Job Title: Senior Account Manager
Location: London - Hybrid
We Are Collider, part of the Strata Group, is a global experiential agency that builds brand activations designed to act as powerful content engines. Powered by behavioural science, every touchpoint is optimised for human engagement and digital amplification.
We specialise in brand activations, experiential, events and share-worthy content in live, digital and virtual spaces.
Job Role
To support our Client Services Director and Account Directors in the delivery of client projects (Events and Experiential) with the opportunity to act as Project Lead for small to medium sized events and campaigns.
Help to grow existing accounts by developing a good working relationship with clients and delivering a high quality client service.
Key Responsibilities
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Support the Client Services Director and Account Directors in developing and selling in responses to event and experiential briefs
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Work with the Creative and Strategy teams to define the creative and strategic solution to client briefs
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Compile client proposals in Google Slides, including client objectives, strategic rationale, creative solution, timing plans and budgets
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Develop and manage clear, up to date Project Plans with tasks and timings for all stakeholders to ensure smooth and timely delivery of projects
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Organise/book third party suppliers (crew, tech, printers, promotional staff, freelancers) as required for projects
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Work with the Production Team to develop physical solutions that are effective, on brief and on budget
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Work with the Production Team to source, plan and deliver all production and technical elements of projects
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Schedule, brief and manage creative resource, acting as the client’s custodian to ensure creative is on brief
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Source venues and locations for events and experiential activations and manage associated contracts and permissions
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Manage logistics for events where required – accommodation, travel and transport
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Build, manage and track the budgets to ensure the overall profitability of the job is protected
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Line Manage, support and mentor a direct report (Account Manager/Senior Account Executive) when required.
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Provide ongoing client liaison and support in maintaining professional, warm, helpful, and solution-orientated communication to garner trust and develop positive client relationships
Project Management
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Oversee and manage all key project management stages
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For your medium projects, establish the Project Team and ensure all stakeholders have full understanding of their roles and responsibilities and are accountable for their deliverables
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Work with other areas of the business to develop the strategic solution to client briefs and ensuring the solution answers the brief, meets the criteria, is delivered on time and on budget
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Manage the creative resource, ensuring that projects are running efficiently and, when additional resources are required, these are available and planned accordingly (freelance included)
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Ensure there is a clear, up to date Project Plan with tasks and timings for all stakeholders
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Provide ongoing client liaison and support in maintaining professional, warm, helpful, and solution-orientated communication to garner trust and develop positive client relationships
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Ensure all project documents are filed on server as per agreed structure
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Sign-off key project stages with team and client
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Ensure quality control processes are adhered to at all times
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Ensure project objectives are achieved and ROI is secure
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Lead status meetings as appropriate
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Write up and distribute detailed and accurate contact reports from client meetings
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General trafficking of projects through the studio
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Source freelancers and crew as required
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Review the success of client projects and supporting and ensuring internal and client de-briefs are carried out in a timely manner after project end
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Obtaining positive PR for clients and Collider, wherever possible – and producing necessary case studies, blogs etc. for use on social channels
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Manage all relevant 3rd party relationships
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Ensure use of relevant Collider templates
Financial Management
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Produce estimates/budgets for projects and maximising and maintaining profitability through effective cost control
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Ensure the client is aware of payment terms and timescales and a PO is obtained (or written agreement to start work) by the client (and that these are saved on the server and Paprika)
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Reconcile budgets you are responsible for, ongoing and at the end of the project (third party and time via burn reports) and assist with larger projects when lead by an Account Director.
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Ensure that Client approval is obtained should the project brief alter in any way and incur additional costs and ensure that this is reflected in a revised Scope of Work (ideally before additional work begins)
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Monitor internal costs/time throughout the life of projects ensuring overspend/burn is picked up before it becomes an issue
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Produce forecasts (both for new business and existing clients), communicating these to the Finance Director on a regular basis, and doing everything possible to ensure these forecasts are achieved
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Ensure Finance Director and Client Services Director are kept informed of any changes to the profit margin
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Ensure budgets are input to Paprika accurately for effective cost management
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Ensure Purchase Orders are raised for any items or services purchased on behalf of the Company
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Keep up to date Timesheet entries
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Provide administrative and production support as needed, including opening jobs on the system, budget co-ordination, raising POs, processing invoices etc.
New Business & Client Development
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Play a role in securing new business and developing client accounts by demonstrating a good understanding of the client’s business, performance, products, sector, marketplace, competitors and client’s business objectives
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Monitor and explore trends within the creative sector which will enhance the company’s offering and help secure/deliver future client projects
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Identify new business opportunities and developing these prospects with support from a senior team
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Prepare monthly forecasts for client accounts, monitoring progress against these forecasts and reporting any discrepancies or changes
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Produce proactive proposals for clients
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Ensure all areas of the account have been fully exploited through cross selling opportunities.
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Continually maintain and develop technical skills and knowledge through research, attending industry events and training
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Client projects delivered on time and within budget
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All projects reconciled on Paprika within 3 weeks of project delivery
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Client projects delivered correctly first time round
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Achievement of target billings by client
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Achievement of agreed gross profit margin on each client project
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Achieving a maximized monthly utilization rate and accurate weekly timesheet entry in Paprika
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95% attendance and punctuality rate
Company Values
Embedding the company values in ways of working and behaviours, namely:
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Be Curious. Be a sponge, soak up all you can, bask in it and apply it to all that we do.
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Be Awesome. Push yourself every day to be the best that you can. Fail quickly and learn.
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Be Collaborative. We’re a small team and it’s about amigos not egos. We support, learn from, inspire, question and push one another.
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Do The Right Thing. The right thing isn’t always the easiest, the most palatable or the simplest. In fact, it’s often the hardest. But for us, doing the right thing is everything.
Company KPIs
Demonstrate a proactive contribution towards the Company’s KPIs, in particular:
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Achievement of Company’s growth targets through new business/client development
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Monitoring and Achievement of 70% pitch win target
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Achievement of Company gross income target as set annually and reviewed quarterly
www.wearecollider.com
Brand Experience & Events Agency in London | Strata
