Implementation specialist Work, Jobs in Sunderland, Twr (with Salaries)

Customer Service Advisor
Barclays —Sunderland
- Monday to Friday
- Hybrid work
- Computer skills
- Communication skills
- Time management
2d
Senior Housing Specialist
i-Jobs —Newcastle upon Tyne
- £175 a day
- Full-time
- Project management
- Software development
- In-person
Quick apply
5h
Experts at Hand Lead
South Tyneside Council —South Tyneside
- £53,460 a year
- Full-time
- Leadership
Senior Ecommerce Implementation Consultant
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
Quick apply
5d
Procurement Specialist/Senior Procurement Specialist
The Newcastle upon Tyne Hospitals NHS Foundation Trust —Newcastle upon Tyne
- £32,073 - £48,117 a year
- Full-time
- Analysis skills
- Communication skills
Junior Category Specialist
Essentra —Jarrow
- Hybrid work
- Annual leave
- Employee assistance programme
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Sage Intacct Implementation Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Software troubleshooting
- Customer service
- Business development
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- CRM software
- School
- Annual leave
- Employee discount
Quick apply
Quality and Compliance Officer
UK MANAGEMENT COLLEGE —Sunderland
- £26,437 - £26,438 a year
- Administrative experience
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
13d
Inclusion Mentor
Education Partnership North East (EPNE) —Sunderland
- £25,949 a year
- Part-time
- Experience working with individuals with disabilities
- Communication skills
- Free parking
- Employee discount
13d
Technical Solutions Analyst (12-month fixed term)
University of Sunderland —Sunderland
- £38,786 - £46,049 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Annual leave
4d
Head of Counter Fraud Learning & Development
Cabinet Office —Newcastle upon Tyne
- £69,308 - £80,342 a year
- Full-time
- Presentation skills
- Contracts
- Training & development
- Annual leave
11d
Quality Assurance Auditor & Advisor
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
6d
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- APIs
- AI
Senior Salesforce Architect
Ocado Retail —Sunderland
- Full-time
- Hybrid work
- Salesforce
- AI
- Leadership
- Annual leave
Government Counter Fraud Profession Centre of Learning - GCFP Learning Specialist
Cabinet Office —Newcastle upon Tyne
- £45,292 - £53,629 a year
- Full-time
- Presentation skills
- Travel
- Contracts
- Annual leave
5d
Assurance Lead for the Government Counter Fraud Profession (GCFP)
Cabinet Office —Newcastle upon Tyne
- £57,204 - £68,558 a year
- Full-time
- Presentation skills
- Continuous improvement
- Annual leave
Head of Health, Safety & Environment
Offshore Renewable Energy Catapult —Blyth
- £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- No degree
Quick apply
2d
Project Engineer
Krystal Technology —Wallsend
- £38,000 a year
- Full-time
- PMP
- Analysis skills
- Continuous improvement
Quick apply
6d

I want to receive the latest job alerts for implementation specialist in sunderland, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

implementation specialist jobs near sunderland, twr

Customer Service Representative jobs in Sunderland

Compliance Officer jobs in Sunderland

Business Analyst jobs in Newcastle Upon Tyne

Head Of Learning And Development jobs in Folkestone

Head Chef jobs in Bristol

Head Of Learning And Development jobs in Motherwell

Head Of Learning And Development jobs in Bedford

Software Development Apprenticeship jobs in Manchester

Head Of Learning And Development jobs in Portsmouth

Lead Counter jobs in New Milton

School Designated Safeguarding Lead jobs in Manchester

Safeguarding Lead jobs in North West Region

Cash Hand jobs in Swansea

Lead Hand jobs in Gloucester

Lead Hand jobs in Chatham

Transformation Lead Healthcare jobs in London

Cash In Hand jobs in Gravesend

Lead Hand jobs in Harrow

Cash In Hand jobs in Kingston Upon Hull Hu3

Customer Service Administrator jobs in London

Customer Service Advisor

Barclays -
Sunderland

Apply Now

Job details

Permanent
2 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
Microsoft Office Suite
Risk management
Computer skills
Customer support
Customer interaction
Communication skills
Time management

Full job description

Date live: 21/08/2026

Business Area: Barclays Payments Merchant Services

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000126322

Join Barclays as a Customer Service Advisor, where you’ll begin by developing strong core telephony skills through hands-on training and ongoing support. Leading on from this, you’ll progress through a structured development path that includes complaints handling training and over time, more specialist skill sets. This layered approach is designed to create a flexible, capable team that can respond confidently to evolving service demands. At Barclaycard Payments Merchant Services, we’re building a team of adaptable, skilled professionals who can deliver high-quality service across a range of customer needs. If you’re passionate about delivering great service and looking for a role where you can learn, grow and thrive, we’d love to hear from you.

The training will be on a full-time basis for the duration of 7 weeks.

Monday-Friday 9am-5pm.

To be successful as a Customer Service Advisor, you should have:

Experience in customer service (internal or external).
Ability to manage a high volume of customer queries without compromising quality.
Excellent communication skills, both written and verbal, with the ability to tailor your message.
Solid PC skills, including proficiency in Microsoft Office.

Some other highly valued skills may include:

A genuine desire to develop and progress your career.
Confidence in balancing personal, team and client commitments.
Strong time management skills, with the ability to prioritise in fast-paced, governed environments.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This is more than just a job, it’s a chance to build a career in a supportive, forward-thinking environment where your development is mapped and your growth is supported every step of the way.

This role is based in Sunderland, with a hybrid working model of working a minimum of 3 days per week in the office.

Purpose of the role

To address customer questions, concerns or requests while maintaining customer service expectations.

Accountabilities

Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.
Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.
Management and maintenance of customer records and documentation to ensure accuracy.
Participation in training and development initiatives to improve customer skills, knowledge, and services.
Identification of industry trends and developments related to customer service to implement best practice in customer care.
Execution of escalation requests to the relevant team or senior management as required in a timely manner.
Execution of customer service activities through various communication channels including chat, email, and phone.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

implementation specialist jobs in sunderland, twr

Customer Service Advisor

Senior Housing Specialist

Experts at Hand Lead

Senior Ecommerce Implementation Consultant

Procurement Specialist/Senior Procurement Specialist

Junior Category Specialist

Support Specialist

Sage Intacct Implementation Specialist

Customer Success Manager

Quality and Compliance Officer

Inclusion Mentor

Technical Solutions Analyst (12-month fixed term)

Head of Counter Fraud Learning & Development

Quality Assurance Auditor & Advisor

Business Analyst - Newcastle

Senior Salesforce Architect

Government Counter Fraud Profession Centre of Learning - GCFP Learning Specialist

Assurance Lead for the Government Counter Fraud Profession (GCFP)

Head of Health, Safety & Environment

Project Engineer

I want to receive the latest job alerts for implementation specialist in sunderland, twr

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected