Service delivery manager Work, Jobs in Stoke On Trent St6 (with Salaries)

Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Warehouse Manager
Mountain Group —Stoke-on-Trent
- £35,000 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
10d
Service Manager - Supported Living
Independence Support Ltd —Crewe
- £40,000 a year
- Full-time
- Management
- Organisational skills
- In-person
Quick apply
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Service Delivery Manager Northern Europe
Sibelco —Talke
- Computer Science
- English
- Bachelor's degree
Quick apply
9d
Warehouse Supervisor
Simarco —Stoke-on-Trent
- £14.10 - £16.22 an hour
- Full-time
- Customer service
- Warehouse experience
- IT
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Manager
Morrisons —Stoke-on-Trent
- Hospitality
- Team management
- Employee discount
Quick apply
Store Manager
The White Company —Milton
- Employee discount
Customer Service & Operations Manager
Sustain Homes Limited —Didsbury
- From £38,000 a year
- Full-time
- Customer service
- Project management
- Organisational skills
Quick apply
13d
Travel & Purchasing Coordinator- Exhibitions & Events
EA Spaces Ltd —Stoke-on-Trent
- £26,500 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
Deputy Store Manager
Lidl —Leek
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Live in Support Worker
Upwards Care Solutions —Stoke-on-Trent
- £830.17 a week
- Full-time
- In-person
- Care plans
- Annual leave
Quick apply
13d
Maintenance Manager (HV/LV)
Midlands Power Networks Ltd —Stoke-on-Trent
- £23 - £25 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Free parking
- Bereavement leave
Quick apply
12d
Assistant Store Manager
Mountain Warehouse —Stoke-on-Trent
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
VacancyTitle: Housing Manager
Housing 21 —Crewe
- £33,743 - £50,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Sick pay
Cleaning Manager
Staffordshire University —Stoke-on-Trent
- £33,482 - £38,249 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Customer Delivery Coordinator
Staffs Fitness Ltd —Stoke-on-Trent
- £26,437 a year
- Full-time
- Customer service
- Project management
- Organisational skills
- Free parking
- Gym membership
Quick apply
3d
Junior People Partner
Hometree Group —Stoke-on-Trent
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- IT
- In-person
- Employee discount
Quick apply
13d
Catering Manager
Mellors Catering Services Limited —Macclesfield
- £14.40 an hour
- Full-time
- Culinary experience
- Cooking
- Supervising experience
Quick apply
Deputy Store Manager
Starbucks —Stoke-on-Trent
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme

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service delivery manager jobs near stoke on trent st6

Screening Service Manager

PayStream Accounting Services -
Altrincham

Quick apply

Job details

Permanent | Full-time
£50,000 - £60,000 a year

Benefits

Casual dress
Company events

Qualifications

Customer service
GCSE
Communication skills

Full job description

We’re seeking a Service Manager to join our growing Technology Team, Tifo, at our Altrincham office.

This is a pivotal role responsible for leading the delivery of our client-facing services, ensuring exceptional customer experiences across onboarding, support, implementations, candidate screening, and disclosure services.

This is an exciting opportunity for someone with a strong background in screening or candidate onboarding who is ready for the next step up and take ownership of a growing function and play a key role in shaping the future of our platform offering. Working closely with our Product and Operations teams, you'll ensure services are delivered efficiently, commercially, and in line with our commitment to service excellence.

This is a hands-on leadership role for someone who thrives on delivering results, driving continuous improvement, and building strong relationships with clients, suppliers, and internal stakeholders.

Hybrid working available subject to training and probation.

The Role

Lead the delivery of implementations, support services, and professional services, ensuring services are delivered efficiently, on time, and to a high standard.
Manage customer escalations and ensure timely and effective resolution of service issues.
Define, monitor, and report on service levels, KPIs, and customer satisfaction metrics.
Drive continuous improvement across service delivery processes, systems, and tools.
Work closely with Product, Technology, and Account Management teams to ensure services align with business objectives and customer needs.
Participate in client reviews, providing insight into service performance and opportunities for improvement.
Establish and maintain effective incident management processes and communication plans.
Lead and develop the professional services function, including candidate screening, outsourced processing, and disclosure services.
Act as the subject matter expert on DBS processes and the DBS Code of Practice.
Support the growth and development of new verification and screening services.
Manage supplier relationships, governance reviews, audits, and performance monitoring.
Coordinate and support client audit requests and compliance activities.
Implement and manage customer feedback initiatives, including NPS measurement and service benchmarking.
Foster a culture of ownership, collaboration, continuous improvement, and service excellence across the team.

The Person

Experience within service delivery, onboarding, compliance, screening, professional services, or operational management.
Strong understanding of DBS processes, candidate screening, or regulated compliance environments would be highly advantageous.
Proven ability to manage multiple priorities while maintaining high standards of customer service.
Excellent stakeholder management and communication skills.
Strong commercial awareness with the ability to balance service quality and operational efficiency.
Analytical and process-driven, with a focus on continuous improvement.
Confident managing escalations and resolving complex service issues.
Experience working cross-functionally with operational, technical, and commercial teams.
Self-motivated with a strong sense of ownership and accountability.
A proactive individual who enjoys solving problems and driving positive change.
A natural leader who can inspire others and build strong working relationships.
Someone who thrives in a fast-paced environment and enjoys seeing initiatives through to successful completion.

Requirements:

Minimum 5 GCSEs including grade C in Math’s and English GCSE (or equivalent)
Exposure to DBS/criminal checks
5+ years working in onboarding/screening across a variety of regulated industries
Customer service, professional service or operations experience at a senior level

Progression:

Professional qualification financial support with up to 6 days paid study leave for professional qualifications
Training and personal development
Clear objectives and paths for progression

Holidays:

24 days plus Bank Holidays which increase with length of service
Plus your birthday off

Benefits:

Great Place to Work certified!
Company social events, treats and rewards
Casual dress everyday
Long service awards
Enhanced maternity/paternity benefits
Access to mental health first aiders and a support service
Free fresh fruit delivered twice a week
Personal accident cover
Being part of an amazing culture within a company

Visit our website, Facebook and LinkedIn pages to see what our employees have to say and what we’ve been up to!

PayStream Accounting Services Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Pay: £50,000.00-£60,000.00 per year

Ability to commute/relocate:

Altrincham WA14 4RW: reliably commute or plan to relocate before starting work (required)

Experience:

Pre-Employment Screening: 3 years (required)

Work Location: Hybrid remote in Altrincham WA14 4RW

Quick apply

Refine Your Search

service delivery manager jobs in stoke on trent st6

Screening Service Manager

Warehouse Manager

Service Manager - Supported Living

Service Delivery Manager

Service Delivery Manager Northern Europe

Warehouse Supervisor

Customer Service Manager

Store Manager

Customer Service & Operations Manager

Travel & Purchasing Coordinator- Exhibitions & Events

Deputy Store Manager

Live in Support Worker

Maintenance Manager (HV/LV)

Assistant Store Manager

VacancyTitle: Housing Manager

Cleaning Manager

Customer Delivery Coordinator

Junior People Partner

Catering Manager

Deputy Store Manager

I want to receive the latest job alerts for service delivery manager in stoke on trent st6

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