Hybrid Work, Jobs in Surbiton, Greater London (with Salaries)

Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
11d
Coop Homes Customer & Repairs Advisor
RHP —Teddington
- £31,518 a year
- Full-time
- Customer service
- Organisational skills
- Annual leave
11d
Programme Officer
The Maine Group —London
- £27.13 an hour
- Temporary
- Hybrid work
- Management
- Project management
- Continuous improvement
- Annual leave
Quick apply
Awaab's Law Administrator
RHP —Teddington
- £31,112 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
6d
Administrative Assistant
Gynaecological Medical Practice —Guildford
- £25 an hour
- Temporary
- Hybrid work
- Microsoft Word
- Accounting
- IT
- Free parking
Quick apply
14d
Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
Direct Marketing Assistant
Royal Star & Garter —Twickenham
- £16,500 a year
- Part-time
- Hybrid work
- CRM software
- IT
- Communication skills
- Work from home
- Sick pay
Quick apply
8d
Finance Assistant (Rents)
HASTOE HOUSING ASSOCIATION —Hampton Wick
- £28,200 a year
- Full-time
- Hybrid work
- Microsoft Office
- QuickBooks
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Trainee Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
4d
Junior Marketing Executive
Peoplesafe Ltd —Epsom
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Marketing
- English
- Analysis skills
- Store discount
- Health & wellbeing programme
Quick apply
4d
Fee Earning Assistant
Emin Read Solicitors —Twickenham
- Full-time
- Hybrid work
- Microsoft Word
- English
- Microsoft Office
Quick apply
12d
Project Officer
RCVS Knowledge —London
- £33,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Flexitime
Quick apply
11d
School Trip Coordinator
The School Trip —London
- £26,500 a year
- Overtime
- Hybrid work
- CRM software
- Customer service
- Communication skills
- Profit sharing
- Health & wellbeing programme
Quick apply
22h
Customer Care Agent
Neilson Financial Services —Windsor
- £30,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Project Worker (Programmes)
Lucy Faithfull Foundation —Epsom
- £27,540 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
14d
Fleet Administrator
RHP —Teddington
- £31,112 a year
- Full-time
- Microsoft Office
- Annual leave
6d
Trainee Research Executive
IFF Research —London
- £29,500 a year
- Hybrid work
- Data analysis skills
- Annual leave
Quick apply
11d
Summer QA Tester & Product Associate Intern
Marketpal Ltd —London
- From £13 an hour
- Hybrid work
- Software development
- Internship
Quick apply
Customer Service Officer, Coutts 24
National Westminster Bank PLC —London
- £33,390 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
20h
Commercial Coordinator (Construction)
Evoke Projects Ltd —London
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Maintenance
- Microsoft Office
- Organisational skills
Quick apply
5d

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Support Analyst

Enroly
London

Quick apply

Job details

Permanent | Part-time | Full-time
£30,000 - £33,000 a year
11 days ago

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Work from home
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Sick pay

Qualifications

Jira
Technical support
Organisational skills
APIs
Customer support
HubSpot
SaaS
Communication skills
Help desk

Full job description

Two positions are available: one full-time role of 40 hours per week and one part-time role of 20 hours per week.

Position Overview

Enroly is a fast-growing tech company transforming the international student recruitment and onboarding process through innovative SaaS solutions used by universities, agents and students.

The Junior Support Analyst is an important new role within Enroly’s developing support function. You will help deliver clear, responsive and high-quality first-line and technical support to our university clients and their users, while supporting the move to HubSpot Help Desk as our primary support platform.

This role is ideal for someone early in their support career who is curious, organised, confident with systems and motivated by helping people. You will triage incoming queries, investigate issues, maintain accurate ticket records, contribute to knowledge base content and work closely with Customer Success, Product, Engineering and Implementation colleagues to make sure clients receive timely and accurate support.

A Day in the Life of a Support Analyst

No two days at Enroly are the same. You’ll start by reviewing and prioritising incoming support tickets, helping universities and users resolve issues quickly and confidently. Throughout the day, you’ll investigate platform queries, troubleshoot user journeys, and collaborate with Customer Success, Product and Engineering teams to keep support moving efficiently.

You’ll provide clear updates to clients, maintain accurate ticket records, and contribute to improving knowledge base content and support processes. Alongside solving day-to-day issues, you’ll help identify trends, suggest improvements and play a key role in delivering a high-quality support experience for universities, agents and students around the world.

Key Responsibilities

First-Line Support and Query Triage: Act as an initial point of contact for support queries received through HubSpot Help Desk and other agreed support channels. Review, categorise and prioritise tickets, ensuring queries are routed to the right owner and progressed in line with agreed SLAs and internal processes.
Ticket Management and Client Communication: Maintain accurate ticket records, provide timely updates to clients and internal stakeholders, and own queries through to resolution or escalation. Follow clear communication standards, support rapid resolution, and ensure issues are fully closed out to maintain client trust.
Issue Investigation and Troubleshooting: Investigate platform questions and reported issues by gathering relevant information, reproducing user journeys where appropriate, reviewing configuration, checking known issues and documenting clear steps for Product or Engineering where technical escalation is required.
Cross-Functional Collaboration: Work closely with Customer Success, Implementation, Product and Engineering teams to route queries effectively, share customer insight, support bug investigation, and keep internal stakeholders informed of recurring issues or client-impacting themes.
Support Desk Adoption: Support the day-to-day use of the Support Help Desk, helping to keep ticket data accurate, use workflows consistently, identify opportunities for automation and contribute to the development of scalable support processes.
Knowledge Base and Self-Service Content: Help create, maintain and improve knowledge base articles, internal support notes, FAQs and reusable guidance for universities, agents, students and Enroly colleagues.

About you

You enjoy helping people and take pride in giving clear, accurate and empathetic support.
You are curious about technology and enjoy learning how systems, workflows and data fit together.
You are highly organised, with strong attention to detail and the ability to keep accurate records.
You are comfortable working in a fast-moving environment where processes are still being built and improved.
You are a natural problem-solver who likes investigating issues, asking good questions and finding a better way of doing things.
You communicate clearly and professionally, both in writing and verbally, and know when to ask for help or escalate.
You enjoy working as part of a team and are confident in collaborating with colleagues across different functions.
You are motivated by Enroly’s mission to improve the experience of universities, agents and international students.

Essential Experience

Experience in a customer support, technical support, service desk, customer success, operations or similar client-facing role.
Experience using ticketing, CRM, help desk or support tools to manage and track customer queries.
Strong written communication skills, with the ability to explain issues clearly and professionally to both internal and external stakeholders.
Good organisational skills and ability to manage multiple tasks, tickets and priorities at the same time.
Comfortable investigating system issues, gathering evidence, asking clarifying questions and documenting steps clearly.
Confident using technology tools such as CRM systems, spreadsheets, shared documents and collaboration platforms.
A proactive mindset, with the ability to work independently while knowing when to escalate or seek support.

Desirable Experience

Experience working in a SaaS, technology, EdTech, higher education, admissions or international student recruitment environment.
Experience using HubSpot Service Hub, HubSpot Help Desk, Jira, Slack or similar support and collaboration tools.
Understanding of university admissions, compliance, CAS, enrolment, agents, applicants or student-facing processes.
Experience supporting multiple stakeholder groups, such as institutional clients, internal teams, partners or end users.
Basic understanding of software releases, bug reporting, technical escalation, APIs, integrations or data flows.
Experience contributing to knowledge base articles, FAQs, training guides or process documentation.
Interest in using data and reporting to identify trends, improve processes and strengthen customer experience.

Mandatory Requirements

Based in the UK
Permanent right to work in the UK

Why Enroly

25 days holiday a year + Bank Holidays + An additional day off for your birthday
Pension
Private healthcare and life insurance
Remote-first culture with flexible working options
Collaborative culture with a love ❤ the challenge attitude
Big opportunities for career advancement
A dynamic, innovative work environment that celebrates success and nurtures professional growth

Pay: £30,000.00-£33,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Life insurance
Private medical insurance
Sick pay
Work from home

Application question(s):

Are you based in the UK with permanent right to work?
Do you have experience working in a customer-facing support role?
Do you have experience supporting a software product or working within a SaaS business?
Do you have a basic understanding of software integrations, APIs, or data flows?
Have you used a ticketing or customer support system (e.g. Zendesk, Hubspot, Jira, Salesforce)?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in London W1H

Quick apply

Refine Your Search

hybrid jobs in surbiton, greater london

Support Analyst

Coop Homes Customer & Repairs Advisor

Programme Officer

Awaab's Law Administrator

Administrative Assistant

Customer Resolutions Advisor

Direct Marketing Assistant

Finance Assistant (Rents)

Trainee Customer Resolutions Advisor

Junior Marketing Executive

Fee Earning Assistant

Project Officer

School Trip Coordinator

Customer Care Agent

Project Worker (Programmes)

Fleet Administrator

Trainee Research Executive

Summer QA Tester & Product Associate Intern

Customer Service Officer, Coutts 24

Commercial Coordinator (Construction)

I want to receive the latest job alerts for hybrid in surbiton, greater london

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