Customer service manager Work, Jobs in Stoke On Trent (with Salaries)

Customer Service Manager
Morrisons —Stoke-on-Trent
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Assistant Store Manager
Mountain Warehouse —Trentham
- Part-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Regional Customer Relationship Manager
Barchester Healthcare —Stoke-on-Trent
- From £400,000 a year
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- No degree
- Leadership
- Communication skills
Retail Showroom Assistant Manager
TILE MOUNTAIN LTD —Stoke-on-Trent
- £30,000 a year
- Weekend availability
- Customer service
- Team management
- In-person
- Employee discount
- Referral programme
Quick apply
13d
Business Development Manager (BDM) - Stoke - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Stoke-on-Trent
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
CRM Manager
Valentte —Winsford
- £40,000 - £60,000 a year
- Full-time
- CRM software
- Heavy lifting
- Analysis skills
- Work from home
- Employee discount
Quick apply
12d
Customer Account Manager (Operations)
Portable Offices (Hire) ltd —Derby
- £28,000 - £32,500 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Health & wellbeing programme
- Sick pay
Quick apply
5d
Hotel - Duty Manager
Premier Inn —Newcastle-under-Lyme
- Up to £13.86 an hour
- Full-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Floor Manager
B&M Retail —Stoke-on-Trent
- Weekend availability
- Merchandising
- Retail management
- Leadership
- Employee discount
Client Service Project Manager - Stoke On Trent
Construo —Stoke-on-Trent
- £28,000 - £40,000 a year
- Full-time
- Travel
- Budgeting
- Business
- Free parking
- Annual leave
Product Team Leader
River Island —Stoke-on-Trent
- Weekend availability
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
Assistant Manager
Starbucks —Stoke-on-Trent
- Weekend availability
- Hospitality
- Sales
- Training & development
- Store discount
- Employee assistance programme
Mindplace Centre Manager Stafford
Bupa —Stafford
- £43,000 a year
- Full-time
- Management
- Sales
- Customer service
- Gym membership
- Life insurance
Quick apply
Operations Manager
Morrisons —Stoke-on-Trent
- Continuous improvement
- Training & development
- Retail management
- Employee discount
Quick apply
Web Sales Office Manager
Jacksons Nurseries & Tea Room —Stoke-on-Trent
- £28,000 - £30,000 a year
- Full-time
- Computer literacy
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
12d
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
2d
Store Manager
Heron Foods —Newcastle-under-Lyme
- £33,000 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
Quick apply
12d
Sales Account Manager
Pentagon Secure Packaging Ltd —Nantwich
- £30,000 - £60,000 a year
- Full-time
- Sales
- Customer service
- Business development
- Free parking
Quick apply
Sales Manager
Lookers —Stoke-on-Trent
- £45,000 - £50,000 a year
- Monday to Friday
- Training & development
- Leadership
- Communication skills
- Annual leave
Quick apply

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customer service manager jobs near stoke on trent

Customer Service Manager

Morrisons -
Stoke-on-Trent

Quick apply

Job details

Permanent

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Stakeholder liaison
Internal department liaison
Performance management
Retail team management
Team management
Store management
Staff training
Customer interaction
Retail experience
Training & development
Rota coordination

Full job description

More About The Role

We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.

We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed.

Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service.

Reporting into the Store Manager, you will also:

Lead and empower colleagues to always put the customer first and deliver outstanding customer service
Listen and respond to our customers feedback and react accordingly
Ensure market leading availability across the store.
Work with the other Managers in store to lead a supportive and performance driven department
Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
Deliver training to ensure team have the capability and confidence to deliver their role
Enable colleagues to work with confidence across various departments
Identify and develop talent within the department
Build effective relationships with other operating departments
Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
Take a leadership role within the store
Ensure resource is planned thoroughly

How do we say thank you?

You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.

Want more?

Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.

No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here.

About The Company

Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.

The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

About You

Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

Experience of managing a team in a fast paced environment
You will need to be a great communicator who can share knowledge, experience and best practices
You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
You must be adaptable to change, whilst being able to challenge effectively
As a Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

Quick apply

Refine Your Search

customer service manager jobs in stoke on trent

Customer Service Manager

Assistant Store Manager

Regional Customer Relationship Manager

Head of Project Management Office (PMO)

Retail Showroom Assistant Manager

Business Development Manager (BDM) - Stoke - Circa 41k Package - 53k OTE Uncapped

CRM Manager

Customer Account Manager (Operations)

Hotel - Duty Manager

Floor Manager

Client Service Project Manager - Stoke On Trent

Product Team Leader

Assistant Manager

Mindplace Centre Manager Stafford

Operations Manager

Web Sales Office Manager

Operations Manager

Store Manager

Sales Account Manager

Sales Manager

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