Quality team Work, Jobs in Steppingley, Bdf (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
13d
Quality Assurance Technician
Deli24 Ltd —Bletchley
- £15 an hour
- Full-time
- English
- Microsoft Office
- Analysis skills
Quick apply
7d
Crew Member
Five Guys UK —Milton Keynes
- £11.25 - £14.70 an hour
- Restaurant
- Annual leave
- Employee discount
1d
Barista
Costa Limited —Milton Keynes
- £13.12 - £14.12 an hour
- Part-time
- Fast casual restaurant
- Communication skills
- Employee discount
11d
Medical Records Clerk
Watling Street Practice @ Shenley Church End —Shenley Church End
- £12.81 - £12.98 an hour
- Part-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
11d
Customer Complaints Advisor
Return on Investment Ltd —Milton Keynes
- £24,850 - £26,000 a year
- Every weekend
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Annual leave
Quick apply
Handler
FedEx EU —Luton
- £13.29 an hour
- Part-time
- Employee assistance programme
6d
Join The Team
Keech Hospice —Luton
- Full-time
- Hospice
Occupational Health Technician - Trainee
M.K. Occupational Health Ltd —Milton Keynes
- £24,000 - £26,000 a year
- Part-time
- Anatomy knowledge
- Computer literacy
- Bachelor's degree
- Sick pay
Quick apply
6d
Learning & Development Trainer
Huws Gray Group —Milton Keynes
- Travel
- Mentoring
- Annual leave
- Employee discount
6d
Project Coordinator, (Milton Keynes)
KOMPAN —Milton Keynes
- Hybrid work
- CRM software
- Microsoft Office
13d
General Assistant/Food and Beverage
Flitwick Manor Country House Hotel —Flitwick
- £12.71 an hour
- Serving
- Hospitality
- In-person
- Free parking
- Employee discount
Quick apply
6d
Handler (Night Shift)
FedEx EU —Bedford
- £13.29 an hour
- Part-time
- Employee assistance programme
Administrator
Sanctuary Care —Bletchley
- £15.31 an hour
- Full-time
- Nursing home
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Customer Assistant - In-Store Bakery - The Stadium Milton Keynes
Marks & Spencer —Milton Keynes
- £13.41 an hour
- Part-time
- Bakery
- Employee discount
Warehouse Handler
FedEx EU —Bedford
- £12.72 an hour
- Part-time
- Employee assistance programme
Store Assistant
Aldi —Luton
- £13.50 - £14.47 an hour
- Day shift
- Customer service
- Annual leave
Handler - Night Shift
FedEx EU —Bedford
- £13.29 an hour
- Full-time
- Employee assistance programme
Dispensary Support
The Swan Practice —Buckingham
- From £12.82 an hour
- Part-time
- Medication administration
- Patient care
- IT
Quick apply
12d
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme

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Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
13 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

quality team jobs in steppingley, bdf

Customer Support Specialist (Application Support)

Quality Assurance Technician

Crew Member

Barista

Medical Records Clerk

Customer Complaints Advisor

Handler

Join The Team

Occupational Health Technician - Trainee

Learning & Development Trainer

Project Coordinator, (Milton Keynes)

General Assistant/Food and Beverage

Handler (Night Shift)

Administrator

Customer Assistant - In-Store Bakery - The Stadium Milton Keynes

Warehouse Handler

Store Assistant

Handler - Night Shift

Dispensary Support

Customer Care Coordinator

I want to receive the latest job alerts for quality team in steppingley, bdf

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