Site agent Work, Jobs in Starbeck, Nyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Outbound Sales Advisor
Tate Oil —Otley
- £28,060 - £31,000 a year
- Weekend availability
- CRM software
- Customer service
- Salesforce
- Free parking
- Life insurance
Quick apply
11d
Carbon Fibre Composite Lay-up Technician
Carraero —Thirsk
- £12.71 - £14.00 an hour
- Full-time
- Customer service
- No experience needed
- Organisational skills
- Free parking
- Employee discount
Quick apply
Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Conveyancing Assistant
Winston Solicitors —Leeds
- £26,000 - £30,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Free parking
Quick apply
2h
Sales Negotiator
Monroe Estate Agents —Leeds
- £26,500 - £28,000 a year
- Full-time
- English
- Travel
- In-person
- Free parking
- Sick pay
Quick apply
2d
Television and Film Casting Assistant (Internship)
IPM Acting Academy —Leeds
- Part-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Flexitime
Quick apply
14d
Sales Progression
Goodmove —Leeds
- £32,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
Quick apply
22h
Export Airfreight Coordinator
MAPCARGO INTERNATIONAL LTD —Bradford
- £30,000 - £33,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
2d
Helpdesk & Operations Coordinator
One Space Facilities Management —Leeds
- £27,000 - £30,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Administrative experience
Quick apply
3d
Site Agent
JN Bentley —Leeds
- Full-time
- Civil engineering
- Engineering
- No degree
Quick apply
6d
Junior Valuer / Experienced Sales Negotiator
Whitegates Estate Agents —Leeds
- £28,000 - £38,000 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
Quick apply
Site Agent
Gallifordtry —Normanton
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
- Employee assistance programme
- Employee discount
Senior Accounts Payable Administrator
RPG1 Management Ltd —Harrogate
- £30,000 - £35,000 a year
- QuickBooks
- In-person
- Communication skills
- Life insurance
Quick apply
14d
Interim Head of Finance
Bill Plant Driving School —Ripon
- £50,000 - £55,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
9d
General Labourer
Monument Property Services —Leeds
- £110 - £120 a day
- Temporary
- Driving
- Construction experience
- In-person
Quick apply
21h
Call Centre Agent
Eco Huas Solutions —Bradford
- £100 - £600 a week
- Full-time
- Sales
- Customer service
- No experience needed
- Free parking
Quick apply
Site Agent - Gas
JN Bentley —Leeds
- Full-time
- Driving
- Mentoring
- Organisational skills
Quick apply
6d
Outbound Sales Agent
One precision ltd —Bradford
- £7,488 - £40,000 a year
- Part-time
- Sales
- English
- Organisational skills
- Free parking
- Employee discount
Quick apply

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

site agent jobs in starbeck, nyk

Customer Resolution Team Leader

Outbound Sales Advisor

Carbon Fibre Composite Lay-up Technician

Revenue Protection Officer

Large and Complex Loss Handler

Conveyancing Assistant

Sales Negotiator

Television and Film Casting Assistant (Internship)

Sales Progression

Export Airfreight Coordinator

Helpdesk & Operations Coordinator

Site Agent

Junior Valuer / Experienced Sales Negotiator

Site Agent

Senior Accounts Payable Administrator

Interim Head of Finance

General Labourer

Call Centre Agent

Site Agent - Gas

Outbound Sales Agent

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