Client services Work, Jobs in St Albans Al1 (with Salaries)

Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
1h
Litter Picker
Pinnacle Group —Hatfield
- £19,827.60 a year
- Monday to Friday
- Customer service
- University
- Annual leave
- Employee assistance programme
Quick apply
Secretary/Typist
S.R.Wood & Son Ltd —Luton
- £13.50 an hour
- Part-time
- Microsoft Outlook
- Customer service
- English
Quick apply
2h
Customer Support Agent
Eposability —Hemel Hempstead
- From £28,000 a year
- Overtime
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6h
Community Care Assistant
Mega Nursing and Care —St Albans
- £14.54 - £15.10 an hour
- Part-time
- No experience needed
- English
- IT
- Referral programme
Quick apply
Helpdesk Advisor
Churchill Group —Hemel Hempstead
- Up to £30,420 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
2h
Client & Project Coordinator
Holloways of Ludlow Design & Build Ltd —Richmond
- £30,000 - £40,000 a year
- Full-time
- AutoCAD
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Counter Sales Advisor
JJ Roofing Supplies Ltd —London Colney
- From £29,503.50 a year
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
Quick apply
IT Helpdesk Officer
Single Homeless Project —London
- £29,029.00 - £31,146.38 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
Care Assistant (Home Care) – St Albans
Starling Homecare —St Albans
- £14.00 - £14.50 an hour
- Part-time
- No experience needed
- In-person
- Care plans
- Paid training
- Flexible schedule
Quick apply
8d
Client Services Coordinator
Marquee Contracting Limited —Potters Bar
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Annual leave
- Gym membership
Quick apply
Receptionist – Part Time
Vets Now —Hemel Hempstead
- £14.05 an hour
- Part-time
- Annual leave
Property Administrator
K&M Property Management Ltd —Borehamwood
- £28,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Free parking
Quick apply
8d
Sales Assistant
GrowthPoint Partners —Shoreditch High Street
- £26,420.00 - £33,453.95 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
Salon Receptionist & Consultant
A-List Lace Hair —London
- From £15 an hour
- Part-time
- Customer service
- English
- Administrative experience
Quick apply
Receptionist & Administrator
Portico Corporate Reception Management —London
- £36,954 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Life insurance
Quick apply
Sales Executive
WeBuyAnyCar —St Albans
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Receptionist
Portico Corporate Reception Management —London
- £32,960 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Life insurance
Quick apply
9d
Call Centre (Collections) 8am-12pm
Insurance Collections Bureau Ltd —Welwyn Garden City
- £12.71 an hour
- Part-time
- Customer service
- IT
- Computer skills
Quick apply
7d
Client Services Coordinator & Operations
Pink Plan LTD —Ware
- From £25,000 a year
- Full-time
- Customer service
- Salesforce
- Analysis skills
- Free parking
- Work from home
Quick apply
9d

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Team Leader - 21 Soho Square

ST James Facilities -
London

Quick apply

Job details

Full-time
£39,250 a year
1 hour ago

Qualifications

Customer service
English
Microsoft Office
Organisational skills
IT
Leadership

Full job description

Overall Purpose

The Team Leader will be permanently based on the reception desk(s) covering the front of house function. In addition, the Team Leader will be responsible for additional reception areas within the client Building.

As Team Leader you represent St James and St James’ clients. You will have ownership and accountability for the reception area and its environment. You will be responsible for managing, leading and developing your team.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

To take full ownership of the reception and all associated areas, including any additional reception areas associated with the Building.
Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building.
To collate and deliver accurate reports on all aspects of information as requested from the client and senior management.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
Proactively solve problems and recommend changes to make improvements.
Produce, manage and operate the reception rota, checking future planned absences and liaising with management for cover as and when required.
Manage and promote the implementation for any change, upgrade or advancement in software systems.
Leads the team to create positive memorable experiences by exceeding expectations for all.
Development and implementation of the customer experience strategy together with key stakeholders.
Help create, implement and maintain events based on the client’s requirements and St James values.
Be involved, pre plan and execute the organising of events/pop ups and ESG initiatives.
Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
Ensuring that the team are correctly attired and project a professional image at all times.
Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
Attend and take minutes at management meetings when required.
To be involved in and participate in interviewing potential team members for the building.
Being responsible for the process of meeting and greeting of all guests and visitors to the building and ensure you and your team provide them with exceptional service.
To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
Manage difficult calls and/or distressed callers’ in a calm and professional manner.
Where appropriate, reporting of accidents or incidents.
Administrative duties including word processing, photocopying, ordering stationary, post, couriers and facilities management tasks as required.
To lead, manage and develop the FOH team.
To conduct annual appraisals and any performance management requirements for the FOH team.
To conduct Return to Work for any team absences.
To identify any training needs and assist in their skills and development of the FOH team.
To maintain good working relationships with colleagues.
Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge

Previous experience in managing and leading a team.
Proven working knowledge of customer service experience.
Previous experience is essential in a similar corporate background.
Excellent command of the English language, both verbal and written.
Working knowledge of IT with experience of using Microsoft Office.

Skills

Management skills as well as a collaborative approach
Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
Excellent customer service skills.
Strong efficiency and motivation.
Excellent organisational skills.
Excellent punctuality.
Outgoing and “can do “attitude.
Innovation and creativity.
Tact and diplomacy.
Proactive and helpful.

Quick apply

Refine Your Search

client services jobs in st albans al1

Team Leader - 21 Soho Square

Litter Picker

Secretary/Typist

Customer Support Agent

Community Care Assistant

Helpdesk Advisor

Client & Project Coordinator

Counter Sales Advisor

IT Helpdesk Officer

Care Assistant (Home Care) – St Albans

Client Services Coordinator

Receptionist – Part Time

Property Administrator

Sales Assistant

Salon Receptionist & Consultant

Receptionist & Administrator

Sales Executive

Receptionist

Call Centre (Collections) 8am-12pm

Client Services Coordinator & Operations

I want to receive the latest job alerts for client services in st albans al1

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