Customer experience agent Work, Jobs in Sowerby Bridge, Wyk (with Salaries)

Call Centre Agent
Sureserve —Halifax
- £25,308 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Experienced Customer Service Agent
Cars 2 ltd —Wakefield
- £14.28 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
- Referral programme
Quick apply
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Enquiries and Listing Agent
Property Sense —Stockport
- Up to £26,000 a year
- Temporary
- Microsoft Excel
- English
- Microsoft Office
- Free parking
- Flexitime
Quick apply
2h
Customer Claims Fraud Handler
Zego —Halifax
- Hybrid work
- Communication skills
Quick apply
Visa Documentation Agent
TLScontact UK —Manchester
- £26,436 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
12d
Customer Service Agent (B2B) - UKIE
Deliveroo —Manchester
- £27,700 a year
- Weekend availability
- CRM software
- Communication skills
- Life insurance
Customer Experience Advisor
Rendall & Rittner —Manchester
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
3d
Baghall Agent
PrimeFlight —Manchester
- Overtime
- Supervising experience
- Driving
- Communication skills
- Free parking
- Employee discount
Customer Service Agent
JaJa Finance Ltd —Manchester
- £29,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
5d
High Risk Recoveries Agent
Clear Business —Sale
- £25,000 - £28,750 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
Passenger Services Agent
PrimeFlight —Manchester
- Customer service
- Communication skills
- Free parking
- Employee discount
Part-Time Customer Service Agent - Ecommerce (Maternity Cover)
Wilson George Group —Stockport
- £13.33 an hour
- Part-time
- Customer service
- English
- Data entry
- Free parking
- Employee discount
Quick apply
5d
Travel Consultant - No Weekends No Evenings - Leisure Travel
Independent Travel Agency —Stockport
- £28,000 - £30,500 a year
- Full-time
- Hospitality
- Travel
- In-person
- Annual leave
Quick apply
2d
Sea Ocean/Air Freight Forwarder Operator with Inside Sales
LGL WORLDWIDE LOGISTICS —Blackburn
- £25,000 - £35,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
Finnish Customer Experience Agent
Vintage.com —Morley
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
6d
telesales / booker
Empower Me Studio LTD —Manchester
- £24,570 a year
- Full-time
- Customer service
- In-person
- Free parking
Quick apply
Customer Support Technician
BigChange —Leeds
- Customer service
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
Quick apply
6d
Swedish Customer Experience Agent
Vintage.com —Morley
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
6d

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customer experience agent jobs near sowerby bridge, wyk

Call Centre Agent

Sureserve -
Halifax

Quick apply

Job details

£25,308 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
IT
Communication skills

Full job description

About Sureserve Energy Services Meters:

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Purpose of the Role:

As a Call Centre Agent you will be responsible for scheduling appointments on behalf of our clients to install/exchange Smart Meters whilst maximising Engineer capacity by outbound calling activity.

Specific Roles and Responsibilities:

Appointment Scheduling: Liaise with customers to plan and agree on suitable dates and times for Smart Meter installations or exchanges,
- Inbound & Outbound Calls: Deliver outbound calls to meet business KPIs. Handle inbound calls efficiently to meet business SLAs and call quality,
- Customer Data Management: Enter customer details accurately and promptly into the database,
- Query & Issue Resolution: Address customer enquiries and provide accurate information. Log and process customer complaints or issues, ensuring they are escalated to the appropriate personnel and resolved within company timescales,
- Compliance: Ensure adherence to Smart Metering compliance in line with company policies and SMICOP (Smart Meter Installation Code of Practice) requirements,
- Communication: Respond to customer emails in a timely and professional manner.
- Training & Development: Participate in ongoing training, performance reviews, and monthly one-to-one meetings. Maintain competency levels required to perform the role effectively,
- Other Duties: Carry out any other reasonable tasks as required by the company.

Working Hours:

Core shift will be Monday to Friday 8:30AM - 4:30PM or 9:00AM - 5:00PM

Salary

£25,308 per annum

Plus, a discretionary bonus of up to £150 per month on successful achievement of monthly KPI’s.

The Individual:

Previous experience of inputting/updating databases,
Highly articulate with a clear telephone manner,
Good IT skills with knowledge of Microsoft Word, Excel and Outlook,
Good work ethic, highly self-motivated, and positive,
Ability to organise and manage own workload,
Previous experience working in renewable energy is desirable,
Personable with excellent communication skills,
Ability to work to deadlines, delivery of targets for self and others,
Strong team player.

Quick apply

Refine Your Search

customer experience agent jobs in sowerby bridge, wyk

Call Centre Agent

Experienced Customer Service Agent

Customer Success Manager

Enquiries and Listing Agent

Customer Claims Fraud Handler

Visa Documentation Agent

Customer Service Agent (B2B) - UKIE

Customer Experience Advisor

Baghall Agent

Customer Service Agent

High Risk Recoveries Agent

Passenger Services Agent

Part-Time Customer Service Agent - Ecommerce (Maternity Cover)

Travel Consultant - No Weekends No Evenings - Leisure Travel

Sea Ocean/Air Freight Forwarder Operator with Inside Sales

Finnish Customer Experience Agent

telesales / booker

Customer Support Technician

Multichannel Cx Agent

Swedish Customer Experience Agent

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