Head of customer experience Work, Jobs in St. Andrews, Fif (with Salaries)

Head of Transport
Binn Group —Perth
- £50,000 - £60,000 a year
- Full-time
- Management
- In-person
- Training & development
Quick apply
Area Manager
Sun Shack —Dundee
- From £32,000 a year
- Weekend availability
- Hospitality
- Inventory control
- Microsoft Office
Quick apply
5d
Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Sales Administrator BGL00063
Binn Group ltd —Perth
- From £26,500 a year
- Part-time
- Hybrid work
- Computer literacy
- Administrative experience
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
4d
Service Coordinator
Wright Health Group Ltd —Dundee
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
5d
Temporary Seasonal Sales Assistant
Lush —Dundee
- £13.45 an hour
- 8 hour shift
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
13d
Kitchen Assistant
Abbeyford Leisure —St. Andrews
- Up to £12.90 an hour
- Temporary
- Serving
- Cooking
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Field Service Area Controller (Dispatcher) or Trainee
TSG UK Solutions Ltd —Longforgan
- £28,315 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
Quick apply
Senior Breeding Programme Manager
Genus Plc —St. Andrews
- Full-time
- Hybrid work
- Doctoral degree
- Computer literacy
- English
- Employee assistance programme
Head Chef
Heritage - BRA_208 —St. Andrews
- Full-time
- English
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Store Manager - Convenience - Arbroath
Morrisons —Arbroath
- Weekend availability
- Customer service
- Recruiting
- Retail management
- Annual leave
- Employee discount
Quick apply
5d
Sales Advisor
Graham The Plumbers' Merchant —Dundee
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Business development
- In-person
- Free parking
- Profit sharing
Quick apply
Visitor Experience Team Member
Perth Theatre and Concert Hall —Perth
- £13.45 an hour
- Overtime
- Customer service
- Organisational skills
- In-person
- Annual leave
Quick apply
8d
Sous chef
St Andrews Links —St. Andrews
- £35,601.93 a year
- Full-time
- Customer service
- Cooking
- Resort
7d
Assistant Store Manager
Greens Retail —Kirkcaldy
- £29,120 a year
- Full-time
- In-person
- Retail management
- Leadership
- Store discount
- Employee discount
Quick apply
WFM Analyst
Stagecoach —Perth
- £26,780 - £30,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Bar Manager
Haar Group —Dundee
- Up to £14 an hour
- Part-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
5d
Supervisor
Frasers —Dundee
- £31,450 a year
- Full-time
- Supervising experience
- Training & development
- Retail management
- Employee discount
Quick apply
5d
UK Technical Manager
Proclad —Glenrothes
- Full-time
- Engineering
- Master's degree
- Presentation skills
- Life insurance
Service Colleague
ASDA —Glenrothes
- £13.10 - £15.64 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
9d

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head of customer experience jobs near st. andrews, fif

Head of Transport

Binn Group
Perth

Quick apply

Job details

Permanent | Full-time
£50,000 - £60,000 a year

Benefits

Company pension

Qualifications

Accident and incident report completion
Sales support
EHS
Management
Operations management
Senior management experience
Logistics
Environmental compliance
Incident reporting preparation
Profit & loss
Transportation management systems
Management reporting
Transport experience
Training & development
HGV Licence
Team motivation leadership

Full job description

We are seeking an experienced Head of Transport to oversee and coordinate all activities within our transport operations. Reporting to the Transport & Operations Director, the successful candidate will have overall operational responsibility for over 70 drivers and a fleet of around 60 HGV's and 25 trailers.

Direct reports

Transport compliance manager, Tradewaste supervisor, Transport controller skips, Transport controller Roro’s/Artics, Workshop supervisor

About Binn Group

Binn Group is one of Scotland's leading independent recycling and waste management companies. We employ around 170 people across three sites: our headquarters and Eco Park at Glenfarg in Perthshire, a site at Shore Road in Perth, and our Inverness operation. We handle a wide range of waste streams for commercial, trade and public sector customers, with a strong focus on recycling, diversion from landfill and full environmental compliance.

As an independent, family-owned business, we make decisions quickly and continually invest in our operations. We operate under close regulation from SEPA, the Health and Safety Executive and the Traffic Commissioner. High standards of compliance sit at the heart of everything we do.

About the Glenfarg site

The Glenfarg site is the company’s main operating facility from which we operate a modern and diverse waste collection fleet. Our recycling operation has the capacity to handle over 100,000 tonnes of waste per year, processing a range of materials from construction & demolition activities, commercial, industrial and public sector customers. Our constant investment in our fleet and in-house workshop is key to being able to provide compliant and efficient services to our customer base.

Purpose of the role

To lead the organisation's transport function, ensuring every journey is safe, legally compliant, cost-effective and delivered to the standard our customers expect. The main aspects of the role involve co-ordinating resources between departments, driver recruitment and development, managing costs through purchase order approval and supplier relationships and monitoring performance through daily review of KPI’s.

Key responsibilities

Health, safety and environmental compliance

The Head of Transport holds day-to-day responsibility for health and safety for the Transport Operations:

· Own the transport elements of the health, safety and wellbeing framework: risk assessments, safe systems of work, incident investigation, and delivery of corrective actions

· Work with H & S Manager to update risk assessments and improve safety standards

· Manage incident reporting and investigation, using the “SafetyCulture” system

Operations

Co-ordinate available resources on a day-to-day basis to ensure that service levels are maintained to the required standards.
Regular contact with Inverness Depot to co-ordinate movement of vehicles/trailers between depots to cover downtime
Manage any incidents, ensuring processes are followed and accurate information is captured and reported.
Support sales team in meeting customer expectations by providing support to find resolutions to any issues

People

Lead, develop and engage the transport workforce; build a positive safety culture where concerns are raised early and acted on.
Own driver recruitment, retention and progression, including apprenticeship and HGV training pathways.
Lead, train and motivate the team, including toolbox talks and ongoing development
Manage attendance, holidays, sickness cover, performance and disciplinary matters, using Bright HR for payroll hours
In conjunction with managing recruitment, drive continuous improvement in the skill set and abilities of team members, identifying opportunities for upskilling and development

Commercial and administration

Monitor vehicle productivity/profitability, identifying opportunities for improvement
Work with the finance and administration department to ensure that all data requirements are being met within required timescales for invoicing and accounting purposes
Provide clear, accurate reporting on department performance and compliance

Person specification

Qualifications

CPC in Road Transport Operations (National and/or International) — held and current.
IOSH Managing Safely or a similar health and safety qualification
HGV Licence

Essential

Experience of managing a large driver workforce, including performance, absence, discipline and engagement.
Substantial senior management experience in a multi-site transport or logistics operation.
Demonstrable track record as, or in direct oversight of, a nominated Transport Manager on an Operator's Licence.

What we offer

Salary of £50k to £60K depending on experience
Company vehicle and fuel
Company pension and health & wellbeing programme
Funded professional training and qualifications
A key role in a growing, family-owned Scottish business

Responsibilities are not exhaustive but give an indication of the role.

Pay: £50,000.00-£60,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in st. andrews, fif

Head of Transport

Area Manager

Customer Service Team Leader

Sales Administrator BGL00063

Service Coordinator

Temporary Seasonal Sales Assistant

Kitchen Assistant

Field Service Area Controller (Dispatcher) or Trainee

Senior Breeding Programme Manager

Head Chef

Store Manager - Convenience - Arbroath

Sales Advisor

Visitor Experience Team Member

Sous chef

Assistant Store Manager

WFM Analyst

Bar Manager

Supervisor

UK Technical Manager

Service Colleague

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