Hotel & accommodations guest services staff Work, Jobs in Sutton Coldfield, Wmd (with Salaries)

Guest Services Assistant - Zero Hours
The Belfry Hotel & Resort —Sutton Coldfield
- £12.71 - £13.17 an hour
- Weekend availability
- Maintenance
- Hotel
- Hotel experience
- Free parking
- Health & wellbeing programme
Quick apply
6d
Guest Services Assistant - Zero Hours
The Belfry —Sutton Coldfield
- £12.71 - £13.17 an hour
- Part-time
- Maintenance
- Hotel
- Hotel experience
- Free parking
- Health & wellbeing programme
Quick apply
6d
Your Perfect Stay (YPS) Luxury Serviced Apartments | Birmingham Guest Experience Executive Multiple
YourPerfectStay —Birmingham
- £16 an hour
- Part-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Night Reception Team Member - Part Time
Travelodge —Sutton Coldfield
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
3d
Receptionist - Zero Hours
The Belfry —Sutton Coldfield
- £12.71 - £13.19 an hour
- Part-time
- Customer service
- Hotel
- Hotel experience
- Free parking
- Employee discount
Quick apply
6d
Team Member F&B
Atlas Hotels —Birmingham
- £12.90 an hour
- Bar
- Hotel
- Restaurant
- Employee discount
- Referral programme
Quick apply
3d
Reception Team Member - Part Time
Travelodge —Coventry
- £12.71 an hour
- Full-time
- No experience needed
- Hotel
- Employee discount
PADEL CLUB Front of House reception
Padel 7 —Dudley
- £12.70 an hour
- Part-time
- Bilingual
- Hospitality
- Sales
- Free parking
- Store discount
Quick apply
11d
Hotel Night Porter
HotelBiz —Lichfield
- From £13 an hour
- Part-time
- Hospitality
- Customer service
- Maintenance
- Free parking
Quick apply
3d
Guest Service Assistant
Staybridge Suites Birmingham —Birmingham
- From £13.21 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Guest Services Runner
West Midland Safari Park —Bewdley
- Weekend availability
- Hospitality
- Administrative experience
- First Aid Certification
- Employee discount
Quick apply
2d
Reception Supervisor
The Belfry —Sutton Coldfield
- £28,601.97 - £29,725.17 a year
- Full-time
- Hotel
- Front desk
- Hotel experience
- Free parking
- Employee discount
Quick apply
6d
Front Office Host/ess
Hyatt Regency Birmingham —Birmingham
- £23,809.50 a year
- Full-time
- Hotel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Reception Team Member
Travelodge —Dudley
- £12.71 an hour
- Full-time
- No experience needed
- Hotel
- Employee discount
Housing Accommodation Officer
Woodlands Hotel —Edgbaston
- £12.71 - £13.50 an hour
- Full-time
- Hotel
- Administrative experience
- Computer skills
- Free parking
- Employee discount
Quick apply
11d
Receptionist
HotelBiz —Lichfield
- From £12.81 an hour
- Part-time
- Customer service
- Hotel
- Organisational skills
- Free parking
Quick apply
3d
Host Team Member
Village Hotels - Solihull - Reception / Nights —Shirley
- Part-time
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Reception Supervisor
The Grand Hotel, Birmingham —Birmingham
- £28,000 a year
- Weekend availability
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d
Ground Floor Team Member
Premier Inn —Warwick
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
12d
Twilight Receptionist
Hilton Grand Vacations —Burton-On-Trent
- £13.09 - £13.22 an hour
- Night shift
- Organisational skills
- Computer skills
- Phone etiquette
- Free parking
- Employee assistance programme
2d

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Guest Services Assistant - Zero Hours

The Belfry Hotel & Resort -
Sutton Coldfield

Quick apply

Job details

Zero hours contract
£12.71 - £13.17 an hour
6 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Discounted gym membership
Employee discount
Shuttle service provided

Qualifications

Maintenance
Hotel experience

Full job description

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

RECEPTION & GUEST SERVICES

The Reception and Guest Services team ensures exceptional service for every guest, welcoming over 300 daily check-ins and outs. With outstanding customer service, they exceed expectations by assisting with procedures, providing information, and addressing concerns. Their dedication creates a warm atmosphere, leaving guests with a positive impression of their stay at The Belfry Hotel & Resort.

Salary

The on target earning potential for this role is £13.17 hourly rate, compromising of a base hourly rate of £12.71 plus a qualified estimate of £0.46 gratuities per hour.

About the role

This role is for 24 hours over Friday, Saturday and Sunday.

As a Guest Services Assistant, your role will be to:

Meet and greet guests upon their arrival at the Hotel, assisting with luggage where necessary and ensuring first impressions are both professional and friendly.
Ensure all Porters carry out their duties to departmental standards on a day to day basis
Store all left luggage, e.g. for early arrivals or late departures, in the porters lodge ensuring it is both tagged and secure.
Assist guests with luggage to and from their bedrooms as required, explaining the bedroom facilities and Hotel services as required.
Ensure all guests queries and enquiries are dealt with promptly and efficiently and in a courteous manner.
Ensure you are fully conversant with all facilities and services offered within the Hotel and the surrounding area.

About you

You are passionate about delivering a fantastic service to our guests
You enjoy engaging in conversation, talking about our products and the resort
You are a natural when it comes to selling
You are outgoing and enthusiastic
You have a can-do attitude and are proactive
Experience working in a hotel or resort could be helpful, but isn’t required

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.

If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.

INDHOTEL

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in sutton coldfield, wmd

Guest Services Assistant - Zero Hours

Guest Services Assistant - Zero Hours

Your Perfect Stay (YPS) Luxury Serviced Apartments | Birmingham Guest Experience Executive Multiple

Night Reception Team Member - Part Time

Receptionist - Zero Hours

Team Member F&B

Reception Team Member - Part Time

PADEL CLUB Front of House reception

Hotel Night Porter

Guest Service Assistant

Guest Services Runner

Reception Supervisor

Front Office Host/ess

Reception Team Member

Housing Accommodation Officer

Receptionist

Host Team Member

Reception Supervisor

Ground Floor Team Member

Twilight Receptionist

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