Customer service manager Work, Jobs in Sutton Bonington, Ntt (with Salaries)

Service Delivery Manager
Link Intergrated Security Solutions Ltd —Mansfield
- £50,000 - £60,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Free parking
- Sick pay
Quick apply
5d
Head of Ecommerce
CW Sellors Group Ltd —Ashbourne
- £45,000 - £55,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Employee discount
Quick apply
3d
Assistant Manager
Screwfix —Loughborough
- £28,275 a year
- Part-time
- Annual leave
- Employee discount
Bar Manager
The Central Bar and Grill —Ibstock
- £24,420 - £26,000 a year
- Full-time
- Hospitality
- Bar
- Supervising experience
Quick apply
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
4d
Customer Relationship Manager
Monetise Media Ltd —Melbourne
- From £26,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Store Manager
Rainbows Hospice for Children and Young People —Shepshed
- £27,480 a year
- Full-time
- Management
- Customer service
- Hospice
- Employee assistance programme
Store Manager
NCF Living —Derby
- £50,000 - £60,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
6d
Land & Partnerships Manager
Keepmoat Homes —Nottingham
- Full-time
- Negotiation
- Employee discount
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
3d
Deputy Catering Manager
CASTLE ROCK BREWERY —Nottingham
- From £35,000 a year
- Part-time
- Culinary experience
- Cooking
- In-person
- Employee discount
Quick apply
Assistant Branch Manager
Travis Perkins —Long Eaton
- Full-time
Senior Customer Service Manager - 12 month Fixed Term
MiningRemediation —Mansfield
- £52,445.94 a year
- Hybrid work
- Customer service
- Leadership
- Annual leave
10d
Sales Manager
Furniture Village —Nottingham
- £48,500 - £58,200 a year
- Full-time
- Employee discount
Quick apply
Compliance Manager
Advance Housing and Support Ltd —Enderby
- Up to £57,383.39 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Assistant Manager - Derby Osmaston Road
BoyleSports —Derby
- £13.20 an hour
Quick apply
General Manager
Swim Sports Company Ltd —Mansfield
- £32,000 - £38,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
Padel Centre Assistant General Manager
P25 —Nottingham
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Free parking
- Employee stock ownership plan
Quick apply
4d
Customer Service Manager - Furniture and Lighting
Soane Britain —Thurmaston
- Full-time
- Leadership
3d
Assistant Manager - Derby Alvaston
BoyleSports —Derby
- £13.20 an hour
Quick apply

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Service Delivery Manager

Link Intergrated Security Solutions Ltd
Mansfield

Quick apply

Job details

Permanent | Full-time
£50,000 - £60,000 a year
5 days ago

Benefits

Free parking
Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Driving Licence
Customer service
Data analysis skills
Microsoft Office
Driving
Leadership
Communication skills

Full job description

Date posted: 30th June 2026

Pay: £50,000.00-£55,000.00 per year

Job Description:

Service Delivery Manager

Location: Mansfield

Reporting To: Managing Director

Overview

We are seeking an experienced and progressive Service Delivery Manager to lead and develop our service operations within the Fire and Security sector. This is a key leadership role responsible for ensuring exceptional service delivery, customer satisfaction, operational performance, and team development.

The successful candidate will combine strong technical knowledge of fire and security systems with outstanding leadership, communication, and commercial skills. They will be passionate about delivering excellent customer outcomes, building high-performing teams, and driving continuous improvement through technology, data, and best practice.

Key Responsibilities:

Service Delivery & Operational Performance

Lead the day-to-day delivery of maintenance, reactive service, and small works activities.
Ensure service delivery meets contractual obligations, compliance requirements, and customer expectations.
Monitor and improve key performance indicators including SLA compliance, first-time fix rates, engineer utilisation, response times, and customer satisfaction.
Drive continuous improvement initiatives to enhance service quality, efficiency, and profitability.
Work closely with scheduling, technical support, and engineering teams to optimise service delivery performance.

Customer Relationship Management

Build and maintain strong relationships with key customers and stakeholders.
Act as an escalation point for significant customer issues, ensuring prompt and effective resolution.
Conduct regular service reviews with customers, presenting performance data and improvement plans.
Champion a customer-first culture throughout the organisation.
Identify opportunities to enhance customer experience and increase customer retention.

Leadership & Team Development

Lead, motivate, and develop a team of service engineers, supervisors, and support personnel.
Create a high-performance culture focused on accountability, collaboration, and continuous learning.
Coach and mentor team members to support professional development and career progression.
Promote employee engagement, wellbeing, and retention.
Foster strong communication and teamwork across all operational departments.

Commercial Management

Understand and manage service delivery costs, margins, and operational efficiencies.
Support the identification and delivery of upselling and contract growth opportunities.
Work collaboratively with sales and account management teams to maximise customer value.
Ensure resources are effectively deployed to achieve operational and financial objectives.
Contribute to budgeting, forecasting, and business planning activities.

Technical Leadership

Provide technical leadership and guidance on fire and security systems, including but not limited to:
Fire Detection and Alarm Systems
CCTV Systems
Access Control Systems
Intruder Alarm Systems
Emergency Voice Communication Systems
Electronic Article Surveillance (EAS) Systems
Support complex fault diagnosis and problem resolution.
Ensure technical compliance with relevant industry standards and regulations.
Promote the adoption of new technologies, digital platforms, and innovative service solutions.

Skills & ExperienceEssential

Experience in a Service Delivery Manager, Service Manager, Operations Manager, Engineer Lead or similar leadership role.
Strong technical background within the Fire and Security industry.
Excellent communication, presentation, and interpersonal skills.
Demonstrable experience leading, developing, and motivating service teams.
Strong customer service orientation with a genuine commitment to delivering outstanding customer experiences.
Commercial awareness with the ability to balance customer satisfaction and business objectives.
Experience managing service performance through KPI reporting and data analysis.
Strong problem-solving and decision-making skills.
Proficient with modern service management platforms and Microsoft Office applications.
Full UK driving licence.

Desirable

Experience with field service management systems such as Uptick or similar platforms.
Knowledge of SSAIB, BAFE, FIA, BS5839, BS5266, NSI, or other relevant industry standards.
Experience managing national or multi-site customer accounts.

Personal Attributes

The successful candidate will be:

An exceptional communicator who builds trust and credibility at all levels.
A collaborative leader who inspires and develops high-performing teams.
Customer-focused and passionate about service excellence.
Commercially minded and results-driven.
Organised, resilient, and able to perform in a fast-paced environment.
Proactive, innovative, and committed to continuous improvement.
Comfortable using technology and data to drive better business outcomes.

What Success Looks Like

Within the first 12 months, the successful candidate will:

Improve service delivery performance against agreed KPIs.
Increase customer satisfaction and retention levels.
Enhance engineer engagement and team performance.
Deliver measurable operational efficiencies.
Strengthen service profitability while maintaining exceptional customer outcomes.
Contribute to the ongoing development of a modern, technology-enabled service organisation.

Package

£50,000 to £55,000 depends on experience
Company vehicle or car allowance
Pension scheme
Bonus opportunity
Ongoing professional development
Career progression opportunities

If you are a progressive service leader with strong technical expertise and a passion for delivering outstanding customer experiences, we would welcome your application.

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Pay: £50,000.00-£60,000.00 per year

Benefits:

Casual dress
Company car
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in sutton bonington, ntt

Service Delivery Manager

Head of Ecommerce

Assistant Manager

Bar Manager

Customer Service & Operations Manager

Customer Relationship Manager

Store Manager

Store Manager

Land & Partnerships Manager

Service Delivery Frontline Manager

Deputy Catering Manager

Assistant Branch Manager

Senior Customer Service Manager - 12 month Fixed Term

Sales Manager

Compliance Manager

Assistant Manager - Derby Osmaston Road

General Manager

Padel Centre Assistant General Manager

Customer Service Manager - Furniture and Lighting

Assistant Manager - Derby Alvaston

I want to receive the latest job alerts for customer service manager in sutton bonington, ntt

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