Customer experience coordinator Work, Jobs in Sutton Coldfield, Wmd (with Salaries)

Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
Bookings Coordinator
WORD360 Language Services —Birmingham
- £27,000 - £29,000 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Planner Coordinator
BCA Logistics —Birmingham
- £29,742.37 a year
- Rotating shift
- Computer literacy
- Data entry
- Communication skills
Quick apply
Transport Coordinator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £30,000 a year
- Full-time
- Management
- Computer literacy
- Data entry
Quick apply
CSC Co-ordinator (Contact Centre)
M Group —Birmingham
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Listing Co-ordinator (Midlands)
Historic England —Birmingham
- Up to £26,919 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
2d
Receptionist/Office Administrator
Lemoncake Events —Birmingham
- From £27,000 a year
- Full-time
- Microsoft Outlook
- English
- Administrative experience
Quick apply
1d
Category Coordinator
Hozelock Ltd —Birmingham
- £40,000 a year
- Full-time
- Analysis skills
- Product management
- Organisational skills
- Work from home
Quick apply
Events Coordinator
Alliance Automotive Group —Birmingham
- CRM software
- Travel
- Communication skills
Quick apply
4d
Key Account Coordinator
Protect Environmental Services Limited —Birmingham
- £28,000 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Outlook
- Health & wellbeing programme
- Work from home
Quick apply
12d
Treatment Coordinator
Sutton Dental & Implant Clinic —Sutton Coldfield
- Full-time
- Sales
- English
- Business development
- Employee discount
- Sick pay
Quick apply
7d
Fleet Compliance Coordinator
DHL Supply Chain —Birmingham
- £30,000 a year
- Monday to Friday
- Remote
- Computer literacy
Planning and Dispatch Coordinator
JLA —Stafford
- £25,272 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
5d
Assessment Coordinator
RICS —Birmingham
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Communication skills
- Annual leave
Project Coordinator
TXO Group —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Delivery Support Coordinator
OneAdvanced —Birmingham
- Travel
- Communication skills
- Analytics
- Employee assistance programme
- Bereavement leave
11d
Recruitment Coordinator
WORD360 Language Services —Birmingham
- Recruiting
- Organisational skills
- Negotiation
- Annual leave
- Sick pay
Logistics Service Delivery Coordinator (Maternity Cover)
Crown SDS (Service Delivery Solutions) —Tamworth
- £28,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Free parking
Quick apply
1d
In person/Online Sales Assistant
TOPGEAR PLATES LTD —West Bromwich
- From £12.50 an hour
- Overtime
- In-person
- Communication skills
- Analytics
Quick apply

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Customer Experience Coordinator

BELFOR UK Ltd -
Tamworth

Quick apply

Job details

Permanent | Full-time
£28,126.40 a year

Qualifications

Customer service call handling
Report writing
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Case record updates
Customer support
Customer interaction
Customer support experience (1–3 years)

Full job description

Reporting to the Business Support Team Leader, the Customer Experience Coordinator is responsible for providing administrative and operational support to the Customer Experience Department, ensuring the efficient progression of claims and delivery of an excellent customer experience. The role acts as a key point of contact for insurers, loss adjusters and policyholders, managing enquiries, processing claim documentation, and maintaining accurate records in line with insurer contractual requirements and company standards.

The postholder will be responsible for supporting the management and progression of Restoration and Reinstatement services, ensuring claims are handled efficiently, service levels are achieved, and work in progress is actively managed. They will utilise a range of insurer systems and portals to update claim information, prepare reports, and communicate effectively with internal and external stakeholders. The role requires the ability to work proactively, use initiative to progress claims, build confidence with customers, and contribute to the delivery of a high-quality, compliant and commercially effective service. The postholder will also be expected to adapt to changing business requirements, including the implementation of new systems and processes.

KEY OUTCOMES & RESPONSIBILITIES

Respond to and manage inbound telephone enquiries from insurers, loss adjusters, and policyholders, ensuring professional and efficient customer experience.
Process and distribute incoming emails to the appropriate regional teams in a timely manner.
Prepare, review, and complete reports using information provided by technicians, ensuring all documentation meets insurer contractual requirements, rates and within company standards
Consistently achieve agreed Service Level Agreements (SLAs) relating to reports and telephone response times.
Accurately enter, update, and process claim-related documentation, including insurer updates, equipment on-hire/off-hire activities, and progressing claims.
Utilise a range of insurer portals and systems, including CoreLogic (Cotality), Synergy, and 360, to add report and update claim information effectively.
Maintain accurate records and ensure all customer and claim information is updated promptly and in accordance with company procedures.
Responsibilities and duties may change and vary with the introduction of new IT system currently being implemented.
Ensure responsibilities specific to your role as detailed within BKH P001 Health & Safety Policy are complied with.
Any other reasonable management request.

Pay: £28,126.40 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in sutton coldfield, wmd

Customer Experience Coordinator

Bookings Coordinator

Planner Coordinator

Transport Coordinator

CSC Co-ordinator (Contact Centre)

Field Service Coordinator

Listing Co-ordinator (Midlands)

Receptionist/Office Administrator

Category Coordinator

Events Coordinator

Key Account Coordinator

Treatment Coordinator

Fleet Compliance Coordinator

Planning and Dispatch Coordinator

Assessment Coordinator

Project Coordinator

Delivery Support Coordinator

Recruitment Coordinator

Logistics Service Delivery Coordinator (Maternity Cover)

In person/Online Sales Assistant

I want to receive the latest job alerts for customer experience coordinator in sutton coldfield, wmd

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