Head of customer experience Work, Jobs in Suffolk (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Area Coach
GAD Corporation (do not delete) —Ipswich
- £11 - £22 an hour
- Sales
- Maths
- Accounting
- Employee discount
6h
Head of Procurement
Project Interim —Bury St. Edmunds
- Up to £90,000 a year
- Full-time
- Engineering
- ERP systems
- Analysis skills
Quick apply
Head of Finance for Site Delivery
Sizewell C —Felixstowe
- £110,000 - £150,000 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Leadership
Customer Service Supervisor
Vollers UK Ltd —Bury St. Edmunds
- £32,000 - £33,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Health & wellbeing programme
Quick apply
Player Safety Analyst - Online iGaming
Onyx Gaming —Colchester
- From £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Free parking
Quick apply
14d
Trainee Cruise Sales Consultant
Fred. Olsen —Ipswich
- £23,132 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Employee discount
11d
Property Maintenance Administrator Trainee Property Manager
Block Management UK Ltd —Sudbury
- £25,000 - £28,000 a year
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Free parking
Quick apply
7d
Fostering Team Manager
Compass Fostering —Thetford
- £43,000 - £56,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
Contact Centre Advisor (Fixed-Term Contract)
Fred. Olsen —Ipswich
- £23,132 a year
- Full-time
- Customer service
- Computer literacy
- English
- Employee discount
Property Services Delivery Manager
Solo Housing (East Anglia) —Bury St. Edmunds
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
Pay & Benefits Administrator - Hybrid Working
TrustFord —Colchester
- Hybrid work
- Microsoft Excel
- Hotel
- Annual leave
- Employee discount
Vehicle Movement Administrator
Knowles Fleet —Colchester
- £28,129.46 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Health & wellbeing programme
Quick apply
13h
Fleet Administrator (Vehicle Applications & Ordering )
Knowles Fleet —Colchester
- £28,129.46 - £30,137.27 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
1d
FOH Team Member
Boom Battle Bar - Ipswich —Ipswich
- £10.50 an hour
- Part-time
- Hospitality
- Bar
Quick apply
Business Intelligence Analyst
OCS Group —Ipswich
- Monday to Friday
- Data analysis skills
- SQL
- Analysis skills
Quick apply
11d
Sales Manager
The Pallet Network —Haverhill East
- Full-time
- Hybrid work
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Assistant - Fashion, Home & Beauty - Bury St Edmunds
Marks & Spencer —Bury St. Edmunds
- £13.41 an hour
- Part-time
- Employee discount
3d
Supporter Services Administrator
World Horse Welfare —Norwich
- £28,148 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
12d
Guest Service Assistant (Nights)
Holiday Inn Ipswich-Orwell —Ipswich
- £12.71 an hour
- Part-time
- English
- Microsoft Office
- Hotel
- Free parking
- Employee discount
Quick apply

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head of customer experience jobs near suffolk

Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

head of customer experience jobs in suffolk

Customer Service Advisor - Remote

Area Coach

Head of Procurement

Head of Finance for Site Delivery

Customer Service Supervisor

Player Safety Analyst - Online iGaming

Trainee Cruise Sales Consultant

Property Maintenance Administrator Trainee Property Manager

Fostering Team Manager

Contact Centre Advisor (Fixed-Term Contract)

Property Services Delivery Manager

Pay & Benefits Administrator - Hybrid Working

Vehicle Movement Administrator

Fleet Administrator (Vehicle Applications & Ordering )

FOH Team Member

Business Intelligence Analyst

Sales Manager

Customer Assistant - Fashion, Home & Beauty - Bury St Edmunds

Supporter Services Administrator

Guest Service Assistant (Nights)

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