Experience manager Work, Jobs in St Nicholas, Gtl (with Salaries)

Member Experience Manager, London
Soho House & Co. —London
- Hospitality
- Salesforce
- Communication skills
- Employee discount
Quick apply
4h
General Manager – Workspace & Member Experience
Maslow's —London
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- English
- Organisational skills
Quick apply
4h
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Consumer Insight and Experience Manager
Cancer Research UK —London
- £39,000 - £44,000 a year
- Full-time
- Microsoft Powerpoint
- Data analysis skills
- Project management
1d
Events Assistant
Neudata —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Harlow
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
5d
Senior Guest Experience Manager
Jerba Hospitality UK Ltd. —London
- £68,000 - £92,000 a year
- Full-time
- Hospitality
- Customer service
- Master's degree
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Governance Manager
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Management
- Communication skills
- Annual leave
- Employee assistance programme
13d
VIP Meet & Greet Services Agent - London St Pancras International Railway Station
WELL'COM RAIL —London
- From £2,300 a month
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
Customer Manager
Network Rail —London
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Contracts
- Negotiation
- Annual leave
- Employee discount
9d
Reception Manager
Portico Corporate Reception Management —London
- £47,500 a year
- Full-time
- Hospitality
- Accounting
- Front desk
- Annual leave
- Life insurance
Quick apply
8d
Client Services Manager
PH CONSULTATION UK LTD —Canary Wharf
- £50,000 - £55,000 a year
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
Quick apply
6d
Customer Experience Manager
SURI —London
- Full-time
- Hybrid work
- Management
- Organisational skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
Employee Experience Manager
House of Commons UK Parliament —London
- £45,359 - £51,885 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Annual leave
3h
Operations Manager
Preventt Limited —London
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Leadership
Quick apply
8d
General Manager
cct venues —London
- £40,000 - £52,000 a year
- Overtime
- Hospitality
- English
- Hotel
- Annual leave
Quick apply
7d
Culture, Belonging and Inclusion Manager
London Fire Brigade —London
- £46,941 - £56,071 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
1d
Workplace Experience Manager
NAB-Jones Lang LaSalle Services —London
- Full-time
- Hospitality
- Microsoft Office
- Continuous improvement
Quick apply
1d
Guest Experience Manager, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Sick pay
Onboarding Manager
Bookedit —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- Communication skills
Quick apply
4d

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Member Experience Manager, London

Soho House & Co. -
London

Quick apply

Job details

4 hours ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Employee discount
Paid volunteer time

Qualifications

Hospitality
Salesforce
OpenTable
Communication skills
Time management
Hospitality management

Full job description

Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Role…

We are seeking a passionate, service-driven individual to join our Soho Support Team and work closely with Member Relations as Member Experience Manager for London. You will be responsible for building meaningful, long-term relationships with Soho House's most engaged, high-spending and high-profile members, while driving measurable commercial impact. Based in our London Support Office, you will create and lead a highly personalised, concierge-style engagement programme designed to increase member loyalty, engagement, and lifetime value.

This role requires a highly self-sufficient and proactive individual who can independently shape strategy, execute at pace, and deliver against clearly defined KPIs and milestones. Balancing creativity with commercial awareness, the Member Experience Manager will anticipate member needs, drive engagement and unlock revenue opportunities through thoughtful communication, and personal, intuitive experiences that can only be found at Soho House.

The Member Experience Manager will work closely with the Chief Membership Relations Officer, Head of Member Relations and Group Support Director, and in partnership with Group Membership, Support and Operations Teams globally.

Key Responsibilities

Strategy

Design, launch, and continuously evolve a bespoke, proactive concierge-style programme for high-spending and high-profile members.
Own and drive a clear commercial strategy focused on increasing engagement, retention, frequency of use, and overall member spend.
In partnership with House, Membership, Events, Programming, and Data & Commercial teams, design and deliver proactive outreach strategy for high profile members to showcase upcoming events, benefits and exclusive offers.
Define, track, and deliver against set KPIs and milestones, including engagement, retention, spend, and satisfaction. Using data, insight, and member behaviour to inform strategy, prioritise actions, and measure success.
In partnership with Chief Membership Relations Officer and Group Support Director continually review and support evolve internal processes to improve service efficiency, consistency, and member satisfaction across our Houses.
Provide regular and ad hoc reports summarising member feedback and key metrics, reviewing prior progress and success, suggesting and implementing resultant corresponding actions.

BAU Tasks

Act as primary and dedicated concierge liaison for high-profile members in (London), managing all requests with fast action, a solution driven approach and high attention to detail.
Proactively build and maintain trusted relationships with key members, acting as a senior point of contact and brand ambassador.
Work closely with Membership, Events, Bedrooms and Operations teams globally to ensure successful end to end fulfilment of all member requests, anticipating needs and developing clear guidelines to ensure we consistently deliver service above and beyond expectation.
Work independently with a high level of ownership, accountability, and pace, while collaborating effectively with House and central teams.
Build and maintain strong relationships across all Houses and Operations Teams globally to ensure there is a globally consistent approach to servicing all high-profile members and a responsive, closed feedback loop to support ongoing engagement, satisfaction, loyalty and retention.
Support in building and maintaining detailed and personalised member profiles to increase engagement and spend. Maintaining accurate records of member activity and service interactions in CRM systems.
Ensure the highest standards of discretion, professionalism, and hospitality when engaging high-profile members.
Act as a voice of the member internally, sharing insights that influence programming, experiences, and commercial initiatives.
Be commercially aware and able to offer recommendations on services. Keeping up to date with all events, promotions and special offers across the business globally.
Represent the Soho House brand and values in every interaction.

Requirements/ Qualifications:

2+ years' experience within private members' clubs, luxury hospitality, concierge services, or membership-based environments.
Exceptional interpersonal, relationship building and communication skills, both written and verbal.
Naturally warm, intuitive, and discreet, with the ability to engage high-spending and high-profile members authentically.
Commercially minded, with a track record of driving revenue through relationship management.
Confident setting priorities, building plans, and delivering against clear objectives and timelines.
Data-literate, with experience tracking KPIs and translating insight into action.
Tech-savvy, with experience of using CRM (ideally Salesforce), and loyalty programme platforms.
Proficient in using hospitality management tools and software including Opera, Open Table and GEM.
Excellent time management and problem-solving skills. With the ability to collaborate cross-functionally with other departments.
Highly organised, detail-oriented, with proven ability of managing multiple tasks and priorities under pressure, while remaining calm and composed.
Proactive and solution driven mindset with the ability to anticipate needs and act with discretion and urgency.
Strong understanding of global concierge services and loyalty programmes.
Passionate about the Soho House ethos and creating unforgettable experiences for our members.

Benefits

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Discounts at Soho House globally, as well as Soho Home and Cowshed
Every House Membership
Enhanced Pension Scheme
Private Health and Dental Care
Cycle to Work Scheme/Season Ticket Loan
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Quick apply

Refine Your Search

experience manager jobs in st nicholas, gtl

Member Experience Manager, London

General Manager – Workspace & Member Experience

Guest Experience & Welcome Manager

Consumer Insight and Experience Manager

Events Assistant

Employee Relations Manager, Employee Experience & Relations UK&IE

Senior Guest Experience Manager

Governance Manager

VIP Meet & Greet Services Agent - London St Pancras International Railway Station

Customer Manager

Reception Manager

Client Services Manager

Customer Experience Manager

Employee Experience Manager

Operations Manager

General Manager

Culture, Belonging and Inclusion Manager

Workplace Experience Manager

Guest Experience Manager, Pre-Opening - The St. Regis London

Onboarding Manager

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