Retail customer service representative Work, Jobs in Stourbridge, Wmd (with Salaries)

Customer Service
Grain and Frame —Oldbury
- £30,000 - £35,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
5d
Customer Service Representative
Reconomy Connect —Telford
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Referral programme
Customer Service
Emerald Green Energy Ltd —Birmingham
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
11d
Customer Service/Sales Assistant
Growth —Birmingham
- £490 - £650 a week
- Full-time
- Bilingual
- Hospitality
- Sales
- Referral programme
Quick apply
1d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Customer Service/Sales Assistant
Eminence Org —Birmingham
- £490 - £720 a week
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
3d
Customer Services Assistant
Central Coop —Birmingham
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
4d
Retail Customer Service Assistant
bp Retail —Newport
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
12d
Customer Service Assistant Over 18
Tenpin —Stafford
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Sales & Customer Service Executive
Cytoplan Ltd —Worcester
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service/Sales Assistant
TheGrowthGroup.UK —Birmingham
- £490 - £680 a week
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Referral programme
Quick apply
3d
Customer Services Advisor
Halfords —Telford
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Customer Service Logistics Coordinator (Fixed Term Contract)
IPL Schoeller —Birmingham
- Customer service
- Contracts
Quick apply
Car Sales / Customer Service
Carsa Limited —Cannock
- £28,000 - £60,000 a year
- Sales
- Customer service
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
3d
Customer Services Assistant - Instore Bakery
ChelmsfordStarCoop —Lichfield
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
Customer Services Assistant - Instore Bakery
Central Coop —Lichfield
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
Customer Services Assistant
Chelmsford Star Co-operative Society —Solihull
- £12.75 an hour
8d
Customer Service Coordinator - Business & Industry
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Referral programme
Customer Service/Sales Expert
Travis Perkins —Redditch
- Weekend availability
- Sales
- Customer service
- Employee discount
5d
Customer Service Assistant (Games)
HB Leisure —Tamworth
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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Customer Service

Grain and Frame -
Oldbury

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
5 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
On-site parking

Qualifications

Microsoft Word
Sales support
Microsoft Outlook
Customer service
ERP systems
Communication skills

Full job description

Customer Experience & Aftercare Advisor

Location: Oldbury, West Midlands
Salary: £30,000 – £35,000 per year, depending on experience
Type: Full-time, Permanent
Hours: Monday to Friday, 8:00am – 4:30pm / 9:00am - 5:30pm (depending on preference)
Weekends: No weekends
Working Pattern: Office-based

The Opportunity

Grain and Frame is looking for a thoughtful, organised and confident Customer Experience & Aftercare Advisor to join our small team.

This is a varied customer-focused role in a growing premium furniture business. You will support customers before and after their purchase, help resolve delivery or product issues, and play an important part in making sure every customer feels listened to, respected and well looked after.

This is not a call centre role. You will be given trust, support and responsibility, with regular Monday to Friday hours, no weekend work and a stable working pattern; 8:00 am – 4:00 pm or 9:00 am - 5:30 pm, depending on your preference.

About Grain and Frame

Grain and Frame is a growing furniture brand specialising in premium dining tables and home furniture.

We are a small, friendly team based in Oldbury, with a focus on quality products, honest communication and excellent customer care. Our customers are often making an important purchase for their home, so the way we support them really matters.

You will be joining a business where people work closely together, help each other and take pride in doing things properly.

About the Role

As our Customer Experience & Aftercare Advisor, you will be a key point of contact for customers via phone and email.

You will receive sales calls from customers who are interested in our dining tables and chairs, helping guide them through their options so they can choose the right furniture for their home.

You will also help with delivery updates, aftercare questions and product-related issues. When something has gone wrong, such as a damaged item or a delivery issue, you will help guide the customer through the next steps in a calm, clear, and reassuring way.

You will work closely with our warehouse, logistics team and our team to make sure customer issues are followed through properly and resolved fairly.

Key Responsibilities

Your responsibilities will include:

Responding to customer enquiries by phone and email
Supporting customers before, during and after their purchase
Helping resolve delivery issues, product concerns and aftercare queries
Handling damaged product complaints calmly and professionally
Coordinating with the warehouse, logistics team and courier partners
Booking deliveries, collections and replacements where needed
Keeping customers updated clearly and proactively
Maintaining accurate records across Gmail, Google Sheets and courier systems
Sharing feedback with the rest of the team, where customer issues or patterns could be improved

About You

We are looking for someone who is naturally calm, friendly and well organised.

You should enjoy helping people, be confident speaking on the phone, and stay composed when a customer is upset or frustrated. You do not need to have all the answers straight away, but you do need to be willing to listen, ask the right questions and follow things through.

You would be a great fit if you are:

Warm, calm and professional with customers
Confident speaking on the phone
Clear and thoughtful when writing emails
Well organised and reliable
Good at managing your own workload
Comfortable working as part of a small team
Able to stay fair and balanced in difficult conversations
Practical and solution-focused
Empathetic without taking things personally
Comfortable using email, spreadsheets and business systems
Someone who takes pride in doing a job properly

Experience

Previous experience in a customer-facing role is important. This could be in customer service, customer experience, aftercare, sales support, retail, hospitality, admin, reception work, logistics support or another people-focused role.

Experience dealing with complaints, delivery issues, product issues or aftercare queries would be helpful, but we are more interested in your character, communication style and ability to stay calm and organised.

Experience using Gmail, Google Sheets, courier systems or ERP systems would be useful, but training can be provided.

What Makes This Role a Good Opportunity

This is a stable, rewarding role in a growing business where your contribution will be noticed.

You will work closely with the owners and the wider team, with clear expectations, support when needed and the trust to manage your responsibilities. Because we are a small team, you will have variety in your day and the opportunity to make a real difference to how customers experience Grain and Frame.

This role would suit someone who wants to feel valued at work, be part of a supportive team and take ownership of meaningful customer relationships.

What We Offer

£30,000 – £35,000 per year, depending on experience
Full-time, permanent role
Monday to Friday working hours
No weekend work
8:00 am – 4:30 pm / 9:00 - 5:00 pm working day
Free on-site parking
Staff discount
Company pension
Holiday allowance
Relaxed dress code
Small, friendly team environment
Direct access to the business owners
A trusted role with real responsibility
Supportive, non-corporate working culture

This Role Could Be Right For You If...

You are looking for a stable, positive role where you can use your communication skills, help customers and be part of a small team.

You enjoy bringing calm to difficult situations, solving problems and making people feel reassured. You are organised, dependable and like the idea of working somewhere that values kindness, common sense and doing things properly.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
On-site parking

Ability to commute/relocate:

Oldbury B69 2RE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

retail customer service representative jobs in stourbridge, wmd

Customer Service

Customer Service Representative

Customer Service

Customer Service/Sales Assistant

Customer Care Agent (Hybrid)

Customer Service/Sales Assistant

Customer Services Assistant

Retail Customer Service Assistant

Customer Service Assistant Over 18

Sales & Customer Service Executive

Customer Service/Sales Assistant

Customer Services Advisor

Customer Service Logistics Coordinator (Fixed Term Contract)

Car Sales / Customer Service

Customer Services Assistant - Instore Bakery

Customer Services Assistant - Instore Bakery

Customer Services Assistant

Customer Service Coordinator - Business & Industry

Customer Service/Sales Expert

Customer Service Assistant (Games)

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