Customer service representative Work, Jobs in Southend On Sea, Eng (with Salaries)

Customer Service Advisor
South East Water —Snodland
- £25,948.87 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
Customer Service Advisor
National Westminster Bank PLC —Southend-on-Sea
- From £27,090 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
21h
Team Assistant (Client Services)
Doris Jones Limited —Westcliff-on-Sea
- £13,260 - £16,575 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
8d
R2R103997 - 130942 - Customer Support Administrator
South End City Council —Southend-on-Sea
- £26,824 - £28,598 a year
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
11h
Customer Services Assistant
OurCoop —Shoeburyness
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
5d
Customer Services Assistant
Chelmsford Star Co-operative Society —Southend-on-Sea
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
3d
Customer Support & Sales Associate
Priory Direct —Aylesford
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
1h
Customer Service Assistant
PEAK MARKETING LIMITED —Maidstone
- £28,620.00 - £37,775.14 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
5d
Customer Service Advisor
Fire Protection Online Ltd —Canterbury
- £13.61 an hour
- Full-time
- Customer service
- Organisational skills
- IT
Quick apply
3h
Retail Customer Service Assistant - Nights
bp Retail —Woodham Ferrers
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
Customer Service & Sales Advisor
Gecko Trading Ltd —Witham
- £27,000 - £35,000 a year
- Full-time
- Sales
- Organisational skills
- IT
- Free parking
- Employee discount
Quick apply
2d
Customer Service Representative
Cleveland Cable Co Ltd —Belvedere
- Weekend availability
- Sales
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
8d
Customer Service Advisor
Autocheck Faversham —Faversham
- £24,420.00 - £38,841.32 a year
- Full-time
- Bilingual
- Salesforce
- Merchandising
- Free parking
- Employee discount
Quick apply
Retail Customer Service Assistant
bp Retail —Rayleigh
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
6d
Customer Services Advisor
PowaKaddy International —Sittingbourne
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
- Annual leave
Quick apply
1d
Customer Service Assistant/Supervisor
Wilson's Casino —Maidstone
- £12.80 - £15.20 an hour
- Full-time
- Customer service
- English
- Supervising experience
Quick apply
1d
Evening Customer Service Advisor
South East Water —Snodland
- £11,923 a year
- Part-time
- Hybrid work
- Customer service
- Annual leave
9d
Customer Service & Operations Assistant - Fixed-term Maternity Cover
Unicorn Cosmetics —Rochester
- £25,600 a year
- Customer service
- IT
- Typing
- Employee discount
Quick apply
1d
Customer Service Specialist
Landmark Information Group —West Malling
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Customer Services Advisor
Halfords —Canterbury
- £11.48 - £13.34 an hour
- Part-time
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
13d

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Customer Service Advisor

South East Water -
Snodland

Apply Now

Job details

Full-time
£25,948.87 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Paid volunteer time

Qualifications

Customer service
GCSE

Full job description

Summary:

Are you seeking a team that shares your passion for providing excellent customer service?

Are you a determined individual? Do you enjoy setting goals for yourself?

If so, this is a chance you won't want to pass up...

This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers.

No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible.

The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan.

Previous call centre experience is preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well.

In our vibrant, friendly call centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about.

This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team.

Main responsibilities:

Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
Attend and contribute to team meetings with team, peers and colleagues.
To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.

You'll need:
Skills / Qualifications / Experience

Achieved GCSE Maths and English at Grade 4/C (or equivalent)
Commitment to providing excellent customer service
Dedication to finding the best solutions to problems
Excellent computer abilities
Outstanding writing and vocal communication abilities

It will be a bonus if you have:
Skills / Qualifications / Experience

Previous customer service / call centre experience would be advantageous

Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

We want to be the water company people want to be supplied by and want to work for.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.

What can you expect from your recruitment?

To apply for this position, please submit your CV on our career’s website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

£25,948.87 starting salary + bonus

Apply Now

Refine Your Search

customer service representative jobs in southend on sea, eng

Customer Service Advisor

Customer Service Advisor

Team Assistant (Client Services)

R2R103997 - 130942 - Customer Support Administrator

Customer Services Assistant

Customer Services Assistant

Customer Support & Sales Associate

Customer Service Assistant

Customer Service Advisor

Retail Customer Service Assistant - Nights

Customer Service & Sales Advisor