learning specialist Work, Jobs in swansea, wls (with Salaries)

Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Complex and Additional Learning Needs Specialist Driver
Neath Port Talbot County Borough Council —Neath Port Talbot
- £25,583 - £27,254 a year
- Part-time
- Hybrid work
- Employee assistance programme
- Employee discount
4d
Aftersales Advisor
Tredz Bikes —Llansamlet
- £27,716 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
2d
Operational Delivery Professional - Swansea
Department for Work and Pensions —Swansea
- £27,866 a year
- Overtime
- Hybrid work
- Customer service
- English
- Presentation skills
- Annual leave
- Employee assistance programme
9d
Female Mental Health Support Worker - Birchgrove
Accomplish —Birchgrove
- £14.05 - £14.75 an hour
- Military
- Referral programme
Quick apply
Early Years Additional Learning Needs and Safeguarding Lead
Bridgend County Borough Council —Bridgend
- £36,708 - £38,564 a year
- Full-time
- Childcare
- Travel
2d
Low Intensity Psychological Therapy Practitioner
Hywel Dda University Health Board —Carmarthen
- £32,557 - £39,631 a year
- Full-time
- English
9d
Specialist Speech and Language Therapy - Stroke
Hywel Dda University Health Board —Carmarthen
- £40,559 - £48,841 a year
- Full-time
- English
- Travel
8d
Rapid Response Care Assistant
Advantage Healthcare Limited —Swansea
- Up to £19 an hour
- Day shift
- Travel
- Annual leave
- Referral programme
HR Helpdesk Supervisor
South Wales Police —Bridgend
- £33,603 - £39,276 a year
- Full-time
- Human resources
- Annual leave
3d
Female Mental Health Support Worker - Gowerton
Accomplish —Gowerton
- £14.05 - £14.75 an hour
- Full-time
- Military
- Employee assistance programme
- Referral programme
Quick apply
Specialist Radiographer
Hywel Dda University Health Board —Carmarthen
- £40,559 - £48,841 a year
- Full-time
- English
- Bachelor's degree
5d
Deputy Manager
Choice Care Group —Neath
- £14.56 an hour
- Full-time
- Supervising experience
- Care plans
- Employee assistance programme
- Life insurance
7d
Clinical Lead
HC-One - St Martins Court —Swansea
- £21.60 - £22.63 an hour
- Nursing
- Annual leave
- Employee assistance programme
Quick apply
Advanced Pharmacist - Mental Health and Learning Disabilities
Hywel Dda University Health Board —Carmarthen
- £58,379 - £65,723 a year
- Part-time
- English
14d
Locum Consultant T&O - Lower Limb Complex & Revision Arthroplasty
Hywel Dda University Health Board —Carmarthen
- £125,509 a year
- Full-time
- Hospital
- Communication skills
3d
Independent Reviewing Officer
Rhondda Cynon Taf —Rhondda Cynon Taff
- £49,282 a year
- Full-time
- Communication skills
- Employee discount
Social Care Worker
Choice Care Group —Swansea
- £13.45 an hour
- Weekend availability
- Care plans
- Employee assistance programme
- Life insurance
Highly Specialist Dietitian - Eating Disorders Service
Cwm Taf Morgannwg University Health Board —Bridgend
- £50,129 - £57,365 a year
- Part-time
- English
- School
Support Worker - Glan Y Felin (SA8) - Drivers Only
Accomplish —Swansea
- £13.45 - £14.05 an hour
- Full-time
- Military
- Cooking
- Referral programme
Quick apply

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Recoveries Specialist

Flint Bishop -
Swansea

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Flexible schedule

Qualifications

Customer service
Computer literacy
Communication skills
Time management

Full job description

Description

Are you ready to make a positive impact on people's lives?

At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Recoveries Specialist in our debt recovery department in Swansea, you'll play a vital role in our mission by providing compassionate and effective support to our customers.

The Recoveries Specialist handles high volumes of outbound and inbound calls, to resolve challenging customer queries and overdue monies owed to our clients.

You'll approach each interaction with empathy, providing guidance and support to customers, of which some maybe vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes.

The roles are onsite working 5 days per week at our Swansea offices.

Reporting to the Head of Recoveries.

Hours of Work Mon-Fri 37.5 hours per week (flexibility may be needed depending on client workloads).

Key Responsibilities

Deliver outstanding customer service, with a focus on resolving consumer customer queries and disputes regarding their overdue accounts; taking ownership of customers to prevent repeat contact.
Be flexible to meet customer demand through a variety of contact channels such as Voice, Webchat, and Email, both inbound and outbound
Contribute to deliver objectives and be flexible to agreed business targets (including cash collection, customer satisfaction, complaints, quality, and compliance).
Identify and understand customer needs to provide a consistently high-quality service.
Investigate, resolve, and process customer enquiries to deliver customer value at first point of contact
Effectively diagnose, investigate, and resolve customer disputes to ensure delivery of an efficient and effective service to the customer; work with specialist litigation teams to ensure they are handled and resolved in a timely manner
Negotiating repayment plans when necessary
Understand and adhere to the company and department standards, policies.
Ability to work as part of a team, sharing best practice, knowledge, resource, and ideas
Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed
Operate customer related information systems to the required standard to maintain accurate and secure records.
A genuine passion for delivering Service Excellence, understanding what makes a great customer journey & tailoring your style appropriately
Experience in a customer facing role and target driven environment as well as excellent organisational and time-management skills
Demonstrate experience in identifying opportunities for improvement Computer literate to operate customer related information systems

Skills, Knowledge and Expertise

What You'll Need:

Strong communication and interpersonal skills
Empathy and understanding
Resilience and adaptability
A passion for helping others
Previous customer service experience (preferred)

Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.

Benefits

What We Offer:

Competitive Salary:

Competitive salary increasing 12 months service, plus a performance-related bonus.

Comprehensive Benefits:

Enjoy a range of benefits, including free parking, generous holiday entitlement with options to buy and sell holidays, extra day off for your birthday, onsite business café with baristas, team social events funded.

Career Growth:

We're committed to your professional development. Advance your career through opportunities for promotion and training.
We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads.
Be committed but patient with the journey, career progression opportunities are available and our business is growing, but you must show that you can master the Recoveries Specialist role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.

Positive Work Environment:

Be part of a supportive team that values collaboration and teamwork.

Work-Life Balance:

Benefit from flexible working hours and a flexible, generous holiday allowance.

About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 450 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.

Quick apply

Refine Your Search

learning specialist jobs in swansea, wls

Recoveries Specialist

Complex and Additional Learning Needs Specialist Driver

Aftersales Advisor

Operational Delivery Professional - Swansea

Female Mental Health Support Worker - Birchgrove

Early Years Additional Learning Needs and Safeguarding Lead

Low Intensity Psychological Therapy Practitioner

Specialist Speech and Language Therapy - Stroke

Rapid Response Care Assistant

HR Helpdesk Supervisor

Female Mental Health Support Worker - Gowerton

Specialist Radiographer

Deputy Manager

Clinical Lead

Advanced Pharmacist - Mental Health and Learning Disabilities

Locum Consultant T&O - Lower Limb Complex & Revision Arthroplasty

Independent Reviewing Officer

Social Care Worker

Highly Specialist Dietitian - Eating Disorders Service

Support Worker - Glan Y Felin (SA8) - Drivers Only

I want to receive the latest job alerts for learning specialist in swansea, wls

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