Property management specialist Work, Jobs in Stewkley, Bkm (with Salaries)

Regional Resolution Manager - North Counties
Peabody —Dunstable
- £50,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
11d
Housing and Property Management - Apprenticeship
Sage Homes —Northampton
- Rotating shift
- Customer service
- Organisational skills
- Communication skills
Trainee Monitoring Technician
SML Subsidence —Milton Keynes
- £26,800 - £30,000 a year
- Weekend availability
- Microsoft Excel
- Analysis skills
- In-person
- Health & wellbeing programme
Quick apply
11d
Trainee Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
Stategic Sales Property
BauWatch Group —Northampton
- £60,000 - £90,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Business development
Contract and Supplier Management Lead
MaPS —Bedford
- £75,000 a year
- Hybrid work
- Contracts
- Agile
- Annual leave
- Employee assistance programme
Voids Supervisor
Synergize LTD —High Wycombe
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Maintenance
Quick apply
4d
Trainee Property Manager
Carter Jonas —Oxford
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Work from home
12d
Hospitality Services Manager
Maria Mallaband Care Group —Aylesbury
- £41,514 a year
- Full-time
- Hospitality
- Hotel
- No degree
- Employee assistance programme
- Employee discount
10d
Assistant Property Manager
A2Dominion Group —Oxford
- £30,290 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Global Relocation Executive
Gerson Relocation Ltd —Welwyn Garden City
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
11d
Fire Safety Services Delivery Manager
Securitas UK —Milton Keynes
- £48,000 a year
- Full-time
- English
- Driving
- Travel
Quick apply
Electrician - St Albans/Harpenden based
KG Electrical Contractors —Harpenden
- £39,000 - £45,000 a year
- Full-time
- Customer service
- Maintenance
- Communication skills
- Free parking
- Referral programme
Quick apply
12d
Stategic Sales Property
BouWatch —Northampton
- £60,000 - £90,000 a year
- Sales
- English
- Business development
Regional Manager
Trinity Estates —Hemel Hempstead
- Monday to Friday
- Hybrid work
- Employee discount
- Referral programme
4d
Procurement Manager - Contract Logistics
Kuehne+Nagel —Milton Keynes
- Microsoft Excel
- Analysis skills
- No degree
Maintenance Manager
Pendley Manor —Tring
- £38,000 a year
- Full-time
- Management
- Maintenance
- Microsoft Office
- Free parking
- Employee discount
Quick apply
5d
Operations Manager
Active Care Group —Thame
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
3d
Lettings Property Lister
Connells Group —Bedford
- Full-time
- Microsoft Office
- IT
- Communication skills
Quick apply
9d
Completions Manager – Specialist Property Finance
CRS Ltd —Milton Keynes
- Hybrid work
4d

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Regional Resolution Manager - North Counties

Peabody -
Dunstable

Apply Now

Job details

£50,000 a year
11 days ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Complaint handling
Analysis skills
Leadership
Communication skills

Full job description

Our Vacancy

Regional Resolution Manager – North Counties

Lead positive change for residents and communities

We're looking for an experienced and values-driven Regional Resolution Manager to lead our resolution service across North Counties.

This is an exciting opportunity to shape resident experience across a diverse region, ensuring complaints, Member enquiries and executive correspondence are handled fairly, professionally and with a strong focus on learning and improvement.

Working closely with operational teams and regional leaders, you'll ensure residents' voices are heard, lessons are learned and services continue to evolve to meet the needs of our communities.

What you'll be doing

Leading a team of Complaint Investigators and Coordinators, you'll be responsible for delivering an effective and resident-focused resolution service.

You will:

Lead the regional approach to complaint resolution and service recovery.
Ensure complaints and enquiries are handled fairly, consistently and within agreed timescales.
Act as the escalation point for complex or sensitive complaints.
Oversee responses to MPs, Councillors and executive correspondence.
Ensure compliance with the Housing Ombudsman's Complaint Handling Code and internal governance requirements.
Identify complaint trends and recurring themes, using insight to drive meaningful improvements.
Work in partnership with operational teams to address root causes and reduce repeat complaints.
Monitor performance, risks and service improvements across the region.
Support a culture of accountability, learning and continuous improvement.

Working across geographically diverse communities, you'll understand the importance of building strong local relationships, supporting operational teams and ensuring residents receive a consistent, high-quality service regardless of location.

About You

You'll be a collaborative leader with a strong understanding of social housing and a passion for improving outcomes for residents.

You'll bring:

Significant experience in complaint handling, customer resolution, investigations or service improvement within social housing or a similarly regulated environment.
Strong understanding of the Housing Ombudsman's Complaint Handling Code and complaint handling best practice.
Knowledge of the Regulator of Social Housing Consumer Standards and the importance of resident-focused services.
Experience dealing with complaints relating to housing management, repairs, property services, tenancy issues, antisocial behaviour or resident safety.
Experience responding to MPs, Councillors, senior executives and other stakeholders.
Proven experience leading and developing successful teams.
Excellent communication and stakeholder relationship skills.
Strong analytical ability and experience using feedback and complaints data to improve service delivery.
The confidence to influence, challenge and support colleagues to deliver better outcomes.

Why this role matters

Complaints provide a unique opportunity to understand resident experiences and improve the services we provide. As Regional Resolution Manager, you'll ensure complaints are resolved fairly and transparently while driving improvements that make a real difference to residents and communities.

Our values and service standards

You'll be someone who shares our values of Being Kind, Doing the Right Thing, Loving New Ideas, Celebrating Diversity, Keeping Our Promises and Pulling Together. You'll also champion our service standards by getting things sorted, keeping residents updated, being honest and accountable, listening and supporting, and learning and improving.

Why join us?

You'll be joining a service that is passionate about helping residents flourish in their homes and communities. You'll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day.

Here’s what you’ll get when you join us:

Flexible and hybrid working
30 days' annual leave, plus bank holidays
Up to 10% pension contribution, matched 1:1
Two additional paid volunteering days each year
Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews/assessment will be held in person on the 11 August in our Houghton Hall, Dunstable Office.

Please read before you apply

You must have the right to work in the UK; we are unable to provide visa sponsorship.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Regular attendance at our Houghton Hall Office with travel across our other regions and visits to our Headquarters in London.

If you're passionate about resident experience, regulatory excellence and leading service improvement within a complex urban housing environment, we'd love to hear from you. Please apply by submitting an anonymised CV, answering a few application questions and providing a short supporting statement outlining why you're the ideal candidate for the Regional Resolution Manager role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'[email protected]

Apply Now

Refine Your Search

property management specialist jobs in stewkley, bkm

Regional Resolution Manager - North Counties

Housing and Property Management - Apprenticeship

Trainee Monitoring Technician

Trainee Customer Resolutions Advisor

Stategic Sales Property

Contract and Supplier Management Lead

Voids Supervisor

Trainee Property Manager

Hospitality Services Manager

Assistant Property Manager

Global Relocation Executive

Fire Safety Services Delivery Manager

Electrician - St Albans/Harpenden based

Stategic Sales Property

Regional Manager

Procurement Manager - Contract Logistics

Maintenance Manager

Operations Manager

Lettings Property Lister

Completions Manager – Specialist Property Finance

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