Support engineer Work, Jobs in Stalybridge, Gtm (with Salaries)

Coordination & Compliance Supervisor - Oldham
City Facilities Management (UK) —Oldham
- £33,113 a year
- Full-time
- Supervising experience
- Organisational skills
- Leadership
13d
Support Engineer
Ping Technology Labs LTD —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
3d
Trainee Construction Materials Technician
Murray Rix (Northern) Ltd —Dukinfield
- £25,000 a year
- Full-time
- Basic maths
- Analysis skills
- Driving
Quick apply
4d
Mechanical Design Engineer 3D CAD / SolidWorks
Sorption Wheel Services Ltd (Dehum) —Glossop
- £35,000 - £48,000 a year
- Full-time
- AutoCAD
- CAD
- Analysis skills
- Free parking
- Annual leave
Quick apply
Production and Continuous Improvement Engineer
Niftylift Ltd —Barnsley
- £42,000 - £45,000 a year
- Full-time
- AutoCAD
- CAD
- Engineering
- Free parking
- Employee discount
Quick apply
Trainee Construction Materials Technician - Site
Murray Rix (Northern) Ltd —Dukinfield
- £25,000 a year
- Overtime
- Basic maths
- Analysis skills
- Construction
Quick apply
4d
Cloud Support Engineer
The Tech Group NC Ltd —Manchester
- £4,800 - £5,200 a month
- Full-time
- Microsoft Access
- Azure
- Microsoft Outlook
Quick apply
1d
Customer Support Engineer (UK)
Kalibrate —Manchester
- Full-time
- Remote
- SQL
- Analysis skills
- Communication skills
- Flexible schedule
Quick apply
6d
Field Service Engineer gas detection systems
Medem UK —Manchester
- £28,000 - £39,000 a year
- Full-time
- Maintenance
- Analysis skills
- Plumbing
- Bereavement leave
- Sick pay
Quick apply
Technical Support Engineer
Northern Care Alliance NHS Foundation Trust —Rochdale
- £32,073 - £39,043 a year
- Full-time
- Engineering
- Annual leave
6d
Account Director
illumx Ltd —Stockport
- £45,000 - £55,000 a year
- Full-time
- Microsoft Outlook
- Sales
- English
- Free parking
Quick apply
11d
Technical services co-ordinator / administrator
Fletchers Engineering —Eccles
- £24,420.00 - £35,462.24 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
8d
QA Engineer
Betfred —Manchester
- £37,000 - £46,500 a year
- Full-time
- SQL
- Continuous improvement
- APIs
- Annual leave
- Employee assistance programme
Quick apply
8d
ATA Vehicle Damage Assessor
FMG Repair Services —Stockport
- £45,000 - £55,000 a year
- Annual leave
- Employee discount
Quick apply
6d
Manufacturing Quality Engineer
Chroma Engineering —Accrington
- Up to £50,000 a year
- Full-time
- Engineering
- Continuous improvement
- In-person
- Free parking
- Annual leave
Quick apply
5d
Quality Engineer
Steadfast Engineering Co. Ltd —Hyde
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
Quick apply
21h
Manufacturing Engineer
Chroma Engineering —Rochdale
- £40,000 - £42,000 a year
- Full-time
- Schematics
- CAD
- In-person
- Referral programme
Quick apply
5d
Section Engineer
M Group —Oldham
- Night shift
- AutoCAD
- Communication skills
- Annual leave
- Employee assistance programme
IT Support Engineer
AccessPay —Manchester
- £240 - £30,000 a year
- Full-time
- Azure
- Computer networking
- Organisational skills
7d
Smart Buildings & AV Systems Engineer
Intecho Limited —Knutsford
- £37,500 - £42,500 a year
- Full-time
- AutoCAD
- Driving
- In-person
- Free parking
- Annual leave
Quick apply

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Coordination & Compliance Supervisor - Oldham

City Facilities Management (UK) -
Oldham

Apply Now

Job details

Full-time
£33,113 a year
13 days ago

Qualifications

CCTV
Technical support
Supervising experience
Organisational skills
Leadership

Full job description

Location: Oldham Office

Job Function

The Service Development Lead is responsible for driving operational excellence within the fire and security service delivery function The role focuses on improving service efficiency, supporting technical decision-making, managing quotation processes, and ensuring high-quality reactive service delivery

This position acts as a key interface between engineering teams, Service Co-ordinators, Call Planners, and commercial functions, while also providing leadership, guidance, and process oversight across the service desk

Principal Accountabilities

Quote Creation & Management

Prepare accurate and timely service quotations for remedial works, upgrades, and variations
Review engineer reports and identify chargeable works opportunities
Ensure quotes are technically compliant, commercially viable, and aligned with contractual requirements
Track quotation status and follow through to conversion
Support Service Managers in identifying revenue growth opportunities
Ensure service quoted works are planned, tracked, and monitored through to completion

Reactive Call Progression

Oversee and manage the lifecycle of reactive service calls from initiation through to completion
Ensure all incoming service requests are correctly logged within Alarm Master by Service Co-ordinators / Call Planners
Ensure works are in scope, correctly prioritised in line with SLAs, and scheduled to maximise productivity
Ensure faults are diagnosed effectively and progressed without unnecessary delays
Coordinate with engineering teams and service coordinators to maintain SLA adherence
Monitor ‘in progress’ and ‘service incomplete’ jobs to ensure no return visits or out-of-scope works are missed
Escalate critical issues where service delivery is at risk
Receive and act on breached job reports, supporting re-planning and resolution to bring performance back in line
Ensure escalation and chase emails are prioritised and addressed appropriately
Monitor performance and identify process improvements in call handling and resolution

Technical Input for Call Progression

Provide technical guidance to support fault diagnosis and resolution
Assist in determining required parts, labour, and remedial actions for reactive calls
Act as the technical escalation point for complex service issues
Support queries relating to return visits and provide clear direction on required follow-up actions
Ensure compliance with relevant fire and security standards and regulations
Support remote troubleshooting to reduce site visits where appropriate

Planned Preventative Maintenance (PPM) & SLA Compliance

Ensure client PPM visits are planned efficiently and in line with contractual SLA requirements
Monitor PPM delivery to ensure completion within defined service windows
Ensure all client PPM documentation is uploaded to relevant client portals in a timely manner
Drive continuous improvement in PPM scheduling, delivery, and reporting processes

Service Desk Oversight & Coordination

Provide operational support and guidance to Service Co-ordinators and Call Planners
Assist with job queries, scheduling issues, and operational challenges across the service desk
Provide holiday and absence cover support as required
Train, coach, and mentor Service Co-ordinators / Call Planners on processes, systems, and best practices
Ensure consistent adherence to processes, systems (including Alarm Master), and service standards
Promote a proactive approach to workload management and service delivery

Tender Support

Assist the sales and commercial teams with technical input for service tenders and bids
Develop service delivery methodologies and pricing structures for submission documents
Review specifications and ensure proposed solutions meet client requirements and industry standards
Support mobilisation planning for new contracts where required

First Line Equipment Support (Escalations)

Act as the first line of technical support for escalated issues relating to systems and equipment
Provide expert knowledge on fire detection, access control, CCTV, and intruder systems
Liaise with manufacturers and suppliers for technical support and product updates
Maintain awareness of emerging technologies and recommend improvements where appropriate

Key Skills & Experience

Essential

Strong knowledge of components within fire and/or security systems (e g , fire alarms, CCTV, access control, intruder alarms)
Experience in a service delivery, coordination, or technical support role
Experience in quotation preparation and cost analysis
Strong problem-solving and diagnostic skills
Experience managing or supporting SLA-driven service environments
Ability to lead, train, and support service desk teams
Excellent communication and stakeholder management abilities
Strong understanding of service KPIs, SLAs, and operational processes

Desirable

Experience supporting tenders or bids within service environments
Knowledge of relevant standards (e g , BS 5839, NSI Gold requirements)
Familiarity with service management systems (e g , Alarm Master, CAFM tools)
Previous leadership or supervisory experience

Key Behaviours

Customer-focused with a commitment to service excellence
Proactive and solution-oriented mindset
Strong attention to detail and organisational skills
Ability to work under pressure and prioritise effectively
Confident communicator with strong written and verbal skills
Collaborative team player with the ability to influence across functions
Committed to developing others and driving continuous improvement

Performance Measures (KPIs)

Quote turnaround time and conversion rate
Reactive call resolution times (SLA adherence)
First-time fix rate
Reduction in repeat faults
Technical escalation resolution time
PPM completion rates and SLA compliance
Service desk productivity and scheduling efficiency
Contribution to service revenue growth

Apply Now

Refine Your Search

support engineer jobs in stalybridge, gtm

Coordination & Compliance Supervisor - Oldham

Support Engineer

Trainee Construction Materials Technician

Mechanical Design Engineer 3D CAD / SolidWorks

Production and Continuous Improvement Engineer

Trainee Construction Materials Technician - Site

Cloud Support Engineer

Customer Support Engineer (UK)

Field Service Engineer gas detection systems

Technical Support Engineer

Account Director

Technical services co-ordinator / administrator

QA Engineer

ATA Vehicle Damage Assessor

Manufacturing Quality Engineer

Quality Engineer

Manufacturing Engineer

Section Engineer

IT Support Engineer

Smart Buildings & AV Systems Engineer

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