement of delivery and support processes

Reduce hidden work, unmanaged requests, and operational ambiguity

Technical Understanding (supportive, not hands-on delivery)

Understand technical requirements sufficiently to support delivery decisions

Work effectively with technical teams, suppliers, and stakeholders

Contribute to discussions around feasibility, dependencies, and delivery risk

Ensure delivered work aligns with agreed business requirements

Maintain enough technical credibility to coordinate effectively with engineers and suppliers

About you

We are looking for someone who is:

Highly organised and naturally structured

Pragmatic and delivery-focused

Comfortable operating in busy, fast-moving environments

Confident managing competing priorities and operational pressure

Able to challenge constructively and hold people accountable

Calm under pressure and able to make practical decisions quickly

Comfortable working with both technical and non-technical stakeholders

Naturally proactive in identifying blockers, risks, and gaps

Focused on outcomes and delivery rather than process for its own sake

What's in it for you?

Annual profit share scheme
Pension scheme
24/7 wellbeing support
Enhanced Family leave - Maternity up to 6 months full pay, Paternity up to 4 weeks full pay
Unlimited training – sky’s the limit
Staff discounts
Christmas Hamper
Monthly Pizza on us

Quick apply

Refine Your Search

service delivery manager jobs in southampton, eng

IT Delivery & Service Manager

Postperson with Driving

Service Delivery Manager

Operations Support Manager

Assistant M&E Operations Manager

Project Manager- Service Improvement Team

Planned Maintenance Manager

Bereavement Service Team Co-ordination Manager

Dispenser

Operations Manager - South East & West

Superyacht Service Manager (Fixed Term Contract)

Delivery Partner Manager, UK/IE Delivery Partner Managers

Regional Manager - South Coast West

Operations Manager, AMZL

Retail Shift Lead

Superyacht Service Manager (Fixed Term Contract)

Project Co-Ordinator (Home and Well Service)

Service Delivery Manager – Integrated Logistics Support (ILS)

Contracts Delivery Manager

Nurse Advisor

I want to receive the latest job alerts for service delivery manager in southampton, eng

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