To ensure the safe, efficient, and effective daily operation of the Centre for Sport facilities, overseeing recreation assistants and customer activities on shift. The Duty Officer will uphold and implement Health & Safety standards, support team development, and play a key role in delivering a high-quality experience for all facility users.
Key Responsibilities
- Supervise and support centre assistants, ensuring smooth coordination of shift activities.
- Enforce Health & Safety regulations, normal operating procedures (NOPs), and emergency action plans (EAPs) to prevent incidents and ensure a safe environment.
- Respond promptly to accidents and administer First Aid or escalate appropriately, ensuring accurate and timely documentation of all incidents.
- Oversee daily facility cleanliness and hygiene standards; identify, report, and coordinate repairs or replacements of equipment and fixtures.
- Liaise with internal teams (Estates, contractors) for on-site maintenance and service support.
- Allocate tasks to centre assistants to ensure operational efficiency across facilities.
- Coordinate and supervise children’s programmes, including holiday camps, courses, and events or competitions.
- Provide cover for other Duty Officers during absences and assist in flexible shift coverage as needed.
- Monitor and ensure timely completion of cleaning and maintenance tasks.
- Oversee and manage two designated operational areas in agreement with the Operations Manager.
- Assist in training new and existing staff in accordance with approved training programmes, ensuring familiarity with SOPs and EAPs.
- Promote and comply with UWE policies on Health & Safety and Equal Opportunities.
- Maintain effective relationships with internal and external stakeholders and participate in relevant working groups.
- Undertake any other reasonable duties as assigned by the line manager, in consultation with the post holder.
Person Specification
- Strong leadership and team coordination skills.
- Knowledge of Health & Safety regulations and facility operations.
- Experience in customer service and incident management.
- Ability to train and mentor staff effectively.
- Excellent communication and organizational skills.
- Flexibility to adapt to varying shift patterns and operational demands.
The Part Time Duty Officer Role works a 4 week rolling Rota:
Week One:
- Tues 15.00 – 23.00 (8)
- Weds 15.45 – 23.00 (7)
- Thurs 15.45 – 23.00 (7)
Week Two:
- Tues 16.00 – 22.30 (6.5)
- Thurs 14.00 – 22.30 (6.5)
Week Three:
- Mon 07.00 – 15.00 (10)
- Weds 07.00 – 14.00 (7)
- Thurs 07.00 – 14.00 (7)
Week Four:
- Fri 07.00 – 12.45 (5.75)
- Sat 08.30 – 21.00 (12.5)
About you:
You are a natural leader with the ability to motivate, support and encourage others to achieve both individual and team goals. You value respect, fairness, equality, and openness, and foster an inclusive working environment. You are organised, results-driven, and able to prioritise effectively, even under pressure. You enjoy delivering outstanding customer service and thrive in a collaborative, team-oriented setting with strong communication at its heart.
If so, we are seeking an enthusiastic and motivated individual to join our team as a Duty Officer. The ideal candidate will bring strong organisational skills, a passion for sport and exercise, and the ability to deliver excellent customer service within a busy leisure environment.
Key Requirements:
- Two years’ industry experience in the Leisure or Health & Fitness sector
- Experience organising activities within a leisure centre setting
- Strong enthusiasm for sport, exercise, and active lifestyles
- Proven ability in customer service
- Experience in supervising staff
- Understanding of sport and exercise‑related programmes
- Excellent communication skills, with the ability to engage university staff, students, and the wider public
- Ability to both follow instructions and provide clear direction to others
- Confidence in promoting facilities and services to a diverse audience
If you are passionate about creating positive experiences and supporting an active community, we would love to hear from you.
Essential Skills and Attributes
- Communication Skills Able to communicate confidently and effectively with a wide range of people, both internally and externally.
- Problem-Solving & Multi-Tasking Demonstrates strong analytical thinking, with the ability to manage multiple tasks simultaneously in a dynamic environment.
- Digital Literacy Proficient in using Microsoft Office applications (Word, Excel, Outlook), with a good working knowledge of email and online systems.
- IT Systems Experience Experience in using computerised leisure booking or management systems.
Core Competencies
- Leadership & Motivation Able to guide, inspire, and support others to meet objectives, while fostering a respectful and inclusive workplace.
- Planning & Organisation Capable of effectively prioritising workloads and supporting others to manage time and tasks efficiently.
- Commercial Awareness Understands the financial and operational context of the university, contributing to improved service delivery and resource efficiency.
- Customer Service Excellence Committed to maintaining high standards of service, ensuring the needs of all facility users are consistently met.
- Innovation & Change Readiness Open to personal development and continuous improvement, actively seeking ways to enhance services and performance.
- Communication & Influence Communicates positively and constructively, and helps others to grow by sharing knowledge and experience.
- Personal and Team Development Actively pursues opportunities for learning, and demonstrates a genuine commitment to developing self and supporting colleagues.
- Teamwork & Collaboration Works effectively as part of a team and contributes to shared goals through cooperative effort and mutual support.
Special Conditions
- Willingness to work flexible shifts, including evenings, weekends, and bank holidays.
- The role requires regular physical activity, including lifting and setting up sports equipment.
Where is this role based?
This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 36,000 students and 4,200 staff from right across the globe. Based in Bristol, one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.
In addition to progressive pay rates, we offer a wide range of employee benefits including generous annual leave and pension schemes as well as opportunities for training and personal development.
Add your individuality to ours
UWE Bristol recognises the power of a truly diverse university community.
We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.
We particularly encourage applications from global majority candidates as we are currently under-represented in this area within UWE Bristol, however all appointments are made strictly on individual merit.
Further information
If you would like an informal discussion about this opportunity, please contact Helen Wickham on 0117 3282949 or email: [email protected]
This post is not available on a job share basis as the position is not suitable for the business and requires continuity.
Interviews are due to take place on Tuesday 23rd June 2026.
As a Disability Confident employer, we welcome applications from those who identify as having a disability.
UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time.
The University’s normal practice is that new appointments will be made at the starting point of the grade.
This post requires enhanced DBS clearance.
We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.
Should you be shortlisted you will be asked to provide your right to work documents. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.
Please note that UWE does not cover any visa or health surcharge costs.
Any candidates wishing to apply who are subsequently appointed to this role without current Right to Work in the UK can be supported to obtain the Global Talent Visa (Endorsed Funder). This will involve a self-application which is a two stage process and we recommend you read the information about each stage on the following links: https://www.gov.uk/global-talent-researcher-academic/uk-research-innovation-endorsement
You may also wish to explore other visa options which you are eligible for which will allow you to work in the UK.
Please note that UWE does not cover any visa or health surcharge costs.
