Business administration apprentice Work, Jobs in Sunderland (with Salaries)

IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
3d
Customer Operations Executive Apprentice
Pentland Brands —Sunderland
- Hybrid work
- Analysis skills
- Employee discount
- Flexible schedule
3d
Apprentice Property Surveyor
Gateshead Council —Gateshead
- £24,796 a year
- Full-time
- Hybrid work
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
- Employee discount
3d
Business Admin Apprentice
Skills 4 Group —Cramlington
- £12,480 a year
- CRM software
- Microsoft Office
- Data entry
1d
Apprentice Digital Learning Content Creator
Vertu Motors —Gateshead
- £24,784.50 a year
- Full-time
- Microsoft Office
- Training & development
- AI
Quick apply
1d
Legal Assistant
North Tyneside Council —North Tyneside
- £28,598 - £30,024 a year
- Part-time
- Hybrid work
Finance Apprentice
Raytec Ltd —Ashington
- Full-time
- Communication skills
- Health & wellbeing programme
Quick apply
3d
Business Practitioner Apprentice
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Backworth
- £12.71 an hour
- Full-time
- Data entry
- Communication skills
- Annual leave
8d
Finance Apprentice
KCR —Durham
- £24,000 - £26,000 a year
- Full-time
- Analysis skills
- Computer skills
- Accounting
Quick apply
3d
Client Accounting Services Apprentice
TC-Group —Ferryhill
- £14,600 - £24,000 a year
- Full-time
- Management
- Microsoft Office
- Accounting
- Annual leave
- Work from home
Quick apply
Business Administration Apprentice
New College Durham —Crook
- £226.50 a week
- Full-time
- Computer literacy
- Microsoft Office
- Communication skills
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Retail Marketing Apprentice
Vertu Motors —Gateshead
- £8 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Employee discount
Quick apply
Rainbow Care Group - Level 3 Business Administration Apprenticeship
Impact Futures Candidate Team —Gateshead
- £8 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
Quick apply
Corporate Finance & Data Analysis School or College Leaver
Azets —Newcastle upon Tyne
- Full-time
- Hybrid work
- Master's degree
- AI
- School
- Employee assistance programme
- Employee discount
Quick apply
9d
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply

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business administration apprentice jobs near sunderland

IT Support Analyst Apprentice

APPRENTIFY GROUP -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£25,878 a year
3 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Microsoft Word
GCSE
Ticket management
Microsoft Office Suite
Technical support incident logging
Customer support
Communication skills
Help desk

Full job description

Opportunity information

Salary £25878 per year
Duration 15 months
Advert closing date 21/08/2026

Description

The National Lottery Community Fund distributes money raised by National Lottery players to support charities and community projects across the UK. They fund community projects that help people connect, grow and build a better future. They focus on supporting people facing poverty, disadvantage or discrimination. By 2030, they will share over £4 billion to create stronger, fairer communities across the UK.

To help them with this mission, they are now looking to bring an IT Support Analyst Apprentice into their friendly, welcoming IT Support team.

In this role, you will provide support to IT Service and Operations, working closely with IT Support Analysts and the IT Service and Operations Support Officer. Reporting directly to the IT Support Team Leader, you will be responsible for supporting the smooth delivery of IT services, focused on high-quality user experience, while undertaking formal training as part of an apprenticeship programme. This role is designed to develop core IT support skills, including troubleshooting, user support, and service administration, with a focus on delivering excellent customer service and learning through hands-on experience.

Key responsibilities:

Log all calls received in a timely and accurate manner in accordance with Service Desk processes and procedures.
Execute basic tickets generated by telephone call, email and service portal, providing efficient, effective and customer focused service to staff.
Support the satisfactory conclusion of all incidents as quickly as possible in accordance with Service Level Agreements (SLAs).
Participate in regular team meetings.
Maintain an understanding of customer focused service delivery.
Actively participate in apprenticeship training, shadowing experienced team members and completing coursework and assessments as required.

Knowledge, skills and experience:

Strong interest in IT and technology, with a desire to build a career in IT support.
Awareness of working within a customer service or service desk environment.
Awareness of working with procedural guidance.
Awareness of cyber security landscape/ threats/ procedures.
Knowledge of Microsoft computer applications, including Excel and Word.
Able to demonstrate good communication skills, both verbal and written.

Work Perks and Benefits:

Hybrid role, with at least 4 days per week in the office to begin with
Flexible working arrangements
Generous annual leave allowance – starting at 25 days per year + Bank Holidays
Three days - Paid volunteering leave
Pension scheme - The Fund operates two pension schemes, Alpha - Principal Civil Service Pension Scheme and a Partnership Pension Scheme with Legal & General
Great healthcare plan
Eye test and glasses coverage
Employee assistance programme and discount scheme
Cycle to Work scheme
Enhanced paid maternity/ paternity/ adoption leave
And much more!

Entry requirements

GCSE maths and English at grade C/ level 4 or above.
Strong interest in IT and technology, with a desire to build a career in IT support.

Training to be provided

As organisations continue to rely on digital systems and infrastructure, having skilled IT professionals in place is essential to maintaining performance, security, and business continuity. The Apprentify Information Communications Technician Level 3 Apprenticeship equips employees with the core technical knowledge and workplace skills required to support IT systems and deliver effective technical support.

Unlike purely technical courses, this programme combines technical capability with professional behaviours, recognising that effective IT support relies on both. Through structured learning and real workplace application, employees develop the skills to troubleshoot issues, support users, and maintain systems with confidence.

By the end of the programme, learners are equipped to manage everyday IT challenges, support infrastructure and systems, and communicate effectively with stakeholders across the organisation.

Things to consider

Salary £25,878.
Hybrid role, with minimum of 4 days per week in the office to begin with.
A CIFAS check and EDI monitoring form will be requested for all shortlisted candidates.

Skills required

Future prospects

Information Communications Technician Level 3 Apprenticeship.

Newcastle Upon Tyne, Tyne and Wear, UK, NE1 4BE

Apply Now

Refine Your Search

business administration apprentice jobs in sunderland

IT Support Analyst Apprentice

Customer Operations Executive Apprentice

Apprentice Property Surveyor

Business Admin Apprentice

Apprentice Digital Learning Content Creator

Legal Assistant

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