It support officer Work, Jobs in Stratton Saint Margaret, Wil (with Salaries)

Homeline Response Officer x4
Swindon Borough Council —Swindon
- £30,518 a year
- Full-time
- English
- Microsoft Office
- First Aid Certification
Quick apply
3d
Prevention Housing Officer x 2
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Customer service
- English
- Travel
Quick apply
3d
Housing Solutions - Homelessness and Accommodation Officer
PublicaGroup —Cirencester
- £33,341 - £34,799 a year
- Hybrid work
- Driving
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Feedback Housing Officer x4
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
Quick apply
3d
Property Condition Housing Officer x2
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
3d
Rents Housing Officer x3
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Hybrid work
- English
- Travel
Quick apply
3d
Enforcement Housing Officer
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- English
- Travel
- Organisational skills
Quick apply
3d
Employer Engagement Officer Construction - 12m FTC
New College Swindon —Swindon
- £28,416 - £29,574 a year
- Full-time
- Driving
- Organisational skills
- IT
Quick apply
8d
Admissions and Transitions Officer
New College Swindon —Swindon
- £22,951 - £28,754 a year
- Full-time
- English
- Administrative experience
- Care plans
Quick apply
2d
Exam Access Arrangements Officer
New College Swindon —Swindon
- £23,032 - £25,170 a year
- Full-time
- Microsoft Access
- English
- Microsoft Office
Quick apply
2d
Supported Housing Officer
Swindon Borough Council —Swindon
- £38,220 a year
- Part-time
- Hybrid work
- English
- Travel
Quick apply
3d
Sheltered Housing Officer
Swindon Borough Council —Swindon
- £32,597 a year
- Full-time
- Customer service
- English
- Travel
Quick apply
3d
MRC Head Office - Operations Officer
UK Research and Innovation —Swindon
- £30,895 a year
- Part-time
- Microsoft Office
- Administrative experience
- Presentation skills
- Annual leave
- Employee assistance programme
2d
Monitoring and Evaluation Manager
UK Research and Innovation —Swindon
- £37,841 a year
- Temporary
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Information Governance Officer
UK SBS Ltd —Swindon
- £34,101 a year
- Full-time
- Organisational skills
- IT
- Communication skills
9d
Engagement Housing Officer
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Customer service
- English
- Travel
Quick apply
3d
Planning Officer (Applications)
SouthOxfordshireAndVale —Abingdon
- £46,402 - £52,892 a year
- Microsoft Powerpoint
- Microsoft Word
- No degree
- Flexible schedule
Quick apply
12d
ASC Complex Case Officer
Swindon Borough Council —Swindon
- £35,412 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick apply
3d
IT Support Officer
University of Oxford TSS —Oxford
- £16.92 an hour
- Temporary
- Windows
- Communication skills
Loss Prevention Officer
TK Maxx —Swindon
- Full-time
- Employee assistance programme
- Employee discount

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Homeline Response Officer x4

Swindon Borough Council -
Swindon

Quick apply

Job details

Full-time
£30,518 a year
3 days ago

Qualifications

Driving Licence
English
Microsoft Office
Senior care
First Aid Certification
Driving
Communication skills

Full job description

Homeline Response Officer x4

Ref: 178722

Salary: £30,518 p.a. plus benefits

37 hours per week

FTC – 12 months

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your next role

We are looking for four Homeline Response Officers within our Homeline team on a fixed-term basis, who are motivated, enthusiastic and team players.

The role involves supporting the delivery of a 24-hour emergency call service for elderly individuals, people with disabilities, and those with chronic health conditions. The ideal candidate will have experience working in a customer-focused environment and demonstrate empathy and strong communication skills. A current full UK driving licence is required, along with experience in the care or telecare sector. You should also be confident in dealing with the public in potentially difficult or stressful situations, whether face-to-face or over the telephone, with experience supporting elderly individuals being advantageous.

You will also need a good working knowledge of Microsoft office applications as well as excellent telephone manner and a systematic approach to working within a fast-paced environment, with the ability to multi-task. Accuracy and communication skills are key as well as the ability to work independently and remain calm under pressure and in distressing situations.

What you’ll be doing

Respond quickly to emergency calls, providing on-site support within target response times.
Deliver urgent care, including first aid, CPR, and coordinating emergency services where needed.
Safely assist fallen service users using specialist lifting equipment.
Carry out welfare visits, monitor wellbeing, and ensure telecare equipment is working effectively.
Install, configure, maintain, and remove telecare systems in homes and supported settings.
Complete accurate records, reports, and referrals, including safeguarding and risk concerns.
Liaise with families, healthcare professionals, and emergency services to coordinate care.
Support hospital discharges and assess service users’ needs, identifying additional support where required.
Contribute to a 24/7 service through shift work, on-call duties, and teamwork, including mentoring new staff.

Demonstrate resilience and professionalism when dealing with complex or distressing situations, always maintaining a calm and supportive approach.
Consistently work within the Values and Behaviours framework of Swindon Borough Council, ensuring high standards of care, integrity, and accountability in all interactions.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

You will be subject to an enhanced Disclosure and Barring Service Check.

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, revitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your next steps

Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply.

For further information about the role please contact Alicia Fry, Homeline and Telecare Manager on: [email protected]

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

If you are experiencing technical issues submitting your application, please email [email protected]

Closing date: 04 August 2026

Interview date: By Arrangement

Quick apply

Refine Your Search

it support officer jobs in stratton saint margaret, wil

Homeline Response Officer x4

Prevention Housing Officer x 2

Housing Solutions - Homelessness and Accommodation Officer

Feedback Housing Officer x4

Property Condition Housing Officer x2

Rents Housing Officer x3

Enforcement Housing Officer

Employer Engagement Officer Construction - 12m FTC

Admissions and Transitions Officer

Exam Access Arrangements Officer

Supported Housing Officer

Sheltered Housing Officer

MRC Head Office - Operations Officer

Monitoring and Evaluation Manager

Information Governance Officer

Engagement Housing Officer

Planning Officer (Applications)

ASC Complex Case Officer

IT Support Officer

Loss Prevention Officer

I want to receive the latest job alerts for it support officer in stratton saint margaret, wil

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